Hey Lieu

Executive Assistant

• Manage calendars, schedule appointments, and handle email correspondence
• Track projects, ensure timely task completion, and maintain organized documentation
• Update spreadsheets, prepare reports, and perform accurate data entry
• Respond to client inquiries and deliver excellent service via email, chat, or phone
• Schedule posts, monitor engagement, and assist with content creation (optional)
• Provide flexible assistance tailored to evolving client needs

General Virtual Assistant

Video Editor

• Edit long-form video content for marketing, advertising, and online platforms
• Create short-form clips derived from long-form content when needed
• Assemble raw footage into polished and engaging final videos
• Maintain strong pacing, storytelling flow, and viewer engagement
• Use Adobe After Effects to create animations, transitions, and visual effects
• Add titles, captions, overlays, and branding elements
• Enhance video quality through color correction, sound balancing, and visual improvements
• Export videos in the correct formats for different platforms
• Maintain organized project files and editing timelines
• Collaborate with the team and implement revisions based on feedback

Virtual Assistant – Video Editor, Long & Short Form Content

• Maintain the day-to-day health of Salesforce, Zapier, WordPress, reporting systems, and internal AI tools
• Troubleshoot Tier 1–2 system and workflow issues
• Monitor data accuracy, lead attribution, and reporting integrity
• Support website updates and automation workflows
• Manage inbox/calendar triage and coordinate vendor follow-ups
• Track open items to ensure nothing falls through the cracks

Marketing Operations Assistant

Customer Support

• Execute daily administrative tasks and high-accuracy data entry to streamline team operations
• Serve as a primary point of contact, providing clear and personable phone support to customers and partners
• Collaborate effectively with on-site office staff to manage scheduling and cross-departmental tasks
• Manage routine workflows independently to free up senior team members for more impactful business results
• Maintain a high level of performance in core duties with the potential to transition into more advanced responsibilities

Bilingual Virtual Assistant – Admin, Customer Support

Account Manager

• The Account Manager owns the success of both the client and the Virtual Assistant (VA).
• Coordinate VA onboarding, timekeeping, performance management, and managing client relationships, reporting, and expansion opportunities.
• Act as the primary point of contact for assigned US-based clients.
• Monitor account health and execute recovery plans for at-risk clients.
• Prepare and deliver weekly/monthly client reports (hours, KPIs, highlights).

General Virtual Assistant

Virtual Assistant – Video Editor, Long & Short Form Content

Marketing Operations Assistant

Bilingual Virtual Assistant – Admin, Customer Support

Account Manager, LATAM