Technical Service Operations Lead, Germany

Xsolla

Technical Service Operations Lead coordinating incident response and driving operational excellence at Xsolla. Expertise in technical operations for high-availability platforms in the gaming industry is essential.

Posted 7/6/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

Serve as Incident Commander for major incidents
Own all incident communications
Facilitate blameless Post-Incident Reviews (PIRs)
Proactively analyze incident trends
Enforce the incident management framework
Oversee and mentor the Operations Engineer
Produce shift handoff reports
Audit service catalogue completeness
Cover for the Operations Engineer during absences

Requirements

What you’ll need

Previous experience working at a gaming company is required
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems
Proven incident management experience
Excellent written and verbal communication skills in English
Strong ITIL foundation
Technical depth across the observability stack
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence
Analytical mindset
Experience with SLA/SLO-driven operations
Comfort with 24x7 shift-based operations

Benefits

Comp & perks

unlimited Flexible Time Off
Gym membership
monthly train ticket
personalized career roadmap
professional development through training and educational opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Incident ManagementSRENOC LeadershipTechnical OperationsSLA/SLO OperationsObservability Stack Knowledge

Soft Skills

Excellent Communication SkillsMentoring