Teleport

Customer Support

• Respond to customer queries promptly and professionally through multiple communication channels such as email, chat, and social media.
• Provide clear and accurate information or solutions to merchants and consumers.
• Ensure timely follow-up on customer issues to deliver exceptional service.
• Identify and escalate complex or unresolved issues to the appropriate internal teams.
• Maintain proper documentation of customer interactions and service requests.
• Participate in training and development initiatives to enhance technical knowledge and customer service skills.
• Support the team in maintaining service quality standards and achieving overall business objectives.

Executive, Customer Care

Manager

• We’re looking for a hands-on, forward-thinking Assistant Manager, General Ledger to lead our accounting operations and play a key role in building our shared service capabilities.
• You’ll oversee our general ledger and consolidation activities while steering finance transformation initiatives such as system migration, process optimisation, and the transition into a shared service model.
• Support the GL manager in coordinating the full GL close cycle and monthly close processes, ensuring accuracy, compliance, and timeliness.
• Oversee group consolidation and ensure accuracy of financial statements in compliance with accounting standards (e.g. MFRS/IFRS).
• Drive standardisation and consistency across entities and regions.
• Review journal entries, reconciliations, and intercompany transactions.
• Lead statutory and management reporting cycles, including audit coordination.
• Be a key player in transitioning and transforming General Ledger and reporting processes into a shared service model.
• Focusing on ERP Function and Process (Action-Oriented): Maximize Oracle ERP utilization to ensure seamless integration, high data integrity, and automated processes that boost efficiency.
• Implement and maintain best-in-class processes and controls that scale with growth. Champion continuous improvement, using data and tech to streamline workflows.
• Lead and mentor a team of Finance Executives and Senior Finance Executive.
• Collaborate closely with FP&A, AP/AR, and business units to resolve issues and deliver insights. Act as a trusted finance partner to management — clear, proactive, and solution-oriented.
• Deliver meaningful financial insights that support decision-making and performance improvement.
• Identify process bottlenecks and recommend practical, scalable solutions.

Assistant Manager, Record to Report

Sales

• Monitor shipment records and ensure alignment between rate quotations, bookings, and system data.
• Handle daily booking requests, ad-hoc rates, and follow up on booking status.
• Respond to cargo enquiries, provide quotations, and follow up on pending or unresolved cargo issues.
• Track shipments and manage delays or rebooking with space controllers; communicate updates to agents with proper documentation.
• Process and monitor interline and local allotments, ensuring maximum utilization and adjusting bookings as needed.
• Support urgent and premium space requests by coordinating with head office or partner airlines.
• Conduct sales visits/calls to gather market information, strengthen relationships with agents, and develop new opportunities; submit visit reports.
• Collaborate with sales and operations teams to deliver consistent customer support and service recovery.

Executive, Cargo Sales – Contract

Operations

• Lead operational readiness for new site launches, expansions, and upgrades.
• Develop and execute structured handover frameworks from project/construction teams to operations.
• Ensure SOPs, workflows, KPIs, reporting tools, and systems are ready before go-live.
• Validate site readiness (equipment, safety, staffing, system configuration).
• Provide go-live support and post-launch stabilization.
• Anticipate operational risks and proactively storyboard mitigation plans.
• Collaborate with internal and external stakeholders to drive target performance.
• Continuously assess productivity capacity vs operational targets.
• Initiate improvement plans independently to enhance performance.
• Drive data-driven performance monitoring and execution.
• Lead fast-paced, accurate decision-making to meet operational goals.
• Travel across country sites to oversee logistics infrastructure deployment (Gateway, CTO, Transit Hubs, Operations Facilities).
• Ensure alignment with regional operational standards.
• Identify and escalate risks impacting timeline, cost, or service levels.
• Support capacity ramp-up planning and scalability initiatives.
• Ensure consistent implementation of regional operational standards.
• Monitor post-launch performance and drive corrective actions.
• Identify process gaps and refine playbooks for future rollouts.
• Contribute to regional continuous improvement initiatives.
• Collaborate with Infrastructure, Engineering, Procurement, Finance, and Country Operations.
• Align timelines, budgets, vendor performance, and site acceptance criteria.
• Provide structured reporting to Head of Infrastructure and management.
• Build strong cross-functional relationships and remain resourceful.
• Ensure regulatory, safety, and operational compliance at each site.
• Develop contingency plans for launch delays and operational risks.
• Support audit readiness for new facilities.

