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Solutions Engineer – Enterprise Partners
XsollaSolutions Engineer acting as technical liaison for strategic enterprise partners. Troubleshooting integrations and ensuring technical readiness for launches at Xsolla.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
REST APIsJSONwebhooksdebuggingtroubleshooting
Soft Skills
partner-facing communicationownership mentality
Tools & Technologies
Xsolla Service Deskticketing workflowissue-tracking workflow
Industry Keywords
video game commercepaymentse-commercefintech
About the role
Key responsibilities & impact- Serve as the technical liaison for strategic enterprise partners during the post-sales relationship
- Join partner calls to answer technical questions in real time
- Respond to technical inquiries quickly
- Create, own, and drive Xsolla Service Desk tickets to resolution
- Create and manage Partner Launch Event tickets for partner sales and launches
- Follow engineering and deployment processes carefully
Requirements
What you’ll need- Strong working knowledge of REST APIs, JSON, and webhooks
- Hands-on debugging and troubleshooting ability
- Excellent partner-facing communication
- Comfort working in a ticketing/issue-tracking workflow
- Ownership mentality
- Experience in video game commerce, payments, e-commerce, or fintech platforms (preferred)
Benefits
Comp & perks- medical, dental, and vision
- PTO
- personalized career roadmap
- professional development through training and educational opportunities