Teleport

Regional Customer Success Manager

Teleport

full-time

Posted on:

Origin:  • 🇸🇬 Singapore

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Job Level

Senior

About the role

  • Focus on driving regional successful product adoption, leading a positive customer experience, and driving growth through upselling and cross-selling efforts through the country team
  • Develop plans and initiatives that drive improvements across all stages of the post-sales customer lifecycle from onboarding to retention & roll out across all countries; recognize country specific processes and create standard SOP with these considerations
  • Report on Customer Success results at corporate level
  • Develop a deep understanding of our product and operational offerings through partnering our sales team where our processes will add values to their supply chain efficiencies
  • Influence future lifetime value through higher product/service adoption, customer satisfaction and health scores
  • Implement churn prevention programmes and drive new business growth through customer advocacy
  • Collaborate with multiple and diverse country customer success teams to deliver company wide goals
  • Take ownership of escalated delivery issues and follow problems to reduce frictions between customer success teams and other departments
  • Identify digitalization opportunities in creating a high efficient customer success team
  • Achieve high retention rates to maintain Teleport growth path

Requirements

  • Strong leadership and people management skills, with ability to motivate and drive outcomes
  • Proven ability to collaborate internally with cross-functional teams
  • Results and performance driven, preferring data to drive your everyday decisions
  • Possess a hands-on mentality and an analytical and structured way of working
  • Track record of growing high-performance teams
  • Able to operate successfully in a lean, fast-paced organization to scale quickly
  • Self-motivated with a focus to exceed set goals
  • Comfortable adapting to new technologies
  • Open to traveling across Southeast Asia
  • Experience in CRM platforms (Hubspot, Salesforce) is a plus
  • Strong consultative selling skills
  • Startup experience
  • 7+ years of work experience in Key Account Management, Operations or Customer Service