Manager, Regional Project Operations, Infrastructure

• Support the formulation, review, and maintenance of interline rates, SPAs, and pricing structures with partner airlines.
• Ensure timely filing, updating, and withdrawal of interline tariffs in systems.
• Monitor pricing alignment across origin–destination flows to ensure consistency and competitiveness and optimized profits
• Coordinate with Sales, Network, Revenue Management, and Operations to align pricing strategies with commercial objectives.
• Analyze market trends, competitor pricing, and interline performance to identify revenue opportunities and risks.
• Prepare pricing simulations, margin analysis, and post-implementation reviews of interline agreements.
• Ensure pricing practices comply with internal policies
• Maintain proper documentation of pricing decisions, approvals, and agreements.
• Support audits and management reviews related to interline pricing.
• Maintain accurate rate data in pricing, booking, and billing system modules.
• Support process improvements to enhance pricing efficiency, data accuracy, and turnaround time.
• Assist in automation and digital initiatives related to pricing and interline management.
• Prepare regular and ad-hoc reports on interline pricing performance and trends.
• Provide insights and recommendations to management for pricing adjustments or strategic actions.
• Support the Pricing Manager in special projects and cross-functional initiatives.

Assistant Manager, Pricing – Interline

• Own the end-to-end TG experience from booking and confirmation through prioritisation, waitlisting, and exceptions
• Design and govern TG workflows and decision logic, including availability, pricing triggers, prioritisation, and displacement
• Ensure commercial rules (pricing, load factor thresholds, customer prioritisation) are consistently enforced in systems
• Act as the primary interface between TG, Product, and Technology, translating business intent into system requirements
• Partner with Pricing and Revenue teams to operationalise dynamic pricing and capacity control logic
• Drive automation and systemisation of TG processes to reduce manual handling and ad-hoc decision-making
• Ensure transparency and consistency across Sales, Ops, Finance, and Core systems
• Identify experience gaps, failure points, and edge cases and work with Product and Tech to resolve them

Assistant Manager, Product Experience – System

DevOps Engineer

• This job sits at the intersection of product, engineering, and revenue.
• You won't just work closely with the engineering team, you will be on the engineering team.
• The range of problem solving includes networking, performance, security and integrations with existing systems.
• Most of the code you will write will be open source.
• Our products are loved by their users, you'll get to meet them regularly.

Senior Site Reliability Engineer – Forward Deployed

Backend Engineer

• Work on problems ranging from networking and performance to security and integrations with external systems
• Work on the full product lifecycle from working with customers to understand their problems
• Write RFDs for your proposed design, implementation, testing, and documentation
• Most of the code you will write will be open source and written in Go (or Rust)

Senior Backend Software Engineer

Designer

• Support the Customer Experience (CX) Design team in simplifying operational workflows, improving efficiency, and enhancing customer experience through automation, data analysis, and cross-functional collaboration.
• Identify CX pain points, implement short- to mid-term automation solutions, and support long-term scalable improvements in partnership with Product, Operations, and Technology teams.
• Design, build, and maintain workflow automations using workflow automation tools or Google Apps Script.
• Assist in exploring and prototyping workflow automation using tools such as n8n or similar platforms.
• Document automation logic, workflows, and dependencies to ensure maintainability and scalability.
• Translate CX operational pain points into clear business and functional requirements.
• Collaborate with product teams to assess when automation solutions should evolve into long-term product capabilities.
• Analyze ticket volumes, workflow performance, and customer interaction data to identify automation opportunities.
• Track and report automation impact (e.g. efficiency gains, ticket reduction, resolution time improvements).
• Support dashboards and reports using tools such as Google Sheets or Looker(basic to intermediate level).
• Work closely with CX Operations, Product team and external vendors to support implementation and continuous improvement.
• Assist in UAT, post-implementation validation, and issue tracking.
• Communicate progress, risks, and insights clearly to both technical and non-technical stakeholders.

CX Design Officer

Executive, Cargo Sales

Accounts Payable

• Perform day-to-day accounts payable coding for 3rd party invoices and weekly vendor reconciliation.
• Independently coordinate with other Finance Team members and cross-functional communication within the Company and/or its subsidiaries to ensure completeness and accuracy of the data.
• Independently communicate with cross-functional to verify and investigate discrepancies in the report and identify root cause of discrepancies between reports and propose solutions.
• Assist the Manager in preparing monthly finance reconciliation reports for Management on a timely and accurate basis.
• Assist the Manager to implement and coordinate ad-hoc finance business initiatives (eg: driving digitalization to increase efficiency and accuracy of the revenue reconciliation process and reports).
• Assist in strengthening and improving internal control and processes for revenue reconciliation process.

