Account Manager, LATAM
Hey Lieu
full-time
Posted on:
Location Type: Remote
Location: Mexico
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About the role
- The Account Manager owns the success of both the client and the Virtual Assistant (VA).
- Coordinate VA onboarding, timekeeping, performance management, and managing client relationships, reporting, and expansion opportunities.
- Act as the primary point of contact for assigned US-based clients.
- Monitor account health and execute recovery plans for at-risk clients.
- Prepare and deliver weekly/monthly client reports (hours, KPIs, highlights).
Requirements
- 3+ years in Account Management, Client Success, Operations, or Team Lead roles.
- Experience working with US-based clients.
- Strong written and verbal English (near-native fluency required).
- Experience managing remote teams and coordinating timekeeping and performance.
- Highly organized and comfortable managing multiple accounts simultaneously.
- Data-driven and able to interpret reports and act on insights.
- Strong conflict resolution and de-escalation skills.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
client successperformance managementconflict resolutionde-escalationorganizational skillsdata-driven decision makingreport interpretationcommunication skills