WVU Medicine

Human Resources

• Responsible for maintaining positive and effective employee/labor relations practices and support with assigned departments and effectively implement and oversee HR policies and procedures.
• Develops, coordinates, and maintains policies, programs and training regarding all Human Resources functions with an emphasis in the area of employee/labor relations.
• Assists and advises hospital and management staff on employee and labor relations issues.
• Develops and recommends employee relations practices necessary to maintain positive employer/employee working relationships and promote positive employee morale.
• Investigates employee issues/problems utilizing sound judgment consistent with organization policies.

Employee & Labor Relations Consultant

General

• Perform various duties related to patient care and treatment as directed by attending providers
• Provide clerical and clinical support to medical staff in assigned unit
• Provide support to medical staff to assure patients' needs are met
• Assist providers in completing requisitions or forms for patient examination or testing
• Administer prescribed medication under supervision of attending provider
• Perform qualitative and quantitative tests and examinations of specimens
• Obtain and document patients’ specimens as ordered
• Schedule additional ancillary testing as needed
• May assist Registration Specialist with deposit of money and late night coverage

Ambulatory Care Assistant – MA

• Responsible for maintaining positive and effective employee/labor relations practices and support with assigned departments and effectively implement and oversee HR policies and procedures.
• Develops, coordinates, and maintains policies, programs and training regarding all Human Resources functions with an emphasis in the area of employee/labor relations.
• Assists and advises hospital and management staff on employee and labor relations issues.
• Develops and recommends employee relations practices necessary to maintain positive employer/employee working relationships and promote positive employee morale.
• Assists in the preparation and review of arbitrations and other legal inquiries.
• Investigates employee issues/problems utilizing sound judgment consistent with organization policies.
• Advises and assists management staff in counseling, disciplining or terminating employees as a result of performance, behavior, and attendance actions.
• Assists management with grievance procedure.

Employee and Labor Relations Consultant – Full Time

Manager

• Manages daily operations of the department responsible for providing environmental services
• Ensures alignment of operations with organizational objectives
• Establishes and maintains high expectations for cleanliness
• Develops housekeeping staff through hiring, training, performance management, employee relations, and coaching
• Develops and maintains Standard Operating Procedures for cleaning of the building
• Investigates and addresses escalated complaints regarding poor housekeeping service
• Maintains relationships with external vendors and internal departments

Manager, Environmental Services

Counselor

• Provide expert genetic counseling services to patients and families.
• Oversee and mentor other genetic counselors.
• Participate in research and quality improvement initiatives.
• Develop and implement protocols and procedures for the clinical enterprise.

Lead Genetic Counselor

Medical Billing and Coding

• Ensure accurate and appropriate gathering of information into coding classification systems
• Responsible for obtaining accurate and complete documentation in medical record
• Codes moderately complex patient classes
• Reviews and accurately interprets medical record documentation
• Assigns hospital codes to a variety of patient classes
• Assures quality and timely coding, charging and abstraction of accounts

Hospital Coding Specialist II – Cancer Center, Infusions

• Ensure accurate and appropriate gathering of information into coding classification systems
• Responsible for coding of moderately complex patient classes i.e. ED, observations, same day care, etc.
• Reviews and accurately interprets medical record documentation
• Assigns hospital codes to a variety of patient classes (i.e. ED, OBS, SDC, etc.)
• Assures that quality and timely coding, charging, and abstraction of accounts are completed daily
• Maintains and enhances current levels of coding knowledge

Hospital Coding Specialist II – Emergency Department

• Ensuring accurate and appropriate gathering of information into the coding classification systems
• Coding of moderately complex patient classes
• Obtaining accurate and complete documentation in the medical record for coding assignment.

Hospital Coding Specialist II – Observation

• Responsible for maintaining positive and effective employee/labor relations practices
• Develops, coordinates, and maintains policies, programs and training regarding all Human Resources functions
• Assists and advises hospital and management staff on employee and labor relations issues
• Develop and recommend employee relations practices necessary to maintain positive employer/employee working relationships
• Investigates employee issues/problems utilizing sound judgment consistent with organization policies
• Protects the interest of employees and the organization in accordance with policies and procedures

Employee & Labor Relations Consultant – Hybrid Opportunity

Analyst

• Test and maintain health insurance benefit plans in the company's systems, ensuring accuracy and compliance with regulatory requirements.
• Conduct regular audits and reviews of benefit configurations to identify discrepancies, inconsistencies, or errors.
• Resolve configuration errors in a timely manner and document changes.
• Work closely with IT teams to ensure seamless integration of benefit configurations into the company's technology platforms.
• Maintain comprehensive documentation for benefit configuration, ensuring that processes and procedures are well-documented.
• Evaluate and validate all medical billing codes, various coding services and align to accurate benefit coding.
• Perform audits on all clinical documents and prepare coding to provide support to all services.
• Perform research on various coding methods and facilitate all plans to resolve all discrepancies and coordinate with all clinical and non-clinical groups to manage documents according to required guidelines.
• Administer review of professional billing systems and perform research to resolve all coding errors and evaluate all claims work queues.
• Review procedure code master file and evaluate authenticity of all entries and evaluate all through efficient usage of codes.
• Analyze and maintain all code master files for all inappropriate codes and inform staff for same and collaborate with staff to resolve all coding issues and ensure accuracy of same.
• Perform testing of coding and policy changes via reports, claim adjudication and other testing software.
• Manage and resolve all discrepancies in entry of codes and maintain knowledge on all procedural codes and reimbursement plans and prepare reports for all coding guidelines.
• Maintain knowledge and compliance of CMS (Center for Medicare Services) guidelines and coding/billing processes. Ensure compliance with other insurance governance agencies.
• Participate in and support all training in regard to new benefit designs or benefit changes as the result of CMS or other insurance regulations.

