Order Fulfillment Specialist

Xometry

Order Fulfillment Specialist ensuring on-time delivery and quality control of orders for Xometry Turkey. Collaborate with operations team and manage customer satisfaction through effective communication and project coordination.

Posted 6/24/2026full-timeRemote • 🇹🇷 TurkeyMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

additive manufacturingmachiningsheet metal laser cuttingpress brake bendingvolume moldingproject coordinationquality controlCRM systemsERP systemsorder management

Soft Skills

communication skillsproblem-solvingadaptabilitycustomer relationsorganizational skillsteam collaborationtime managementattention to detaillogistics coordinationcustomer success

Industry Keywords

Mechanical EngineeringManufacturing EngineeringMaterials EngineeringMetallurgical EngineeringIndustrial Engineeringproduction technologiesquality assurancelogisticsproduction processeswork packages

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Following and controlling the production processes of the orders given to the production partners (additive manufacturing, machining, sheet metal laser cutting and press brake bending, volume molding, etc.)
Ensuring project coordination by communicating with customers and production partners during the project.
Support of the manufacturing process: control of dates and dispatch, organization of delivery and quality control of the products.
Technical support to production partners.
Solving problems and special cases with customers and manufacturers that occur during order processing.
Undertaking the management of the relevant project between the production partner and the customer during the production period.
Following the logistics process of work packages from production partners.
Supervision of the processing of production orders, documentation in internal CRM and ERP systems.
Contacting the production partner for rework and/or remanufacturing for work packages with quality problems.
Working in coordination with quality, logistics and purchasing department.

Requirements

What you’ll need

Preferably graduated from Mechanical Engineering, Manufacturing Engineering, Materials and Metallurgical Engineering, Industrial Engineering etc. departments of universities.
Previous customer success, order management experience
Fluent in English (minimum B2 level)
Who wants to continue his career in the field of production technologies.
With good communication skills; will be able to maintain business relations with the customer, production network and in-house departments.
Thinking fast and easily adapting to changing conditions.

Benefits

Comp & perks

Global Exposure: Immerse yourself in a global experience and collaborate with an international team hailing from over 20 countries in Europe and beyond.
Endless Challenges: Embrace never-ending challenges, working alongside talented teammates who share your passion for innovation.
Enjoy earning salary in Euro, food card benefits, complimentary private health insurance, and a transportation allowance.
Professional Development: Enjoy limitless opportunities for professional growth at one of the world's fastest-growing and successful companies in its category.
Team-Building Events: Engage in monthly team-bonding events and celebrate the success of the team with big parties every quarter.
In-Office Perks: Savor in-office perks such as unlimited coffee (our favorite is XometryLatte), breakfast, pizza days, tea and dessert breaks, and more.
Recognition and Gifts: Receive special gift boxes during significant moments in your Xometry journey.
Paid Birthday Leave: Your special day deserves special treatment - take a paid birthday leave to recharge and cherish precious moments with loved ones.