WorkWave

Account Executive

• Act as a strategic partner to the world’s largest field service businesses, aligning WorkWave’s powerful end-to-end platform to business outcomes (Core functionalities include CRM, route optimization, integrated payments, and our new AI-powered analytics suite, Wavelytics).
• Lead visionary conversations with executive stakeholders, guiding them toward a future state that supports sustainable growth, operational excellence, and digital transformation.
• Navigate complex, multi-stakeholder enterprise sales cycles with energy, professionalism, and a focus on measurable business results.
• Champion strategic prospecting efforts to identify, engage, and convert top enterprise targets into long-term WorkWave customers.
• Work with Sales Engineers to deliver compelling product demos and tailored solution recommendations that position WorkWave as the clear vertical market leader for field service management.
• Build, manage, and close a robust pipeline of multi-million-dollar SaaS opportunities, consistently meeting or exceeding company goals.
• Be a visible force within WorkWave, collaborating with cross-functional leaders and maintaining high visibility with executive stakeholders across the company.
• Leverage cutting-edge technology and sales tools to efficiently manage your pipeline, craft tailored proposals, and drive deal progression.

Enterprise Account Executive

Product Designer

• Lead design strategy for complex, cross-product initiatives that impact multiple teams and customer segments
• Partner with Product Management, Engineering, and Executive Leadership to define product vision and roadmap priorities
• Champion user-centered design principles and Jobs-to-be-Done methodology across the organization, helping teams understand not just how but why
• Identify and drive opportunities for design innovation, particularly around AI-driven features and data-driven insights
• Serve as a design advocate in strategic planning discussions, ensuring user needs are central to business decisions
• Own end-to-end design for the most complex and ambiguous product initiatives, from discovery through delivery and iteration
• Design at a systems level, considering how solutions scale across products, platforms, and use cases
• Create frameworks, patterns, and principles that enable other designers to work more effectively
• Drive excellence in our design system by contributing high-leverage components, patterns, and documentation
• Set the quality bar for design craft across the organization through exemplary work and thoughtful feedback
• Ensure designs prioritize non-technical users, focusing on simplicity, speed, and trust in everything we build
• Lead discovery research initiatives for high-stakes projects, deeply understanding customer needs, pain points, and workflows
• Partner with Research teams to define research strategies that uncover actionable insights
• Translate complex user research findings into clear design opportunities and recommendations
• Validate design decisions using both qualitative and quantitative methods
• Apply service design methodologies including customer journey mapping and service blueprinting to optimize end-to-end experiences
• Build strong relationships with Product, Engineering, Marketing, Customer Success, and other cross-functional partners
• Present design work and strategic recommendations to executive leadership with clarity and conviction
• Navigate organizational complexity to drive alignment and secure buy-in for design initiatives
• Influence product strategy and roadmap decisions through design thinking and user insights
• Work across team boundaries to solve problems that require coordination across multiple product areas
• Mentor and coach Senior and mid-level designers, helping them grow their skills and advance their careers
• Lead design critiques that elevate team output and foster a culture of continuous improvement
• Model design excellence in both craft execution and collaborative practices
• Share knowledge through documentation, workshops, and presentations that build design capability across the organization
• Help shape hiring and team-building strategies by participating in candidate interviews and assessments
• Contribute to the evolution of design processes, tools, and best practices
• Establish and refine design processes that enable teams to deliver high-quality work efficiently
• Identify opportunities to improve design team productivity and effectiveness
• Contribute to design operations initiatives including workflows, tooling, and collaboration models
• Help define success metrics and measurement frameworks for design initiatives
• Partner with leadership to diagnose and solve process or organizational challenges

Staff Product Designer

Manager

• Develop, own, and execute the comprehensive web strategy for all four corporate websites, ensuring complete alignment with business and marketing objectives (e.g., brand, demand generation, customer support).
• Design, implement, and continuously optimize the information architecture and user experience across all sites. You will be the champion for the web customer journey, ensuring intuitive navigation and clear conversion paths that effectively turn visitors into qualified prospects, and that our content is structured and authoritative enough to be surfaced by AI-driven discovery tools.
• Own all web analytics platforms (e.g., Google Analytics). You will rigorously track, interpret, and report on performance KPIs, including emerging visibility metrics across AI answer surfaces, using data to identify bottlenecks, inform A/B testing, and drive strategic prioritization for maximum ROI.
• Serve as a hands-on contributor, directly executing content updates, minor design changes, and strategic initiatives. You will manage a dedicated Web Developer, prioritizing their workload and ensuring high-quality, on-time delivery of technical projects, as well as a Senior SEO Strategist.
• Lead development and maintenance efforts using modern CMS platforms, with proven, extensive experience in Webflow. Champion the adoption of AI-driven workflow tools to improve team velocity and consistency across the portfolio.
• Act as the primary web liaison, partnering closely with Marketing, Content, Sales, and other teams to gather requirements, manage expectations, and launch integrated campaigns across the digital portfolio.

