WorkWhile

Account Manager, Mandarin Speaking

WorkWhile

full-time

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Maintain customer contracts to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed
  • Travel to client locations as needed

Requirements

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (HubSpot or similar) and Google Suite
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Fluent in speaking Mandarin.
  • Undergraduate degree
Benefits
  • Remote work culture with opportunities for coworking in SF
  • In-person company offsites
  • Medical, dental, & vision coverage
  • Flexible time off
  • 401(k) with employer match
  • WFH stipend to support your home office needs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsales forecastingreport preparationclient-focused solutionsproject management
Soft Skills
communicationpresentationinfluencenegotiationattention to detaillistening