Xometry

Lead Generation

• Build and maintain the company’s core prospect and contact database.
• Identify and pull large-scale prospect lists based on Ideal Customer Profiles (ICPs).
• Utilize internal and external tools to enrich thousands of records with firmographic, technographic, lead scoring, and contact data.
• Cleanse large datasets to remove duplicates and inaccuracies.
• Develop process to re-score, rest, and re-distribute prospects.

Sales Analyst, Prospecting and Pipeline

Operations

• Manage and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders.
• Manage supplier orders.
• Manage On time shipments with suppliers and assist suppliers with manufacturing challenges.
• Perform open order reports with customers.
• Manage the fulfillment of complex orders.
• Project manage high line item bill of material orders.
• Serve as the escalation point for frontline support teams, providing guidance and hands-on resolution.
• Coordinate across departments such as Logistics, Quality, Account Management, and Partner Management to investigate and resolve issues.
• Monitor case progress and ensure SLA adherence and customer satisfaction metrics are met or exceeded.
• Proactively identify trends or systemic issues and propose scalable solutions to reduce future case volume.
• Create and maintain documentation, workflows, and knowledge bases to support internal training and process improvements.
• Coach and mentor junior case managers and support staff.
• Communicate effectively with executive leadership when required, providing data-driven insights and status updates.

Senior Case Manager, Operations

Supply Chain

• Assist with determining cost and pricing, procedure development, and compliance with respect to international freight shipments.
• Prepare shipping freight forwarding requests for quotes and analyze freight forwarder rates and air or ocean carrier routings to award and manage U.S. and foreign shipments.
• Ensure that regulatory requirements are met, that shipments have the correct paperwork, such as commercial invoices and packing lists and ensure that documentation is processed and distributed in a timely way to carriers, forwarders, customers, and customs agents based on customer orders and shipping instructions.
• Maintain accurate costs and profits by overseeing and completing proper billing to clients based on agreed pricing.
• Ensure the end-to-end delivery by collaborating with internal and external parties and communicating proactively with domestic and overseas partners, terminals, and other modes of transportation.
• Develop techniques and procedures for transporting commodities from local or offshore locations to warehouses, other storage offices, or final consignee locations for nominated shippers.
• Develop and manage successful relationships with local suppliers and other co-load carriers (for example, airline agents, freight forwarders, customs brokers, local pickup and delivery firms, regional trucking companies, and line-haul providers).
• Perform prompt and accurate data entry requests into various internal systems.
• Maintain polite, timely, and efficient world-class customer service.

Logistics Coordinator, International Freight

Engineer

• Evaluate customer designs for manufacturability and recommend improvements using Xometry’s technologies and capabilities.
• Develop and implement sourcing strategies that ensure quality and cost efficiency.
• Support production troubleshooting to ensure smooth order execution and customer satisfaction.
• Interface with machine shops, fabrication partners, internal teams, and clients to drive project success.
• Participate in initiatives to expand and strengthen Xometry’s manufacturing partner network and technical capabilities.

DFM Engineer

Customer Success Manager

• Following and controlling the production processes of the orders given to the production partners (additive manufacturing, machining, sheet metal laser cutting and press brake bending, volume molding, etc.),
• Ensuring project coordination by communicating with customers and production partners during the project,
• Support of the manufacturing process: control of dates and dispatch, organization of delivery and quality control of the products,
• Technical support to production partners,
• Solving problems and special cases with customers and manufacturers that occur during order processing.
• Undertaking the management of the relevant project between the production partner and the customer during the production period,
• Following the logistics process of work packages from production partners,
• Supervision of the processing of production orders, documentation in internal CRM and ERP systems,
• Contacting the production partner for rework and/or remanufacturing for work packages with quality problems,
• Working in coordination with quality, logistics and purchasing department,

Customer Success Specialist

Account Manager

• Achieve and exceed revenue targets by identifying growth opportunities and executing strategic sales initiatives in the assigned area or sector.
• Build and expand a portfolio of key accounts by identifying new customers and deepening long-term relationships with existing ones.
• Conduct regular and purposeful customer visits to uncover needs, offer tailored solutions, and position Xometry as a trusted manufacturing partner.
• Deliver impactful, value-driven presentations that effectively communicate our unique offering and technological capabilities.
• Explore and develop alternative sales channels while representing the company in alignment with its broader commercial and market strategy.
• Lead and coordinate end-to-end project processes for assigned accounts, ensuring timely execution and customer satisfaction.
• Ensure accurate, up-to-date tracking of opportunities, account activities, and pipeline performance within the company’s CRM and reporting systems.
• Act as a strategic partner to your accounts, maintaining strong relationships and continuously identifying new areas for collaboration and growth.

