Deskside Support Specialist – Information Technology Services
WVU Online
AzureJamf
Customer Service Virtual Assistant
Hey Lieu
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to customer inquiries via phone, email, and chat promptly and professionally
- Provide quotes, answer service-related questions, and assist with booking moves
- Coordinate scheduling changes and update internal systems accordingly
- Conduct post-move follow-ups to gather feedback and address any concerns
- Escalate complex issues to management when necessary
- Maintain accurate and up-to-date customer records
- Assist with administrative tasks as needed (CRM updates, reporting, etc.)
Requirements
- 3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required)
- Excellent written and verbal communication skills
- Strong organizational skills and keen attention to detail
- Ability to stay calm and empathetic under pressure
- Familiarity with CRM tools (experience with SmartMoving is a plus)
- Ability to work U.S. office hours
- Fast, reliable internet connection and professional work environment
- Preferred: Experience working with U.S.-based customers
