Xero

Account Executive

• How you’ll make an impact
• This role is responsible for establishing Xero’s commercial relationships with the offices of accountants and bookkeepers for defined Enterprise Partners Offices. These offices are a part of our Enterprise Accounts that is managed nationally by an Enterprise Account owner on our Enterprise Team. By working with your defined partners to assist and execute on a strategy to adopt Xero, driving positive outcomes for the partners while also contributing revenue and subscription growth for our business. As an Associate Enterprise Account Executive you will be responsible for:
• - Generate new relationships with offices of defined enterprise accounting and bookkeeping partners.
• - Assist, drive and influence the development of business plans for these partners’ offices to develop their Xero adoption
• - Partner with Enterprise Account owner to contribute to the overall strategy for the partner
• - This position will require significant travel to partner meetings and events.

Associate Enterprise Account Executive

Customer Success Manager

• Grow and develop Xero’s commercial relationships with offices of accountants and bookkeepers for defined Enterprise Partners
• Manage existing relationships through regular best practice recommendations
• Drive expansion through cross-sell and up-sell opportunities with the offices
• Ensure every office has the opportunity to grow through education, events and direct support
• Partner with Enterprise Account owner to contribute to the overall strategy for the partner
• Travel to partner meetings and events as required
• Combat churn and risk of deletion through education and value proposition; detect and mitigate deletion risks early
• Work with partners to ensure customers are on appropriate Xero subscriptions and develop migration and activation plans
• Educate partners on Partner resources and relay partner feedback to internal teams
• Provide resources and support to educate users about ancillary products
• Implement customer programs, processes and best practices including deployment blueprints and tips
• Foster positive partner relationships with proactive client management and regular communication
• Act as liaison between Accounting Partners and internal teams to ensure client requirements are met
• Develop and monitor account plans for each office
• Engage with enterprise partner offices via in-person and virtual meetings, events, workshops, and presentations
• Build social media presence and drive attendance to events as required
• Keep CRM information up-to-date for calls, meetings, practice staff and contact details
• Respond in a timely manner to all enterprise account enquiries both internally and externally
• Drive attendance for Xero Sales led events and Partner Forums

Associate Partner Success Manager, Enterprise

People Operations

• Assist in delivering first tier human resource support on queries from the business and PX within our Jira Service Management (JSM) platform and via Slack
• Managing and administering add, moves and changes including: The new starter process; Preparation of employment offers; Ensuring all necessary new starter paperwork is completed accurately in time for relevant payroll deadlines; Confirming eligibility to work in countries offers are made; Background checks; Maintaining personnel files; Maintaining all new starter reporting/tracking
• Managing the PX Xero onboarding and coordinate the induction process in your region
• Draft, send and process employee changes/movements
• Administering and maintaining HRIS and recruitment systems - Workday and Lever
• Work closely with pay team, internal IT and Workplace Experience to answer employee change related queries
• Support the education of the business to self-service where practicable and encourage this in a human way
• Proactively identify opportunities for improvement across Shared Services
• Creating purchase orders and processing invoices
• Assist in the development/updating of human resource procedures and policies in Helpcentre and Confluence
• Providing first-line support to people leaders, employees and PX partnering in relation to HR process
• Supporting the administration of all annual people processes (salary reviews, etc.)
• Contributing to PX projects such as the new employee induction programs, self service, new benefit initiatives, etc
• Keeping up to date on developments in human resources practices, employment legislation, and sharing of knowledge within the team

People Experience Coordinator

QA Engineer

• Create software – Guide technical design to ensure implementation of quality principles and good engineering practice. Identify the technical blockers and waste that slow down the team, or hinder quality. Work with engineering leadership and delivery teams to identify gaps in quality and testing strategies. Get involved in all areas of the team’s software development lifecycle, providing expert guidance during the various stages.
• Regression Suite Development & Maintenance: Lead the development and maintenance of a robust regression test suite. Your focus is on ensuring the reliability and safety of fast-paced, continuous releases.
• Automation & CI/CD Advocacy: Promote and drive the automation of delivery processes. Continuously assess and enhance deployment pipelines to ensure they are effective, efficient, and aligned with business needs.
• Coaching & Support: Mentor engineers across the team to build confidence and capability in quality practices.
• End-to-End Involvement: Engage in all stages of the delivery process—from initial story refinement to post-implementation verification and make sure that quality is considered throughout.
• Relationship Building: Foster a collaborative, positive culture by building strong relationships with cross-functional teams and stakeholders. Your influence promotes shared ownership of quality and encourages a culture of continuous improvement.
• Champion Xero’s Quality Strategy: Actively contribute to and advocate for Xero’s quality standards and long-term vision and with quality embedded into every stage of the software development lifecycle.

