Client Success Manager
Marathon Health
Job Level
SeniorLead
About the role
- Oversee the post-sales lifecycle for Stripe users to ensure they realize maximum value, driving retention, expansion, and renewals
- Recruit, train, and lead a team of Customer Success Managers
- Help drive an engagement model focused on high growth accounts
- Develop the long-term vision and strategy for the team and drive progress toward key metrics
- Be accountable for increasing revenue, managing day-to-day operations, and scaling the team
- Coach, mentor, and guide the team in developing consultative and solution-based customer success and sales skills
- Effectively work cross-functionally across the organization to shape Stripe’s solutions to meet client needs
- Serve as executive sponsor and work directly with executives at existing enterprise Stripe customers
Requirements
- 7-10 years of technology sales or account management experience with 4+ years of progressive people management experience
- Experience leading sales, account management and operations in an early stage, high-growth technology environment
- Ability to hire, train, and coach a high-performance Customer Success team
- Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships
- Demonstrated passion for Stripe’s mission
- Prior experience leading a scaled customer success team (preferred)
- Prior experience at a growth stage Internet/software company (preferred)
- Payments experience (preferred)
- Prior experience in customer success, enterprise account management, partnerships and/or business development (preferred)
