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Xsolla

Operations Engineer

Xsolla

Operations Engineer monitoring production issues across a global platform for a video game industry company. Analyzing trends, improving incident detection, and communicating with stakeholders.

Posted 7/6/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in incident management, operational automation, and production operations within a high-availability environment. Proficient in troubleshooting, communication, and utilizing observability tools to enhance system reliability.

Highest-signal resume keywords
SRE ExperienceIncident Management ToolingScripting Proficiency (Python, Go, Bash)Kubernetes KnowledgeObservability Platform Experience (Datadog)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Troubleshooting SkillsIncident InvestigationOperational AutomationProduction OperationsHigh-Availability Environment ExperienceSLO UnderstandingError BudgetsBurn-Rate AlertingAI/ML-Assisted Operations Interest
Soft Skills
Clear Communication Skills
Tools & Technologies
DatadogJIRAJIRA Service ManagementPagerDutyOpsGenieSlackConfluence
Industry Keywords
Gaming Company ExperienceTechnical OperationsNOC ExperienceDevOps Experience

Tech Stack

Tools & technologies
CloudGoGoogle Cloud PlatformKubernetesPython

About the role

Key responsibilities & impact
  • Serve as the primary dashboard monitor during your shift
  • Triage and investigate production incidents
  • Own lower-severity incidents end-to-end from detection through resolution
  • Support the TSO Lead during major incidents
  • Draft incident communications under TSO Lead direction
  • Analyze incident trends, recurring issues, and production bugs
  • Compile incident timelines and draft initial PIR documents
  • Build and maintain operational automation
  • Conduct structured shift handoffs
  • Cover for the TSO Lead during vacations, absences, or emergencies
  • Publish health reports of critical apps periodically

Requirements

What you’ll need
  • Previous experience working at a gaming company is required
  • 4+ years of experience in SRE, DevOps, production operations, NOC, or technical operations in a high-availability environment
  • Strong troubleshooting and investigation skills
  • Hands-on experience with Datadog or equivalent observability platform
  • Proficiency in at least one scripting language: Python, Go, or Bash
  • Clear written and verbal communication skills in English
  • Working knowledge of Kubernetes and cloud infrastructure (GCP preferred)
  • Understanding of SLOs, error budgets, and burn-rate alerting
  • Experience with incident management tooling: JIRA or JIRA Service Management, PagerDuty or OpsGenie, Slack, and Confluence
  • Experience with or strong interest in AI/ML-assisted operations.

Benefits

Comp & perks
  • unlimited Flexible Time Off
  • Gym membership
  • monthly train ticket
  • personalized career roadmap for each employee
  • professional development through training and educational opportunities