Benefits Configuration Analyst

Ecommerce

• Responsible for the day-to-day operations of the Information Technology staff
• Coordination of the team with design, development, testing, implementation and maintenance of new and legacy systems
• Lead staff in assisting customers in identifying systems solutions to meet functional needs, streamline and ensure patient safety and confidentiality

Supervisor, Digital Experience

• Manage, analyze, and resolve credit balances on patient accounts
• Support revenue cycle collaborating with financial services, billing, and clinical departments
• Supervise and mentor a team responsible for credit balance research and resolution
• Monitor credit balances from various revenue sources including inpatient and outpatient settings

Manager, Enterprise Credit Balance

Director

• Leads the organization in implementation of strategic and operational plans and policies which serve to enhance the delivery of value to patients, team members, member hospitals and the community-at-large.
• Oversees all business and operational activities to produce measurable results.
• Recommends, develops and fosters the organization’s values, culture and philosophy.
• Provides appropriate management and supervision of organizational business affairs through development and implementation of processes to ensure achievement of operational and financial goals and objectives.
• Ensures appropriate processes and systems are in place for effective human resource management including employment, development, direction and termination of all employees and contracted staff.
• Ensures effective succession planning is in place and identifies potential resource implications.
• Identifies and assesses the organization’s principal business risks and implements systems to effectively manage and mitigate these risks.
• Trains team members on and enforces compliance with policies and procedures to ensure organizational integrity and adherence to business ethics.
• Builds and maintains mutual trust relationships with key partners.
• Ensures structures and systems are in place for effective recommendation, development and review of existing service line expansion or change.
• Formulates and oversees development of major organizational policy and standards.
• Selects members of the leadership team and ensures ongoing evaluation of their individual and collective performance.
• Communicates with community healthcare, emergency services and governmental leaders to promote coordination of efforts and delivery of services which lead to improved patient outcomes and fiscal responsibility.
• Represents the organization in matters of community, governmental, business and media relations as needed.
• Analyzes problematic situations to develop meaningful solutions always maintaining personal and organizational integrity.
• Maintains a deep working knowledge of community and industry trends, standards, opportunities and challenges to properly position the organization as an emergency medical services leader.

Executive Director – MON EMS

• Partner with departmental leadership to develop, drive and execute HR best practice policies, programs and training in the areas of change management, talent assessment, career development, employee retention, succession planning, workforce planning and employee engagement.
• Formulate partnerships across assigned departments to deliver value added service to management and employees that reflects the business objectives of the organization.
• Attend department meetings to better understand the activities occurring in the business.
• Serve as an advisor to the leadership team by providing insight, coaching and HR related solutions to functional and business leaders in the effective management and development of their employees.
• Serve as a change agent to assist in successful change management of each business/service line.
• Drive talent growth initiatives throughout the organization through talent assessment model and career development.
• Lead workforce planning initiatives through the facilitation of talent planning.
• Manages, communicates, and supports framework.
• Provides data and reporting for current state analysis.
• Reviews gap analysis and determines action plans to close the gaps.
• Implements and monitors action plans.
• Assists with executive sponsorship.
• Partner with leaders to deliver succession and replacement planning programs.
• Maintains up to date knowledge on latest human resource replacement and succession planning issues and best practices.
• Develops, recommends, reviews, and updates replacement and succession planning relates policies and procedures.
• Provides leadership training on replacement and succession planning tools, best practices, and processes.
• Researches and implements replacement and succession planning for critical and key positions.
• Facilitates talent reviews and replacement and succession planning discussions with leadership.
• Facilitates replacement and succession plan development.
• Assists in designing, implementing and managing talent development programs in collaboration with the Center for Education and Organizational Development (CEOD) team.
• Creates and coordinates reports to monitor replacement and succession plans and overall effectiveness.
• Monitors and verifies the integrity of replacement and succession plan data in the Human Resources Information System (HRIS). Reviews and recommends enhancements to the replacement and succession planning processes and set-up in the HRIS.
• Research, develop and partner with leadership to implement employee retention strategies and programs.
• Conduct exit interviews and report trends.
• Conduct employee and management focus groups and analyze trends to assist in meaningful development of dept. improvements.
• Facilitate ideas and strategies to promote a healthy employee engagement.

HR Business Partner

• Supports the design, implementation, and maintenance of software systems to meet organizational needs.
• Assists in system troubleshooting, providing end-user training, and performing basic project coordination.
• Works closely with senior team members to ensure system functionality, deliver user support, and enhance operational efficiency.
• Participates in testing activities to verify and optimize system performance, documenting results and identifying areas for improvement.
• Collaborates with business partners to understand needs, gather requirements, and ensure technical solutions align with business objectives.
• Contributes to a supportive, respectful, and collaborative work culture.
• Provides end-user support and training, delivering classroom, one-on-one, and/or remediation training to support effective use of systems.