Senior Quality Engineer

Content Marketing Manager

• Play the crucial role of Partner Community Manager to strengthen the connection between Xero and its accountant and bookkeeping (ABs) partners, fostering a vibrant and engaged community that reflects their interests, challenges, and ideas; Have a significant impact by actively championing Xero’s partners and customers, ensuring their voices are heard and that the issues affecting their profession are well represented within Xero, and its content strategy across external/community channels; Partner with the Global Social Content team as the region’s Social Content representative for on-the-ground content capture (photo/video) for both Xero’s AB and SB (small business) communities, copy and basic creative development (using pre-approved Xero Canva templates) from Xero to the Partner Community (AB)/external social channels (AB and SB), aligned with and informed by Xero’s Social editorial calendar; Be a part of the Xero Global Social team. Manage the Xero Partner Community Facebook group for your region which has a lively group of accountants and bookkeepers discussing the issues of the day, making connections and working together to solve problems when issues arise. Eventually, include r/Xero on Reddit and Xero Discussions LinkedIn Group as part of the integrated strategy; Develop, create and curate engaging content that ladders up to our broader social media strategy; Ensure the delivery of successful social media campaigns while supporting business critical KPIs; Work closely with stakeholders across Xero – including Communications, Sales, Commercial, Product and Customer Success – to guide the continuous exchange of information with the community about all that is going on at Xero. Be a champion and advocate for the community with these key internal groups.; Have a strong focus on reporting on the impact and ROI of the activities undertaken.

Social Content and Community Manager

Security Engineer

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps.
Sitting within a newly formed Application Security team, this role will focus on secure software development, DevSecOps, security automation, and vulnerability management.
Day to day, you'll work cross-functionally with engineering, product, and security teams to build and improve security tooling, secure coding practices, and automated security controls that empower developers to plan, write, test, and deploy secure applications efficiently.
We're looking for somebody with a passion for security automation and security-as-code, who can leverage tools to improve efficiency. Coupled with a growth mindset, continuously learning and adapting to emerging threats and security trends.
This position will play a key role in securing Xero’s software development lifecycle (SDLC), ensuring that security is embedded into engineering workflows while enabling teams to deliver secure products at scale.

Senior Security Engineer, AppSec

Product Designer

• Our Purpose At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
• At Xero, we’re here to make running a business beautiful. By making small businesses more efficienctly every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be building a stronger economy that can change the world.

