WorkWave

Manager

• Develop, own, and execute the comprehensive web strategy for all four corporate websites, ensuring complete alignment with business and marketing objectives (e.g., brand, demand generation, customer support).
• Design, implement, and continuously optimize the information architecture and user experience across all sites. You will be the champion for the web customer journey, ensuring intuitive navigation and clear conversion paths that effectively turn visitors into qualified prospects, and that our content is structured and authoritative enough to be surfaced by AI-driven discovery tools.
• Own all web analytics platforms (e.g., Google Analytics). You will rigorously track, interpret, and report on performance KPIs, including emerging visibility metrics across AI answer surfaces, using data to identify bottlenecks, inform A/B testing, and drive strategic prioritization for maximum ROI.
• Serve as a hands-on contributor, directly executing content updates, minor design changes, and strategic initiatives. You will manage a dedicated Web Developer, prioritizing their workload and ensuring high-quality, on-time delivery of technical projects, as well as a Senior SEO Strategist.
• Lead development and maintenance efforts using modern CMS platforms, with proven, extensive experience in Webflow. Champion the adoption of AI-driven workflow tools to improve team velocity and consistency across the portfolio.
• Act as the primary web liaison, partnering closely with Marketing, Content, Sales, and other teams to gather requirements, manage expectations, and launch integrated campaigns across the digital portfolio.

Manager, Web Strategy

Data Analyst

• Own the product vision and strategic roadmap for our external, customer-facing AI/ML models, data products, and analytics features.
• Engage directly with strategic customers and design partners to understand their needs, validate roadmaps, and co-develop new features.
• Define, measure, and communicate product success using metrics that correlate with customer value and SaaS business metrics (e.g., adoption, retention, ARR expansion).
• Partner with UX, Data Science, and Sales Engineering to create impactful data visualizations and product demos that communicate clear value to customers.
• Define clear, testable requirements (epics and user stories) based on customer feedback, market analysis, and strategic priorities.
• Write precise, detailed specifications for complex data processes, transformation logic, and aggregation rules.
• Partner with Product Marketing, Sales, and Customer Success to develop launch plans, sales collateral, and communication plans for new features.
• Use your analytical skills to conduct product-related data analysis, validate data assets, and prove/disprove hypotheses.
• Act as the primary translator between customer requirements and data engineering, using your technical fluency to assess the viability of new ideas.
• Work closely with data scientists to define requirements for AI/ML-driven features, ensuring the underlying data is structured for success.

Product Manager – AI, Data Analytics

Collections

• Manage the collections process for customer accounts, including proactive outreach on past-due balances and resolution of payment issues
• Monitor aging reports and work to reduce outstanding accounts receivable through timely follow-up and account analysis
• Utilize HighRadius and internal systems to manage collections activity, customer communications, payment tracking, disputes, and account reconciliations
• Partner with Billing, Sales, Customer Success, and Finance teams to resolve customer concerns and billing discrepancies
• Review and reconcile customer accounts, including unapplied payments, credits, disputes, and short payments
• Support bad debt reduction efforts by identifying and escalating high-risk accounts appropriately
• Maintain accurate documentation of customer interactions, payment commitments, and account status updates
• Prepare and distribute aging analysis, collections reporting, bad debt summaries, and account status updates to leadership as needed
• Assist with month-end activities and reporting related to collections and accounts receivable
• Provide professional and customer-focused communication while driving timely payment resolution
• Escalate priority accounts, bankruptcy risks, legal concerns, or collection challenges to leadership appropriately

Collections Specialist

Account Executive

• Learn quickly and build a strong understanding of our platform and its value for small and growing Lawn Care businesses with 10-49 employees
• Lead online demos that excite and inspire stakeholders to envision a future state that drives growth, efficiency, and digital transformation
• Own your territory like a “CEO”. Manage the sales cycle from lead generation to closing with a hunter mentality that balances a consistent cadence of outbound activity and a quick response to inbound MQLs
• Master the sales process - conducting discovery, scoping, and proof of concept to create a seamless experience for prospects
• Leverage best‑in‑class tools like Salesforce, SalesLoft, and 6Sense to manage activity, build accurate forecasts, and a strong predictable pipeline
• Stay focused on results - hitting weekly KPIs (demos booked and held, 3x pipeline) and closing deals every week to exceed quota

Account Executive – SMB Sales

Account Manager

• Proactively engage with assigned enterprise customer accounts to understand business needs and communicate product value.
• Build and maintain relationships with key client stakeholders to ensure long-term partnerships and account health.
• Conduct regular QBRs (Quarterly Business Reviews) and account planning sessions to align on goals and identify growth opportunities.
• Deliver tailored product demonstrations (RealGreen, PestPac) aligned to customer priorities and demo certification standards.
• Manage the full expansion sales cycle: from needs discovery through negotiation and closing, including preparation of sales agreements.
• Upsell and cross-sell additional products and services to drive ARR growth across parent and child accounts.
• Maintain a healthy pipeline of whitespace opportunities; achieve monthly, quarterly, and yearly ARR quotas.
• Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce.
• Collaborate cross-functionally with internal teams (support, product, sales engineering) to address client needs and ensure customer success.
• Follow best practices in sales methodology (MEDDPICC) to consistently improve win rates.

Enterprise Account Manager

• Act as a strategic partner to the world’s largest field service businesses, aligning WorkWave’s powerful end-to-end platform to business outcomes (Core functionalities include CRM, route optimization, integrated payments, and our new AI-powered analytics suite, Wavelytics).
• Lead visionary conversations with executive stakeholders, guiding them toward a future state that supports sustainable growth, operational excellence, and digital transformation.
• Navigate complex, multi-stakeholder enterprise sales cycles with energy, professionalism, and a focus on measurable business results.
• Champion strategic prospecting efforts to identify, engage, and convert top enterprise targets into long-term WorkWave customers.
• Work with Sales Engineers to deliver compelling product demos and tailored solution recommendations that position WorkWave as the clear vertical market leader for field service management.
• Build, manage, and close a robust pipeline of multi-million-dollar SaaS opportunities, consistently meeting or exceeding company goals.
• Be a visible force within WorkWave, collaborating with cross-functional leaders and maintaining high visibility with executive stakeholders across the company.
• Leverage cutting-edge technology and sales tools to efficiently manage your pipeline, craft tailored proposals, and drive deal progression.

Manager, Web Strategy

Product Manager – AI, Data Analytics

Collections Specialist

Collections Specialist

Account Executive – SMB Sales

Enterprise Account Manager

Enterprise Sales Account Executive