WorkWave

Product Manager

• Launch Embedded Payroll: Own the end-to-end lifecycle of our new Payroll product. From vendor selection, API integration & integrated UX design, to go-to-market strategy and scaling, you will ensure our customers can pay their teams as seamlessly as they schedule their jobs.
• Master the Fintech Ecosystem: Manage the strategic roadmap for a massive, multi-product infrastructure including:
• Payment Acceptance: Card, ACH, and Check processing.
• Lending & Capital: Capital advances and Consumer Financing.
• Banking & Disbursements: Bill Pay, Cash Flow Banking, and Fleet Cards.
• Managed Services: Overseeing the product requirements for Collections and Dispute Agents.
• Drive AI Integration: Partner with our Engineering and Data teams to leverage AI in automating cash flow forecasting, fraud detection, and optimized collections.
• Strategic Leadership: Align the Fintech roadmap with WorkWave’s broader vision, ensuring every financial tool drives stickiness and growth for our core Pest, Lawn, Janitorial and Security customers.
• Regulatory & Compliance Oversight: Ensure all products meet the rigorous standards of the financial services industry while maintaining a seamless user experience.

Director of Product, Fintech

Administration

• Be the go-to NetSuite expert, with full ownership of administration, optimization, and cross-functional system support.
• Maintain system health: Monitor system performance, troubleshoot issues promptly, and execute patches to ensure optimal functionality.
• Ensure data integrity: Perform regular data audits, manage data migrations, and implement best practices for data hygiene and quality across the organization.
• Manage user access and security: Configure roles, permissions, and access controls to ensure data security and compliance with information security standards.
• Partner with the CFO organization on AI initiatives: collaborate to identify and implement AI-driven opportunities that increase operational efficiency and automate routine tasks.
• Drive process automation: Proactively identify opportunities to automate core financial workflows (Procure-to-Pay, Order-to-Cash, Record-to-Report) to reduce manual effort.
• Support Month-End Close: Partner closely with the Finance team during the month-end close process to troubleshoot errors, resolve data discrepancies, and ensure timely financial reporting.
• Create and maintain complex saved searches, financial reports, and KPI dashboards to support decision-making for Finance, Operations, and Warehouse teams.
• Troubleshoot user-reported issues and resolve system errors for stakeholders across the organization.
• Own the communication of platform changes, new features, and maintenance windows to end-users and stakeholders.

NetSuite Administrator

Sales

• Provide leadership across enterprise new-logo sales and account management teams, driving pipeline growth, ensuring sales process excellence
• Recruit and empower a team of sales reps enabling them to act as strategic partners to the world’s largest field service companies by coaching them to align WorkWave’s solutions with measurable business impact
• Champion a high performance sales culture that grounded in coaching, accountability, recognition, and continuous development, ensuring both individual and team success
• Be responsible for ramping your team, performance management, and leading the team to consistently build and execute a healthy pipeline of Enterprise saas opportunities
• Lead change with clarity and purpose, effectively communicating vision while motivating and inspiring team members
• Demonstrate sound judgment, inspiring confidence and trust with team members, peers, senior leaders, and cross-functional partners

Enterprise Sales Director

Revenue Operations

• Lead the annual go-to-market planning process, including quota and territory design, capacity and headcount modeling, and segmentation across global regions.
• Own the global forecasting cadence, partner with Sales Leaders to drive accuracy, and enforce data governance across the CRM to ensure accurate bookings, revenue, and compensation tracking.
• Develop and maintain dashboards and KPIs for pipeline health, conversion rates, productivity, and attainment. Translate data into actionable insights for Sales Leaders and executives (including QBR reporting).
• Act as the primary operational liaison to Sales Leaders, identifying and implementing process improvements that increase sales efficiency and shorten cycle times.
• Oversee the Salesforce environment and the broader RevTech stack (CRM, CPQ, CLM, BI tools) to ensure scalable, automated, and well-governed sales processes.
• Drive continuous improvement initiatives across the full revenue lifecycle, from Marketing to Sales to Customer Success hand-offs, to build scalable operational infrastructure.
• Lead, mentor, and grow a global Sales Operations team, including Analysts and Specialists, driving a culture of accountability and continuous improvement.

Director, Revenue Operations

Executive Assistant

• Provide administrative support to the CEO, CFO, and CRO, including managing calendars, scheduling meetings, and handling correspondence.
• Works closely with our Chief of Staff on executing our value creation plan, including assisting with board meeting preparation, quarterly planning and weekly executive meetings.
• Organize and coordinate internal and external meetings, including preparing agendas, materials, and minutes, and ensuring follow-up on action items.
• Arrange complex travel domestic and international itineraries, accommodations, and logistics for domestic and international trips.
• Assist with special projects and initiatives, ensuring timely completion and alignment with company goals.
• Serve as a liaison between the executives and other stakeholders including external customers and internal team members, maintaining effective and professional communication.
• Prepare, review, and manage various documents, presentations, and reports as needed, ensuring accuracy and confidentiality.
• Plan and coordinate logistics for the executives for events, meetings, and conferences, both onsite and offsite.
• Track and reconcile expenses for the executives, ensuring adherence to company policies.
• Assist in managing office operations, including supplies, equipment, and vendor relationships, to ensure a well-functioning work environment.