Accounts Payable Intern

Financial Planning and Analysis

• - Assist in preparing and issuing customer invoices.
• - Record and post customer payments in accounting system.
• - Perform daily bank reconciliation related to receivables.
• - Support in monitoring outstanding invoices and aging reports.
• - Follow up with customers on overdue payments (email/phone).
• - Help investigate and resolve billing discrepancies.
• - Maintain accurate AR records and documentation.
• - Assist in month-end closing activities.
• - Prepare basic AR reports for management.
• - Support ad-hoc finance tasks as assigned.

Finance Intern – Accounts Receivable

Solutions Engineer

• As a Senior Partner Solutions Engineer you will be a technical leader within Teleport’s partner ecosystem, responsible for enabling, evangelizing, and scaling Teleport through channel and cloud partners.
• You will work closely with Partner, Sales, Product, Product Marketing, and Marketing teams to develop repeatable technical motions that help partners confidently position, sell, and deploy Teleport as a modern infrastructure identity platform, displacing legacy infrastructure access and security tools.

Senior Partner Solutions Engineer

• **A DAY IN A LIFE**
• As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. **That said, the bulk of your working hours should involve you having to:
• **Sales & Business Development**
• Identify and pursue new air cargo business opportunities
• Generate leads, build a sales pipeline, and close deals to meet targets.
• Promote air logistics solutions to customers (e.g freight forwarders, consolidators, and direct shippers)
• Develop and maintain strong relationships with key accounts and partners.
• **Customer Management**
• Understand customer logistics needs and provide tailored cargo solutions.
• Coordinate bookings, capacity allocation, and service support.
• Handle customer inquiries, pricing requests, and issue resolution.
• **Commercial Planning**
• Support in setting sales targets & pricing strategies
• Prepare quotations, negotiate rates, and manage spot rate requests with carriers & relevant stakeholders.
• Collaborate with relevant stakeholders such as operation teams and capacity teams to secure uplift space and improve load factors
• **Performance & Reporting**
• Track and report on sales performance, volumes, and revenue.
• Analyze market trends and competitor activity to improve offerings.
• Provide regular updates to management and assist in forecasting.
• **Cross-Functional Coordination**
• Liaise with multiple key stakeholders, airline partners, ground handlers, etc.
• Ensure timely cargo movement and adherence to service-level agreements (SLAs).
• Assist in resolving shipment issues such as delays, offloads, and documentation errors.

Assistant Manager, Cargo Sales – Key Account

• The Manager, Air Partners (PH) is responsible for managing and developing strategic airline partnerships at PH, ensuring commercially sound agreements, reliable capacity access, and strong partner performance.
• The role focuses on contract ownership, partner negotiations, commercial governance, and cross-functional coordination to support revenue growth and network objectives.
• Own and manage relationships with airline partners operating out of PH under different Capacity partnership models via Interline, Freighter deployments, Freight forwarding and GSA.
• Develop partner strategies aligned with network, pricing, and commercial objectives.
• Act as the primary escalation and decision point for partner-related commercial matters at station/regional level.
• Lead negotiations and management of air partner agreements including interline, SPA, block space, capacity, and cooperation agreements.
• Ensure commercial terms (rates, capacity commitments, incentives, penalties, SLAs) are competitive and sustainable.
• Oversee contract lifecycle management including renewals, amendments, and terminations.
• Ensure contracted capacity is effectively utilized and aligned with demand driven by tight communication with Sales, Solutions and Revenue management departments.
• Monitor partner performance against contractual commitments (capacity delivery, service levels, reliability, cost) - be proactive to ensure to minimize leakages.
• Identify underperformance, risks, or leakage and drive corrective actions with partners and internal teams.
• Work closely with Pricing, Sales, Revenue Management, Operations, Finance, and Legal to ensure seamless implementation of partner agreements.
• Align partner strategies with market requirements, customer needs, and operational constraints.
• Represent the company in partner meetings, reviews, and commercial forums in PH.
• Ensure all partner agreements comply with internal governance, regulatory requirements, and aviation standards under tight coordination with HQ contracts team.
• Maintain clear documentation, approval trails, and audit-ready records.
• Identify contractual, financial, and operational risks and recommend mitigation strategies.
• Track market developments, competitor partnerships, and capacity trends at PH.
• Provide insights and recommendations to management on partner mix, capacity allocation, and commercial optimization.
• Support business cases for new partnerships or expansion of existing agreements.
• Provide guidance, coaching, and oversight to executives or senior executives supporting air partner management.
• Drive standardization of processes, templates, and best practices within the partnerships function.
• Support regional or HQ-led initiatives related to partnerships and network expansion.