Senior Product Designer

Marketing

• Develop global AB advisory board strategy and implement across US, UK, and ANZ
• Create standardized frameworks, processes, and best practices for the selection, engagement, and management of AB board members
• Develop programming approaches that deliver exceptional value to participants while maximizing strategic insights for Xero
• Establish clear metrics and reporting methods to demonstrate the business impact of AB advisory boards
• Collaborate closely with regional counterparts to implement the global strategy with appropriate local adaptations
• Facilitate regular knowledge sharing and best practice exchange across regions
• Manage the selection, onboarding, and ongoing engagement of AB and SB (plus enterprise where relevant) advisory board members in your region (separate AU and NZ groups for ANZ)
• Strategically plan and facilitate compelling advisory board workshops that generate meaningful insights while providing value to participants
• Build strong relationships with board members, understanding their businesses and challenges to maximize the relevance of their contributions
• Work closely with product, marketing, and leadership teams to ensure advisory board insights influence strategic decisions
• Transform board members into proactive advocates who generate referrals, testimonials, and content
• Develop content and communication strategies to share board insights across the organization
• Create and implement retention strategies to maintain engagement with high-value board members
• Develop a program that delivers value to the AB members so that they are able to grow and improve their own practices with the insights from Xero and the other members
• Collect detailed feedback from each workshop to guide and influence product and GTM strategies
• Manage active Slack channels for Customer Advisory Board (CAB) members, ensuring consistent, valuable engagement between formal meetings
• Develop a content strategy for Slack channels that maintains member interest and participation
• Support in the development and delivery of key advisory board events and engagements outside of scheduled workshops (ie. Xerocon side events)
• Create and curate timely, relevant content that provides exclusive value to CAB members
• Establish clear communication protocols and cadence to keep members informed and engaged
• Monitor member engagement and proactively address declining participation
• Facilitate peer-to-peer connections and discussions among members
• Gather continuous feedback through digital channels to complement formal advisory sessions
• Use communication platforms to quickly validate ideas or gather input between formal meetings
• Identify and enlist a wide variety of stakeholders who can add value to advisory board outcomes
• Proactively maintain strong relationships with key stakeholders, ensuring they remain well-informed and eliminating surprises
• Break down silos by challenging "us vs. them" thinking, reminding all stakeholders they're working toward shared goals
• Create rich, comprehensive reports that skillfully deliver necessary information to stakeholders
• Serve as a knowledge hub, proactively disseminating insights, updates, and learnings across the organization
• Continuously monitor key metrics and benchmarks to optimize processes, products, and outcomes
• Quickly resolve process breakdowns to ensure minimal disruption in workflow
• Implement measures to prevent recurring problems
• Balance focus on key results with process optimization to ensure quality and efficiency
• Explore multiple approaches and experiment with alternatives to overcome barriers
• Apply expertise in unique and innovative ways, finding creative solutions to complex challenges
• Encourage and support creativity in others, building upon and strengthening new solutions collaborativelyProactively understand and manage risks as they relate to your role
• Development of a comprehensive global AB advisory board strategy implemented consistently across regions
• Successful management of vibrant, engaged AB and SB advisory boards in your region
• Active, high-engagement Slack channels with consistent member participation
• Measurable influence of advisory board insights on product roadmap and strategy decisions
• High satisfaction scores among advisory board members
• Increased external advocacy from board members through testimonials, referrals, and content participation
• Recognition of advisory boards as strategic assets rather than tactical feedback channels
• Stakeholders consistently well-informed and engaged in the advisory board program
• Innovative approaches that set new standards for customer advisory programs
• Established metrics demonstrating clear ROI of advisory board programs
• Excellent facilitation skills with ability to lead productive discussions among diverse stakeholders
• Exceptional communication skills with ability to deliver complex information in a polished, precise, and compelling manner
• Demonstrated ability to encourage and incorporate diverse perspectives and ideas
• Strong project management capabilities with attention to detail and ability to manage multiple priorities
• Data-driven approach with ability to measure program effectiveness and demonstrate ROI
• Demonstrated tenacity in achieving results despite obstacles and setbacks
• Extensive experience in marketing, customer advocacy, or related fields
• Proven track record and experience developing and managing customer advisory programs or similar customer engagement initiatives
• Experience managing online communities and driving digital engagement
• Strong understanding of B2B marketing with experience in accounting, financial services, or SaaS industries preferred
• Experience working in a matrix global organizations with ability to balance global consistency with regional relevance

Customer Marketing Lead

Consultant

• Help drive adoption of Xero within accounting firms moving to Xero's cloud platform
• Mix of consulting and sales: uncover opportunities and present Xero solutions
• Domestic travel up to 40% to meet partners, host events and certifications
• Additional 10% domestic travel for trainings and events
• Remote work from home office for remaining time
• Demonstrate Xero solutions in pre-sales to accountants and bookkeepers
• Work closely with external stakeholders to deepen Xero platform adoption
• Deliver business plans for partners with the sales team
• Assist partners with data conversions, technical questions, and escalations
• Educate partners on partner resources and manage CRM updates
• Create resources (processes/videos) for frequently asked partner questions

Partner Consultant

• Reporting to the Head of Marketing, play a pivotal role planning and executing marketing campaigns for Small Business customers and Accounting and Bookkeeping Partners
• Work closely with global marketing, PR & comms, creative teams, sales, operations teams and external agencies to deliver the regional marketing plan
• Develop and implement marketing activity from tactical initiatives to multi-channel campaigns to achieve brand and commercial goals, reporting against KPIs
• Work with Brand team to drive awareness and consideration of Xero and support regional and global teams to deliver customer experiences
• Embed measurement and optimisation into campaign activity and seek continuous improvement
• Work with stakeholders to ensure marketing generated opportunities and performance optimisation are acted upon
• Develop deep understanding of AB and SB audiences and champion their needs
• Engage with AB Partners and wider AB community through events and industry functions
• Collaborate on sponsorship and community opportunities
• Work with global teams to deliver and optimise customer journeys

Senior Campaign Marketing Manager

Full-stack Engineer

• At Xero: automate routine tasks, surface actionable insights, and connect businesses with data and advisors to help small businesses.
• Xero Payments: reimagining money movement—getting paid, paying bills, and running payroll—embedded in workflows.
• As Lead Engineer: be a role model for engineering excellence and support team technical capability and development practices.
• Stay hands-on at least 50% time on technical tasks: code/design reviews, kick-offs, legacy code exploration, proofs-of-concept, incident response.
• Lead by example: set technical direction, mentor team members, and foster technical excellence.
• Drive innovation: encourage experimentation and adoption of new technologies.
• Collaborate with product managers, designers, and engineers to deliver high-quality solutions.
• Solve complex technical problems and find innovative solutions.