Hey Lieu

Customer Support

• Execute daily administrative tasks and high-accuracy data entry to streamline team operations
• Serve as a primary point of contact, providing clear and personable phone support to customers and partners
• Collaborate effectively with on-site office staff to manage scheduling and cross-departmental tasks
• Manage routine workflows independently to free up senior team members for more impactful business results
• Maintain a high level of performance in core duties with the potential to transition into more advanced responsibilities

Bilingual Virtual Assistant – Admin, Customer Support

Account Manager

• The Account Manager owns the success of both the client and the Virtual Assistant (VA).
• Coordinate VA onboarding, timekeeping, performance management, and managing client relationships, reporting, and expansion opportunities.
• Act as the primary point of contact for assigned US-based clients.
• Monitor account health and execute recovery plans for at-risk clients.
• Prepare and deliver weekly/monthly client reports (hours, KPIs, highlights).

Account Manager, LATAM

Digital Marketing

• Execute and manage local SEO strategies
• Oversee digital advertising campaigns
• Drive consistent, high-quality leads
• Provide support for our digital presence

Local SEO, Digital Marketing/Ads Manager

Executive Assistant

• Manage executive calendars, scheduling meetings, and coordinating across time zones
• Handle inbox management, email triage, and follow-ups on behalf of leadership
• Prepare agendas, meeting notes, summaries, and action items
• Assist with document creation, data entry, reporting, and light research
• Coordinate internal workflows, reminders, and task follow-through
• Support operational projects, special initiatives, and ad-hoc requests
• Maintain confidentiality and handle sensitive information with discretion

Executive Assistant, LatAm

• Calendar management, appointment scheduling, and email correspondence
• Manage projects, ensure timely task completion, and maintain organized documentation
• Update spreadsheets, prepare reports, and perform data entry as needed
• Respond to client inquiries and provide excellent service via email, chat, or phone
• Schedule social media posts, monitor engagement, and assist with content creation
• Provide flexible support based on client needs

Customer Service, LatAm

Video Editor

• Edit raw video footage into final versions ready for client delivery
• Incorporate transitions, animations, motion graphics, subtitles, and sound design
• Format deliverables for various platforms (1:1, 16:9, 9:16)
• Collaborate with the creative and project management teams to meet client deadlines
• Handle revision requests efficiently while maintaining quality standards
• Ensure all content is aligned with brand style guides and client expectations
• Manage project files, assets, and version tracking in an organized manner