Client Success Manager
Marathon Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky, Missouri, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop and maintain strong and lasting client and broker/consultant partnerships with assigned customers
- Engage in strategic and proactive planning within the client’s overall line of business
- Identify and execute opportunities to engage employee and member populations
- Proactive issue resolution and consulting customers on best practices
- Manage contractual requirements including renewal terms
- Identify and target revenue growth opportunities with existing clients
- Use creative feedback tools to develop an understanding of customer’s needs
- Work with internal partners to improve products and services
- Coordinate with the marketing team on client-specific engagement plans
- Analyze, summarize, report and manage performance data related to clinic operations
- Execute all necessary contractual requirements in a timely manner
- Maintain broker relationships and advocate on behalf of mutual clients
Requirements
- Bachelor’s degree in business or healthcare administration
- 5 or more years of directly related healthcare operations or account/client management experience or equivalent combination of education and experience
- Proven success managing clients with complex needs and high expectations
- Experience influencing stakeholders at all levels
- Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare data analyticsperformance guarantee modelsoperational alignmentclinical alignment
Soft skills
client managementstrategic planningissue resolutionconsultingstakeholder influence
Certifications
Bachelor’s degree in businessBachelor’s degree in healthcare administration