Key Account Manager

Procurement

• Procuring ready-to-produce job packages from the pool of production partners under suitable conditions, such as price, quality, delivery, and manufacturing technology.
• Negotiating with suitable production partners and applying the necessary procedures through the ERP system.
• Preparing and analyzing weekly and monthly reports on current orders.
• Presenting reports at relevant meetings and providing feedback to the manager.
• Renegotiating with partners for orders that require reproduction, if necessary.
• Holding project-related meetings with other departments (sales, project, and quality teams).
• Conducting necessary negotiations with partners to ensure target prices/defined gross profit margins are met.
• Urgently managing re-purchasing processes when needed for orders.
• Managing RFQ processes through the system and providing quotations for customer-specific requests and proposals.

Technical Purchasing Specialist

Solutions Engineer

• Support quoting, data organization, and creation of technical documentation for complex customer programs, including Bill of Materials (BOMs), Request for Quotes (RFQs), and specification reviews.
• Assist with internal cost-modeling and quoting-tool development to improve efficiency and accuracy.
• Assist with supplier communication, tracking of quality documents, and other aspects of the solution lifecycle from award through delivery.
• Participate in cross-functional meetings to gain a comprehensive understanding of the full solution lifecycle, bridging the gap between engineering, sales, and operations.
• Lead a capstone mini-project aimed at enhancing process efficiency, such as automating a quoting workflow, developing a reporting dashboard, or streamlining a documentation process.
• Develop and demonstrate best practices in a variety of manufacturing disciplines relevant to our customers and partners.

Associate Solutions Engineer, Aerospace & Defense

• Support Sales and to conduct discovery meetings to uncover business and technical requirements that map to Xometry solutions
• Consult with prospects and customers to identify appropriate applications of Xometry technology to define a business case and solution
• Demonstrate Xometry capabilities, including Xometry software quoting platform
• Support internal product, sales, quoting, and engineering teams by driving feedback and content for marketing collateral through case studies
• Support marketing efforts by serving as an industry thought leader at events and webinars

Senior Solutions Engineer – Injection Molding

• Initial triage of orders by uncovering potential manufacturing issues (Tolerances, design limitations, material availability...etc)
• Identifying alternative sourcing strategies
• Cultivate network relationships and proactively communicate capacity gaps / constraints across the network
• Work cross functionally to devise recovery strategies for your assigned orders
• Accountable for sourcing KPI’s (margin and time to resolution)

Sourcing Associate, Instant Quote

• Partner with Account Executives to drive account growth and retention
• Discover, illuminate, digest, organize and execute major projects
• Join Account Executives in onsite visits with customers when appropriate
• Proactively identify and address potential manufacturing challenges (including DFM)
• Stay informed about upcoming customer projects and initiatives to ensure alignment with Xometry's capabilities
• Gather customer insights and feedback to inform sales strategies
• Assist Pre-Sales Engineering with knowledge gathering, digestion, and ultimately compiling correct and competitive quotes
• Combine customer knowledge, Xometry partner knowledge, and Xometry system knowledge to rapidly address customer needs and shepherd projects to delivery
• Provide project management and oversight on complex opportunities

Senior Solutions Engineer, Aerospace & Defense

Senior Solutions Engineer – Aerospace and Defense

Program Manager

• Lead and manage complex, cross-functional operational programs from initiation through execution and delivery.
• Collaborate with product, engineering, supply chain, and customer success teams to implement operational improvements and drive measurable outcomes.
• Develop and monitor KPIs to track program success and identify areas for continuous improvement.
• Create detailed project plans, manage budgets, mitigate risks, and ensure timelines are met.
• Serve as a key liaison between stakeholders to ensure alignment on objectives and deliverables.
• Analyze data to inform decision-making and identify opportunities for automation and process enhancement.
• Champion lean principles and operational best practices across the organization.

Program Manager, Operations

Manager

• Optimize partner performance by analyzing data to improve supplier performance by enforcing Xometry Manufacturing Standards.
• Identify performance / training gaps within your portfolio and develop strategies to improve partner outcomes.
• Create and implement partner certification programs to establish quality benchmarks and standards.
• Manage the Partner Outsourcing Group program, including eligibility identification and promotion/demotion dependent on individual Partner Performance.
• Develop tailored training and coaching programs to elevate partner capabilities and performance.
• Manage operational escalations and provide timely resolutions to ensure partner satisfaction.
• Lead initiatives to reduce partner churn and maintain a robust network.
• Serve as the ITAR conversion leader.
• Conduct on-site assessments to establish best practices and promote “Xometry Certified” partners.
• Maintain comprehensive training records and standardize partner training materials.
• Collaborate with marketing teams to drive partner acquisition strategies and campaigns.
• 20-25% travel required.

Partner Engagement Manager, Manufacturing

Application Engineer

• Analyze drawings and CAD models (in English)
• Calculate manufacturing costs (materials, machining hours, post-processing)
• Provide recommendations on manufacturing processes where needed
• Document and transfer calculations to the Sales/Commercial team
• Review 3D models and 2D drawings for quoting and manufacturability feedback
• Organize RFQs and clarify details with Sales and Engineering teams
• Maintain quote databases and ensure timely updates
• Deliver high-quality and accurate quotes ideally within 1–2 working hours
• Support process automation initiatives and workflow optimization