WorkWhile

Account Manager

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Maintain customer contracts to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Travel to client locations as needed

Account Manager, Mandarin Speaking

Account Executive

• Manage all aspects of the sales process including prospecting, lead management, qualification, customer evaluation, closing new business, and expansion
• Demonstrate a strong business case for WorkWhile through a consultative and value-driven sales process
• Establish a collaborative business relationship between WorkWhile and key decision makers within target accounts
• Meet and exceed your goals through prospecting, qualifying, managing, and closing new sales opportunities
• Partner with account management, operations, and sales development teams to drive revenue

Account Executive, Mandarin Speaking

Full-stack Engineer

• Own and evolve complex, user-facing product areas end-to-end - from product definition and system design to implementation, launch, and iteration
• Partner closely with product, design, and engineering leadership to shape roadmap decisions and translate ambiguous problems into durable solutions
• Lead high-leverage initiatives that span frontend, backend, and data concerns, setting clear technical direction and guiding execution
• Make thoughtful tradeoffs between user experience, system complexity, and delivery speed in a fast-moving product environment
• Raise the bar on product quality, system correctness, and engineering craft across the stack
• Act as a force multiplier for the team: reviewing designs, mentoring engineers, and unblocking others

Staff Software Engineer, Fullstack

• Collaborate closely with our leadership team and cross-functional partners to build thoughtful, impactful end-to-end product features
• Lead projects from early design through implementation, delivery, and iteration
• Help shape technical systems, internal tools, and engineering practices as the team scales
• Balance speed and quality, making pragmatic decisions while maintaining long-term maintainability
• Support and mentor teammates, contributing to a collaborative and inclusive engineering culture

Senior Software Engineer, Fullstack

Frontend Engineer

• Partner closely with product, design, and engineering leadership to build high-quality user experiences for workers and businesses
• Lead frontend initiatives from early design through implementation, launch, and iteration
• Build and maintain complex user-facing features in React and React Native, with a focus on performance, accessibility, and maintainability
• Help shape frontend architecture, patterns, and best practices as the product and team scale
• Support and mentor teammates, contributing to a collaborative and inclusive engineering culture

Senior Software Engineer, Frontend

Backend Engineer

• Collaborate closely with our leadership team and cross-functional partners to build thoughtful, impactful features that serve both workers and businesses
• Take the lead on key initiatives, guiding projects from design through implementation, delivery and ongoing improvement
• Help shape our technical systems, internal tools, and team culture as we continue to grow
• Balance pragmatism with care - aiming for scalable, maintainable solutions that meet real user needs
• Support and mentor teammates, helping foster a collaborative and inclusive engineering culture

Senior Software Engineer, Backend

• Own and evolve complex backend systems that power core product flows, from architecture and data modelling to reliability and long-term scalability
• Partner closely with engineering leadership, product, and design to shape technical direction and translate ambiguous problems into durable solutions
• Lead high-impact initiatives that span multiple services or teams, setting clear technical direction and unblocking others
• Raise the bar on system design, correctness, and operational excellence across the backend codebase
• Act as a force multiplier for the team: reviewing designs, mentoring engineers, and helping others make strong technical decisions
• Contribute to our engineering culture by modelling thoughtful tradeoffs, clear communication, and ownership at scale

Staff Software Engineer, Backend

Analyst

• Leverage existing and invent new growth tactics to promote shifts to workers
• Collaborate with the data science team to forecast and manage WorkWhile’s future labor needs, understand supply and demand, and help optimize models
• Collaborate closely with marketing to manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets
• Collaborate with product to identify & improve upon worker / marketplace pain points
• Develop the metrics and dashboards to help balance the marketplace and measure success.
• Identify automation opportunities and build processes to help the team scale
• Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls
• Solve day-to-day problems that help our workers and customers succeed

Senior Analyst, Marketplace

Data Scientist

• Develop a thorough understanding of our data
• Build predictive models and optimization algorithms to capture opportunities and solve problems. Common applications include modeling the optimal number of workers to acquire in a given market, dynamic pricing recommendations, and worker-shift recommendation and matching algorithms.
• Collaborate with other members of the Data Science, Economics, and Engineering teams on ways to approach problems, augment code, and share new techniques
• Work with functional team leads (in Product, Operations, Marketing, etc.) to explain your analysis, findings, and recommendations
• Find opportunities for improvement across the business and assist in decision-making across teams