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Solutions Engineer – Enterprise Partners
XsollaSolutions Engineer acting as technical liaison for strategic enterprise partners. Troubleshooting integrations and ensuring technical readiness for launches at Xsolla.
About the role
Key responsibilities & impact- Serve as the technical liaison for strategic enterprise partners during the post-sales relationship
- Join partner calls to answer technical questions in real time
- Respond to technical inquiries quickly
- Create, own, and drive Xsolla Service Desk tickets to resolution
- Create and manage Partner Launch Event tickets for partner sales and launches
- Follow engineering and deployment processes carefully
Requirements
What you’ll need- Strong working knowledge of REST APIs, JSON, and webhooks
- Hands-on debugging and troubleshooting ability
- Excellent partner-facing communication
- Comfort working in a ticketing/issue-tracking workflow
- Ownership mentality
- Experience in video game commerce, payments, e-commerce, or fintech platforms (preferred)
Benefits
Comp & perks- medical, dental, and vision
- PTO
- personalized career roadmap
- professional development through training and educational opportunities
ATS Keywords
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Hard Skills & Tools
REST APIsJSONwebhooksdebuggingtroubleshooting
Soft Skills
partner-facing communicationownership mentality