WorkWave

Salesforce Administrator

• Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality.
• Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality across the organization.
• Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards.
• Clean up legacy configuration: Proactively identify, deprecate, and refactor technical debt, redundant fields, outdated automation (Workflow Rules/Process Builders), and unused AppExchange packages to streamline, modernize, and simplify our legacy Salesforce org.
• Partner with leadership on AI initiatives: Collaborate to identify and implement AI-driven opportunities (e.g., Salesforce Einstein, Prompt Builder) that increase operational efficiency and automate routine tasks.
• Drive process automation & partner with the business: Proactively identify opportunities to automate core cross-functional workflows utilizing Salesforce Flow to reduce manual effort.
• Manage the development lifecycle: Oversee sandbox environments and follow a structured release management process for designing, testing, and deploying all system changes.
• Collaborate on requirements: Partner with cross-functional teams to gather business requirements and translate them into scalable, best-practice Salesforce solutions.
• Serve as the first line of support: Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization.
• Empower end-users: Develop and deliver training materials and comprehensive system documentation (configuration details, process flows) to ensure users utilize the system effectively.
• Manage change communication: Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders.

Senior Salesforce Administrator

Marketing Operations

• Serve as the day-to-day administrator for the core marketing tech stack including Pardot, Webflow, and GA4.
• Maintain seamless integrations between Salesforce, Pardot, and ancillary platforms.
• Manage software license allocations, vendor relationships, and renewals.
• Build and maintain end-to-end lead lifecycle workflows from capture to scoring.
• Conduct regular database health audits and manage data privacy compliance operations.
• Configure GA4 data streams and implement AI-powered tools to streamline campaign execution.

Marketing Operations Manager

Project Manager

• Champion the adoption of internal AI and automation tools to streamline project tracking, synthesize meeting data across time zones, and accelerate the creation of project documentation and status reports.
• Travel domestically (up to 25%) to lead critical kick-off meetings, conduct high-stakes steering committee reviews, and foster deep, trust-based relationships with global enterprise clients and distributed teams.
• Establish, maintain, and navigate complex relationships with international stakeholders, delivery teams, and cross-border customers.
• Define or deeply analyze project scopes, impacts, resource allocations, and localized outcomes, ensuring meticulous attention to detail before gaining customer alignment.
• Develop granular project plans, mapping out dependencies and scheduling project activities across multiple time zones.
• Rigorously track the progress of all concurrent workstreams, keeping a sharp eye on deadlines to ensure commitments are met punctually.
• Deliver precise and thoroughly documented project progress updates to delivery teams, sponsors, board members, and clients.
• Proactively identify, track, and resolve emerging risks and localized issues promptly and professionally, escalating where necessary.
• Utilize appropriate project management systems, tools, and methodologies while maintaining flawless, audit-ready project documentation.
• Methodically close projects to enable revenue recognition, ensuring all final details are accounted for and global lessons learned are thoroughly reviewed.

Global Project Manager

• Champion the adoption of internal AI and automation tools
• Travel domestically (up to 25%) for meetings
• Establish and maintain complex relationships with stakeholders
• Define or deeply analyze project scopes and impacts
• Develop granular project plans and track progress
• Deliver precise project progress updates
• Identify and resolve emerging risks and issues
• Maintain flawless, audit-ready project documentation
• Methodically close projects to enable revenue recognition

Payroll

• Manage day-to-day administration of group benefits programs (medical, dental, vision, 401k, life, and disability insurance).
• Serve as the primary point of contact for multi-state leaves of absence, ensuring strict compliance with FMLA, ADA, and evolving state-specific paid family leave and disability legislations.
• Act as the first line of contact for employee inquiries regarding benefit plans, claim escalations, and leave requests, providing empathetic and clear guidance.
• Play a key role in the annual Open Enrollment process, including collaborating on strategy, managing communications, and executing benefit system configuration changes.
• Own the monthly reconciliation of all group benefit invoices, identifying discrepancies, and working with vendors to resolve billing issues.
• Ensure all benefit and leave programs remain compliant with federal and state regulations (ACA, COBRA, ERISA, HIPAA). Assist with required filings and testing (5500s, non-discrimination testing).
• Conduct regular audits of HRIS data, benefit deductions, and leave tracking to ensure 100% accuracy between HR systems and third-party vendors.
• Partner closely with the payroll team to audit payroll cycles prior to finalization. Train on end-to-end payroll processing to serve as the seamless primary backup when needed.
• Contribute to broader HR initiatives, system migrations, total rewards statements, and wellness program implementations.

Total Rewards Specialist – Benefits, Payroll

Account Manager

• Lead strategic Quarterly Business Reviews (QBRs) to align customer goals with product capabilities and drive long-term success
• Educate and consult customers on how our solutions directly impact business performance, efficiency, and growth
• Deliver compelling product demonstrations and tailored solution recommendations, effectively guiding prospects through the sales cycle to close new business
• Consistently meet or exceed monthly recurring revenue targets through strong pipeline management and value-driven selling
• Generate new business opportunities through proactive outreach efforts including cold calling, personalized email campaigns, lead sourcing, and networking
• Build and manage a robust sales pipeline and maintain accurate forecasting and deal tracking within Salesforce CRM