Manager, Web Strategy

Financial Planning and Analysis

• Serve as the dedicated financial business partner to assigned business unit(s), building strong relationships with senior leaders and operational teams
• Translate complex financial data into clear, actionable insights that support strategic planning and decision-making
• Proactively identify financial risks and opportunities and communicate findings to business and finance leadership
• Partner with cross-functional teams including accounting, operations, sales, and HR to ensure financial alignment
• Lead the annual budgeting and quarterly forecasting processes for supported business units, ensuring accuracy and alignment with company goals
• Develop, maintain, and continuously improve financial models to support scenario analysis, variance analysis, and long-range planning
• Analyze monthly and quarterly financial results, providing meaningful variance commentary versus budget, forecast, and prior year
• Support the monthly close process in partnership with the accounting team
• Prepare and present financial reports, dashboards, and executive-level presentations to communicate performance and trends
• Design and maintain KPI tracking tools and management reporting packages
• Drive process improvements and automation initiatives to enhance reporting efficiency and data integrity
• Lead and support ad hoc financial analysis, business case development, and investment evaluation (ROI, NPV, payback analysis)
• Participate in cross-functional strategic initiatives, M&A due diligence, or special projects as needed

Principal Financial Analyst

Security Engineer

• Cloud Governance & Guardrails: Lead the deployment and optimization of AWS Control Tower, Security Hub, and AWS WAF to establish a secure multi-account strategy.
• Cloud Security Platform Ownership: Own cloud security outcomes across AWS (primary), Azure (secondary), and limited GCP, including secure landing zone standards, guardrails-as-code, detection coverage, and remediation automation.
• Secure-by-Default Engineering: Design and implement reusable, secure-by-default cloud patterns that allow engineering teams to deploy safely without constant security intervention. Establish hardened Terraform modules, reference architectures, and baseline configurations so the secure path becomes the easiest path for teams building in AWS.
• Container Security: Collaborate with the AppSec Architect to secure EKS and ECS environments, focusing on runtime protection, image scanning, and least-privilege orchestration.
• Security Assessment & Roadmap: Perform a comprehensive baseline assessment of the current cloud environment to identify gaps and provide actionable, prioritized recommendations.
• Identity & Access Management: Lead design and enforcement of least-privilege IAM architecture across AWS accounts and workloads.
• Operational Excellence: Develop and maintain secure configuration standards, documentation, and operational procedures that enable engineering teams to consistently deploy and operate cloud services securely.
• Detection & Telemetry Ownership: Partner with security operations to ensure security telemetry from AWS environments is complete, centralized, and actionable (CloudTrail, GuardDuty, VPC Flow logs, etc.).
• Cloud Security & Compliance Alignment: Ensure cloud configurations and controls align with internal security standards and external compliance requirements (ISO 27001, SOC 2, etc.). Partner with Security and GRC teams to implement audit-ready controls, automate evidence collection where possible, and maintain clear documentation of cloud security control coverage.
• Third-Party Integration: Manage secure access and configuration for security vendor tools (vulnerability scanners, assessment platforms, etc.) within the cloud environment.
• Incident Response: Participate in an on-call rotation for one week at a time and serve as primary SME for cloud security incidents (IAM compromise, exposed keys, misconfigurations, etc.).
• Vulnerability & Exposure Management: Build and run the cloud vulnerability management program for AWS and Azure workloads, container images, and base AMIs. Define severity-based SLAs, implement scalable scanning and patch workflows (e.g., AWS Inspector, ECR scanning, hardened base images), and partner with Engineering to reduce exploitable exposure.
• Cloud Security Tooling Ownership: Own onboarding, coverage validation, and tuning of CSPM and MDR integrations across AWS, Azure and GCP. Drive measurable improvement in signal quality, alert fidelity, and remediation workflows through automation and engineering partnerships.
• Secrets, Keys, and Credential Hygiene: Design and enforce secure secrets management patterns (AWS Secrets Manager/Parameter Store/Vault), automated rotation, and least-privilege secret access. Own KMS key strategy and governance (key policies, grants, rotation, separation of duties) and ensure no long-lived credentials in CI/CD.
• CI/CD and Supply Chain Security: Secure the software delivery pipeline end-to-end, including identity federation for CI/CD, policy-as-code enforcement for Terraform and Kubernetes, artifact integrity controls (signing/provenance), and secure dependency/source controls. Ensure security guardrails are automated and developer-friendly.
• Cloud Incident Readiness & Exercises: Build cloud-native incident playbooks (IAM compromise, crypto-mining, data exposure, suspicious network activity) and run periodic tabletop exercises. Ensure forensics readiness through log retention standards, immutable/auditable logging where appropriate, snapshot/containment procedures, and break-glass access controls.
• Multi-Cloud & Hybrid Baselines: Establish minimum viable security baselines for Azure and GCP (identity, logging, storage, network, key management) and ensure telemetry parity into centralized detection. Partner with operation teams to secure hybrid connectivity with data center environments (segmentation, identity boundaries, secure administrative access).
• Security Metrics & Continuous Improvement: Define and report on key cloud security metrics (coverage, misconfiguration trends, MTTR, control adoption, vulnerability SLAs). Use metrics to prioritize work, demonstrate risk reduction, and drive engineering alignment.
• Leadership and Execution: Mentor other engineers and raise baseline security literacy in platform/DevOps teams through patterns, reviews, and internal enablement.

