WorkWhile

Product Manager

• Understand the workflows, data, and constraints of users and customers served by the product area
• Lead discovery and scoping conversations with stakeholders
• Own the feedback loop and synthesize patterns into product signal
• Define and prioritize what gets built in collaboration with engineering and product stakeholders
• Make decisions on what to build, configure, defer, or treat as a product gap
• Drive rapid iteration cycles and learn from users
• Influence the broader roadmap through product and engineering collaboration
• Write specs, define success metrics, and manage delivery from kickoff to ship
• Keep GTM, Customer Support, and Operations stakeholders aligned

• Embed with enterprise customers alongside Frontline Engineers, understanding their workflows, their data, their constraints, and where WorkWhile fits (and where it doesn't yet)
• Lead discovery and scoping conversations with customer stakeholders, often without a fully defined brief
• Own the feedback loop from the field: synthesize what you're seeing across customers into patterns, and surface those patterns as product signal
• Define and prioritize what the FDE pod builds — custom integrations, workflow tooling, customer-specific extensions — in collaboration with engineering and the core product team
• Make clear calls on build vs. configure vs. escalate: know when a customer problem is a one-off and when it's a product gap
• Drive rapid prototyping cycles with the FDE team: get something in front of customers fast, learn from it, and iterate
• Partner with core product stakeholders to ensure field learnings influence the roadmap, not just the backlog
• Establish the operating rhythm for the FDE pod: how engagements are scoped, handed off, tracked, and closed
• Keep cross-functional stakeholders (GTM, Customer Support, Operations) aligned on what the pod is doing and why
• Help build the playbook from scratch: this pod will be a reference model for how WorkWhile scales enterprise delivery

Frontline Strategist, Product Manager

Account Executive

• Responsible for strategic new business sales and expansion
• Manage all aspects of the sales process including prospecting, lead management, qualification, customer evaluation, closing new business, and expansion
• Focus on the light industrial, hospitality, and retail verticals
• Demonstrate a strong business case for WorkWhile through a consultative and value-driven sales process
• Establish a collaborative business relationship between WorkWhile and key decision makers within target accounts
• Meet and exceed your goals through prospecting, qualifying, managing, and closing new sales opportunities
• Partner with account management, operations, and sales development teams to drive revenue