Workman LLP

Administration

• Responsible for the monthly processing of rates installments for a diverse property portfolio’s consisting of commercial, industrial & retail properties.
• Regular and direct communication as well as email & phone correspondence with property managers and councils to ensure timely processing and payment of rates installments.
• Work closely with the rates payable team as well as the Property Management teams to provide a best-in-class service to clients.
• Support the Senior Accounts Payable Administrator, ensuring that all tasks are completed on time, and to internal and client KPIs.
• High volume of processing of rates instalments.
• Shared inbox management.
• Preparing monthly installment payments.
• Speaking directly to councils to discuss individual cases.
• Working closely with other departments.
• Understanding business rates, council tax, and BID Levy's.
• Dealing with internal and external queries.
• CHAPS payments.

Business Rates Administrator

Analyst

• - Administer Client Portfolios within bill validation system.
• - Efficiently manage supplier invoice collection
• - Resolve supplier objections and invoice issues
• - Process Change of Tenancy (COT) requests
• - Maintain up-to-date LOA’s
• - Set up new clients on the internal platform
• - Collaborate with internal teams and clients to complete data gaps
• - Generate weekly, monthly and ad hoc reports
• - Raise and resolve invoice queries with suppliers
• - Support internal AP teams to manage disconnection notices with external suppliers and internal stakeholders

Utilities Bureau Analyst

Engineer

• As an Intelligent Building Engineer, you will join a growing specialist team delivering intelligent building solutions across a diverse portfolio of commercial properties.
• Develop a practical understanding of mechanical and electrical systems in live commercial buildings, learning how to diagnose performance issues, optimise plant operation and support measurable energy reduction.
• Work alongside experienced engineers and property professionals, developing a strong understanding of mechanical systems, BMS, energy performance and real-world building optimisation.
• Support both project delivery and live building performance, helping to improve operational efficiency, reduce energy use and enhance the occupier experience.
• Assist with system integration and site delivery.
• Support building performance monitoring and optimisation.
• Help develop and refine IBOS products and services.
• Assist with proposals and coordinating installations to monitoring live building performance and helping resolve technical issues on site.
• Work closely with clients, contractors, in-house teams and on-site FM providers to ensure buildings operate efficiently and effectively.

Intelligent Building Engineer

Account Manager

• Develop and present integrated marketing and placemaking strategies aligned with client objectives.
• Oversee campaign delivery across multiple channels, ensuring timelines, budgets, and scope are maintained.
• Manage account financials, including forecasting, budgeting, supplier coordination, and cost control.
• Prepare and lead client status meetings, quarterly reviews, and annual performance presentations.
• Evaluate campaign effectiveness and produce insight-led reports that connect activity to KPIs.
• Identify opportunities to expand account scope and drive organic growth across the portfolio

Senior Account Manager – Placemaking B2C

Manager

• Responsible for supporting the provision of facility and property management services to designated properties.
• Work within established FM and Property Management teams, reporting to the Regional Facilities Manager.
• Manage contracted planned/reactive FM service delivery by suppliers and contractors across multiple disciplines.
• Responsible for drafting and managing budgets and expenditure throughout the service charge year.
• Review contracts regularly to ensure value for money, prepare specifications and tender contracts.
• Assist in the preparation and management of Service Charge budgets for all multi-let properties.
• Build and maintain close professional relationships with clients, occupiers, and colleagues.
• Manage Health and Safety compliance by all suppliers and ensure necessary permits and permissions are in place.
• Assist with management of onsite staff including building managers, site receptionists and security guards.
• Carry out regular property inspections of common and tenant areas and instruct any remedial works required.

Assistant Regional Facilities Manager

• Provide administrative support to the Client Partner and property management team.
• Manage Clients property portfolio with a focus on delivering excellent service and maintaining strong occupier relations.
• Coordinate and collate updates for monthly/quarterly reporting, including chasing PM teams, preparing and checking output as well as ensuring reports are delivered on time.
• Ensure the PM teams update trackers at the required intervals and escalate to the Client Partner where appropriate.
• Submit trackers and reports by the deadlines set.
• Review and suggest more efficient ways of working or simplified processes.
• Act as the first point of contact for Occupiers enquiries.
• Work with the FM team and liaise with Contractors to draft framework agreements in compliance with the firm’s procurement policy.
• Coordinate responses for data queries and conduct regular data integrity checks while updating the property management systems.
• Support the PM team on the completion of service charge budgets and reconciliations.
• Review and update Health and Safety Reports to reduce risk.
• Support the PM team to develop and implement emergency response plans.
• Provide support with sustainable property management, including the collection, management, and analysis of utility data.
• Lead smaller projects with the Client team and wider business where required.

Business Rates Administrator

Utilities Bureau Analyst

Intelligent Building Engineer

Senior Account Manager – Placemaking B2C

Assistant Regional Facilities Manager

Property Administrator