Cloud Security Engineer

Sales Engineer

• Develop and maintain strong relationships with prospects and key customer accounts to support deal closure.
• Serve as the Wavelytics Product & Sales expert, supporting Account Managers by skillfully addressing technical and product-related questions throughout the sales cycle.
• Understand and articulate our competitive advantages of Wavelytics and AI, effectively differentiating our solutions to buyers.
• Speak to data protection and AI best practices and security considerations.
• Collaborate with product, engineering and sales teams to refine messaging around new features and maximize their impact in the market.
• Develop and maintain sales playbooks to align with product enhancements.
• Cultivate customer relationships to drive testimonials and case studies that highlight product success.
• At times this SE will be required to lead a sales pursuit as well at times be required to support sales pursuits

Enterprise Sales Engineer

Brand Manager

• Corporate Communications: Own the day-to-day execution of key corporate communication programs, ensuring alignment with overall business goals and marketing objectives across our vertical pillars.
• Corporate Content Creation: Draft, edit, and manage the production of high-impact corporate content, including press releases, executive talking points, media pitches, and thought leadership articles that consistently adhere to WorkWave's brand voice.
• Media Relations Coordination: Serve as the primary internal contact and operational lead for our external PR agency/consultant. Coordinate content flow, manage timelines, and track deliverables to ensure strategies and KPIs are met.
• Executive Visibility: Manage the full lifecycle of speaking opportunities and corporate/brand awards, from tracking calendars and drafting submissions to coordinating detailed executive prep and internal promotion strategies.
• Online Reputation Management: Systematically monitor and manage all corporate review platforms. Draft and post all corporate-level review responses and manage the internal process for soliciting new reviews.
• Reddit Strategy: Spearhead our Reddit strategy by monitoring community discussions, engaging with relevant threads, and managing brand presence to foster authentic dialogue within core vertical markets.
• Influencer Relations: Lead our influencer relations program to identify, recruit, and manage relationships with industry thought leaders and key voices in the pest control, green, and cleaning/security sectors.
• Internal Communications & Employee Engagement: Develop and execute a proactive internal communications strategy that ensures employees understand WorkWave’s mission, business priorities, and how their work connects to the overall brand promise.
• Content Development: Lead the creation and distribution of engaging internal communications, including bi-weekly employee newsletters, all-hands meeting content, and updates to the internal intranet.
• Communication Governance: Ensure a consistent, clear, and timely flow of information to WorkWave's 700+ employees, fostering a culture of transparency and engagement.
• Brand Governance: Act as a brand steward, ensuring the consistent application of our brand guidelines, messaging, and visual identity across all communication channels and materials, including training cross-functional teams.
• Measurement & Reporting: Track, monitor, and analyze the effectiveness of communication and brand initiatives using established KPIs. Prepare data-driven reports and provide actionable insights to optimize future performance.
• Cross-Functional Collaboration: Partner closely with Marketing, Product, and Sales teams to ensure brand messaging is cohesive and integrated into all campaigns, events, and product launches.

Communications & Brand Strategist

Sales Operations Manager

• Analyze core metrics (pipeline health, bookings, retention/churn, product usage, and ARR trends) to identify risks, opportunities, and performance drivers. Perform detailed cohort, segmentation, and funnel analysis.
• Own the creation and maintenance of executive-level dashboards (Salesforce, Looker/Tableau, or equivalent). Produce weekly business reviews, monthly KPI reports, and materials that support the C-level and Board reporting process.
• Support the bookings forecast process and ensure sales data integrity within the CRM. Maintain and refine predictive models for capacity planning, rep productivity, territory performance, and support quota-setting exercises.
• Partner with Sales Management, Marketing Ops, CS Ops, and Product Ops to unify data sources and workflows (Salesforce, Pendo, Gainsight, Marketo, Snowflake, etc.). Ensure consistent data definitions and reporting standards across functions to support end-to-end funnel attribution.
• Provide data-driven insights to support annual and quarterly GTM initiatives, including quota-setting, territory modeling, and headcount planning.
• Measure the impact of new processes and enablement programs. Track KPI performance, identify GTM process breakdowns, and recommend operational changes to enhance efficiency and productivity.
• Respond quickly to high-urgency requests from the VP of RevOps, CRO, and CFO with clean, accurate deep dives on win rates, product sales performance, ASP, churn drivers, and related strategic topics.

Sales Operations Analyst

Security Operations

• Serve as the primary implementer for the new SIEM solution, configuring data ingestion and tuning the platform for optimal performance
• Own the security observability platform on Grafana (Loki/LogQL, Prometheus/PromQL, Grafana Alerting; OTel for collection), including onboarding sources, parsing, enrichment, and alert routing
• Own the "Content Engineering" lifecycle: Write, test, and tune detection rules and queries (LogQL, PromQL, SPL, KQL, SQL, etc.) to identify malicious activity with low false-positive rates
• Partner with the Engineering team to ensure the new observability platform captures the right security telemetry and logs
• Serve as the primary operator for security monitoring and initial incident triage, participating in the on-call rotation