Account Manager – SMB Sales

Data Scientist

• Drive the development of machine learning capabilities (forecasting, recommendation, ranking, optimization, or decision intelligence) powering customer-facing SaaS products.
• Design reliable data and feature pipelines alongside models from discovery through experimentation, validation, deployment, and monitoring.
• Partner with Product Managers and Software Engineers to embed ML directly into product workflows, user experiences, and decision-making tools.
• Move quickly from prototype to production while balancing accuracy, interpretability, latency, maintainability, and business impact.
• Define offline and online evaluation strategies, including model quality, drift, and reliability. Design A/B tests and causal measurement frameworks to prove ML features improve customer outcomes.
• Collaborate with Data teams to ensure models are supported by high-quality features, while building feedback loops so product experiences improve over time.
• Help manage and optimize cloud data infrastructure, ensuring trustworthy insights and proactively managing data health before it impacts users.
• Bring strong judgment around when to use traditional ML, statistical modeling, LLMs, heuristics, or simpler product logic. Make practical trade-offs across model complexity and customer impact.
• Clearly communicate what ML can and cannot solve to influence roadmap decisions, helping identify where machine learning can create true product differentiation.
• Guide and mentor other data scientists, ML engineers, analysts, and cross-functional partners in applied ML best practices.

Applied Data Scientist / Machine Learning Engineer – Decision Intelligence

Customer Success Manager

• Serve as the main point of contact for your accounts, ensuring they are getting the maximum value out of the WorkWave platform while partnering with the Account Manager to gain a 360 view of the customer and assist with upsell opportunities.
• Move beyond reactive support by anticipating client needs, identifying opportunities for expansion, and aligning our solutions with their business goals.
• Become well versed in our solutions. You will be the internal expert for your clients, helping them to understand the features and benefits available to support their business needs.
• Feed your insights back to our Product and Engineering teams. You are on the front lines; your observations about feature usage (or lack thereof) will directly influence our roadmap. Being an advocate who thinks outside the box.
• Manage the nuances and complexities of our customer’s needs, their workforce and the people they provide services to. Providing our customers with data and insights to help them grow and overcome challenges.

Account Executive

• Act as a strategic partner to the world’s largest field service businesses, aligning WorkWave’s powerful end-to-end platform to business outcomes (Core functionalities include CRM, route optimization, integrated payments, and our new AI-powered analytics suite, Wavelytics).
• Lead visionary conversations with executive stakeholders, guiding them toward a future state that supports sustainable growth, operational excellence, and digital transformation.
• Navigate complex, multi-stakeholder enterprise sales cycles with energy, professionalism, and a focus on measurable business results.
• Champion strategic prospecting efforts to identify, engage, and convert top enterprise targets into long-term WorkWave customers.
• Work with Sales Engineers to deliver compelling product demos and tailored solution recommendations that position WorkWave as the clear vertical market leader for field service management.
• Build, manage, and close a robust pipeline of multi-million-dollar SaaS opportunities, consistently meeting or exceeding company goals.
• Be a visible force within WorkWave, collaborating with cross-functional leaders and maintaining high visibility with executive stakeholders across the company.
• Leverage cutting-edge technology and sales tools to efficiently manage your pipeline, craft tailored proposals, and drive deal progression.

Enterprise Account Executive

Manager

• Develop, own, and execute the comprehensive web strategy for all four corporate websites, ensuring complete alignment with business and marketing objectives (e.g., brand, demand generation, customer support).
• Design, implement, and continuously optimize the information architecture and user experience across all sites. You will be the champion for the web customer journey, ensuring intuitive navigation and clear conversion paths that effectively turn visitors into qualified prospects, and that our content is structured and authoritative enough to be surfaced by AI-driven discovery tools.
• Own all web analytics platforms (e.g., Google Analytics). You will rigorously track, interpret, and report on performance KPIs, including emerging visibility metrics across AI answer surfaces, using data to identify bottlenecks, inform A/B testing, and drive strategic prioritization for maximum ROI.
• Serve as a hands-on contributor, directly executing content updates, minor design changes, and strategic initiatives. You will manage a dedicated Web Developer, prioritizing their workload and ensuring high-quality, on-time delivery of technical projects, as well as a Senior SEO Strategist.
• Lead development and maintenance efforts using modern CMS platforms, with proven, extensive experience in Webflow. Champion the adoption of AI-driven workflow tools to improve team velocity and consistency across the portfolio.
• Act as the primary web liaison, partnering closely with Marketing, Content, Sales, and other teams to gather requirements, manage expectations, and launch integrated campaigns across the digital portfolio.

Manager, Web Strategy

Data Analyst

• Own the product vision and strategic roadmap for our external, customer-facing AI/ML models, data products, and analytics features.
• Engage directly with strategic customers and design partners to understand their needs, validate roadmaps, and co-develop new features.
• Define, measure, and communicate product success using metrics that correlate with customer value and SaaS business metrics (e.g., adoption, retention, ARR expansion).
• Partner with UX, Data Science, and Sales Engineering to create impactful data visualizations and product demos that communicate clear value to customers.
• Define clear, testable requirements (epics and user stories) based on customer feedback, market analysis, and strategic priorities.
• Write precise, detailed specifications for complex data processes, transformation logic, and aggregation rules.
• Partner with Product Marketing, Sales, and Customer Success to develop launch plans, sales collateral, and communication plans for new features.
• Use your analytical skills to conduct product-related data analysis, validate data assets, and prove/disprove hypotheses.
• Act as the primary translator between customer requirements and data engineering, using your technical fluency to assess the viability of new ideas.
• Work closely with data scientists to define requirements for AI/ML-driven features, ensuring the underlying data is structured for success.

Senior Salesforce Administrator

Marketing Operations Manager

Global Project Manager

Global Project Manager

Total Rewards Specialist – Benefits, Payroll

Account Manager – SMB Sales

Applied Data Scientist / Machine Learning Engineer – Decision Intelligence

Customer Success Manager

Enterprise Account Executive

Manager, Web Strategy

Product Manager – AI, Data Analytics