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Product Support Intern
TeleportIntern managing product support tickets, troubleshooting issues for Teleport in Malaysia. Communicating with stakeholders, ensuring effective resolution of product-related queries.
About the role
Key responsibilities & impact- Manage and resolve support tickets across multiple products.
- Troubleshoot issues, provide solutions, and escalate cases when necessary.
- Communicate effectively with both internal and external stakeholders, ensuring clear and professional interactions.
- Efficiently prioritize and multitask, balancing ticket resolution with side projects.
Requirements
What you’ll need- Google Sheets, Excel, and other Google productivity tools for reporting and data management.
- Strong troubleshooting and problem-solving skills
- Ability to analyze logs, reports, and system data for issue investigation
- Ability to multitask and stay organized – Capable of managing multiple configuration requests, support tasks, and priorities while meeting deadlines in a fast-paced environment.
- Willingness to learn new systems, tools, and product workflows quickly.
- Strong attention to detail – Able to accurately perform system configurations, follow documented processes, and identify discrepancies during testing or setup.
Benefits
Comp & perks- Unlimited training -You will have access to a wide range of learning resources including Notion!
- Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
- Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
TroubleshootingProblem-SolvingData AnalysisSystem ConfigurationTicket Management
Soft Skills
Effective CommunicationMultitaskingOrganizational Skills