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Senior Manager, Solutions Engineering
TeleportManager of Solutions Engineering leading a team in EMEA to drive technical success and customer relationships. Focusing on security and identity solutions for global infrastructure management.
Tech Stack
Tools & technologiesAWSAzureCloudDistributed SystemsDockerGoogle Cloud PlatformKubernetesLinuxTerraform
About the role
Key responsibilities & impact- Extend and develop a team of Solutions Engineers.
- Train, coach, mentor, and guide your team toward successful performance, career progression, and personal growth.
- Coach SEs on both technical depth and sales excellence, including discovery skills, business value articulation, POC strategy, and executive communication.
- Collaborate with engineering teams from some of the world's most sophisticated technology companies.
- Assist companies in enhancing their security, compliance, and development experience.
- Visit our largest customers on-site to demonstrate new features and construct solutions.
- Conduct structured 1:1s, set individual performance goals, and own career development plans for each SE on your team.
- Partner closely with regional sales leaders and Account Executives to balance SE utilization, prioritize opportunities, and drive technical win rates across the region.
- Engage directly with EMEA enterprise customers at the executive and technical architect level to build long-term relationships and ensure technical success post-sale.
Requirements
What you’ll need- Demonstrated experience managing a team of Solutions Engineers or technical customer-facing professionals, with a track record of developing talent and improving team performance.
- Strong command of the pre-sales motion: discovery, technical qualification, POC design, and connecting technical capabilities to business outcomes.
- Proven experience managing customer outcomes through various stages of the customer journey, from sales process to onboarding, adoption, and growth.
- Strong understanding of Linux networking and network security principles.
- Practical hands-on knowledge of modern cloud-native technologies including Kubernetes, Docker, and Terraform.
- Hands-on experience with at least one major public cloud provider: AWS, GCP, or Azure.
- Working knowledge of identity and access management concepts: SSO, OIDC, SAML, RBAC, mTLS, zero trust architecture, and PAM.
- Proven track record navigating complex infrastructure deployments at security-conscious enterprise organizations.
- Strong troubleshooting and debugging skills for server-side software and distributed systems.
- Fluency in English required; additional European language proficiency (German, French, Dutch, or others) is a meaningful advantage.
Benefits
Comp & perks- Extensive health coverage
- Annual expense budget
- Rest and recovery policies that maximize your ability to recharge
- Investment in your future with retirement savings plans
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Linux NetworkingNetwork SecurityKubernetesDockerTerraformAWSGCPAzureIdentity and Access ManagementTroubleshooting
Soft Skills
CoachingMentoringExecutive CommunicationCollaborationPerformance Management