Associate Partner Success Manager, Enterprise
Xero
full-time
Posted on:
Location: Arizona, Colorado, Illinois, New York • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Grow and develop Xero’s commercial relationships with offices of accountants and bookkeepers for defined Enterprise Partners
- Manage existing relationships through regular best practice recommendations
- Drive expansion through cross-sell and up-sell opportunities with the offices
- Ensure every office has the opportunity to grow through education, events and direct support
- Partner with Enterprise Account owner to contribute to the overall strategy for the partner
- Travel to partner meetings and events as required
- Combat churn and risk of deletion through education and value proposition; detect and mitigate deletion risks early
- Work with partners to ensure customers are on appropriate Xero subscriptions and develop migration and activation plans
- Educate partners on Partner resources and relay partner feedback to internal teams
- Provide resources and support to educate users about ancillary products
- Implement customer programs, processes and best practices including deployment blueprints and tips
- Foster positive partner relationships with proactive client management and regular communication
- Act as liaison between Accounting Partners and internal teams to ensure client requirements are met
- Develop and monitor account plans for each office
- Engage with enterprise partner offices via in-person and virtual meetings, events, workshops, and presentations
- Build social media presence and drive attendance to events as required
- Keep CRM information up-to-date for calls, meetings, practice staff and contact details
- Respond in a timely manner to all enterprise account enquiries both internally and externally
- Drive attendance for Xero Sales led events and Partner Forums
Requirements
- Experience in sales, in a fast paced technology or SaaS company
- Experiencing with managing long term client relationships
- Knowledge of the working of an accounting practice system
- A track record in influencing and drive sales within partner and/or vertical channels
- Strong market knowledge in current Practice and SME software competitor platforms
- Strong account management skills
- Loads of initiative and ability to work autonomously
- Outstanding communication and presentation skills
- An enthusiasm for building strong relationships
- Ability to create a quick and strong rapport with partners
- Attention to detail and follow-up
- A process driven results-focused approach
- Passion and desire to make a differences
- Willingness to travel to partner meetings and events