Analyst

• Design, build, and optimize web scraping solutions using C# and the .NET Core framework
• Create efficient scripts
• Ensure data accuracy
• Collaborate with the support team to deliver reliable and scalable scraping solutions.

Lead Analyst – Digital Transformation

• Provide support to SAP AMS Team by solving SAP related user requests
• Provide ITIL based user support using Ticket system
• SOx compliancy
• Configuration, development on, and maintenance of our SAP system
• Taking care of application support, change management, enhancements, legal/fiscal changes and new process requirements
• Solve the assigned tickets within SAP AMS specific SLAs
• Cooperation with internal and external resources
• Work with and guide the internal users and consultants in support cases as well as in projects
• Produce and maintain appropriate documentation on specific processes, customizations, enhancements, etc.
• Train (key) users on usage of SAP’s functions.

SAP AMS Analyst

Operations

• Adherence to all the regulatory bodies in Australia
• Achievement of agreed performance targets set by the business
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Delivery of agreed service agreements with internal customers and where applicable external customers
• Determining priorities of work
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Accountability for own performance

Operations Associate

• Lodge new insurance claims for our customers and intermediaries
• Determine coverage through exploratory questioning, policy interpretation and using judgement and analysis to make informed decisions
• Elevate the customer experience through setting clear expectations of the claim process and effectively communicating how the claim will be managed
• Negotiate and obtain collection of customer excess including appropriate education of payment options
• Accountable for financial outcomes impacting claims costs through application of correct policy limits, applicable laws and leveraging preferred suppliers/repair methods
• Respond to and manage customer, supplier and repairer and third-party enquiries on existing claims via customer channel of choice with a focus on cost management and progressing and finalising the claim
• Ensure information provided to the customer is clear, complete and accurate based on sound knowledge and understanding of claim policies, processes and their intent
• Ensure claim review is completed on each claim touch; liaise with suppliers and repairers to ensure timely replacement and/or repair experience for our customers and claim is progressed efficiently, actively contributing to overall reduction of customer life of claim and effective financial management
• Identify opportunities to improve processes and systems and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims function
• Advocate of change and positive ambassador of the benefits and opportunities
• Demonstrate responsibility for own personal development and professional learning goals and actively participate in performance review process in conjunction with direct Leader

Associate – Ops

Manager

• Design and develop responsive website layouts using HTML5, CSS3, the Bootstrap framework, JavaScript, and jQuery.
• Convert wireframes and design mockups into fully functional, high‑quality web pages.
• Use Adobe Photoshop and Illustrator for graphics, icons, and UI assets.
• Ability to design occasional marketing assets like banners and email templates.
• Create wireframes, prototypes, and UI mockups using Adobe Photoshop, Figma, or Adobe XD.
• Ensure all designs follow brand guidelines, accessibility standards, and UI/UX best practices.
• Collaborate with back-end developers to ensure seamless implementation of UI designs.
• Conduct UI usability testing and iterate designs based on user insights and feedback.
• Optimize websites for performance, responsiveness, and cross‑browser compatibility.
• Translate user needs and business goals into intuitive and engaging web experiences.
• Maintain reusable components, style guides, and design systems to ensure consistency.
• Implement responsive layouts using CSS3 media queries to ensure seamless user experiences across desktops, tablets, and mobile devices.
• Adjust UI components and page structures for different screen sizes through effective use of media queries.
• Participate in UX research, user journey creation, and persona analysis to support design decisions.
• Analyze user feedback and market trends to continuously improve website interfaces and interactions.
• Contribute to website architecture discussions and recommend scalable design solutions.

Assistant Manager – Analytics

• Administrative support of a clerical nature to project managers.

Lead Associate – Ops

• Monitor the HealthHelp issue portal daily, serving as the sole owner of the triage queue from intake through resolution or escalation.
• Reproduce and validate reported issues across applications, EDI transactions, integrations, and data to confirm whether a true defect exists.
• Distinguish between application bugs, EDI/integration failures, data discrepancies, and workflow misunderstandings; close non-bug tickets with a clear explanation to the submitter and backlog recurring misunderstanding patterns for escalation to the appropriate training team.
• Convert validated defects into DevOps bugs with full documentation and manage the triage bucket on an ongoing basis.
• Monitor auth reported tables for failed authorization records and action within SLA to prevent gaps in payer claim system visibility.
• Coordinate with the Scrum Master and Product Director to prioritize confirmed bugs and determine Program Increment (PI) placement.
• Route optimization requests to the weekly Change Control Board (CCB) rather than the development queue.
• Escalate client-impacting issues to Client Managers and data-related issues to the data team as appropriate.

Senior Analyst – IT

• To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programs.
• To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organization that will be affected by a programme.
• To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.
• To maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently.

Assistant Manager – Operations

Sales

• Building a sales strategy for UK/Europe region for HI Tech & Professional Services
• Generating leads, assessing opportunities, and creating solutions
• Overseeing the bid process to create winning proposals
• Developing new accounts and opening opportunities using personal contacts
• Leading responses to RFIs, RFPs, RFQs for clients
• Managing ongoing client relationships through steering committee reviews

Senior Vice President – Sales, Hi-Tech & Professional Services

• Managing and reconciling all reinsurance-related transactions during the annual financial closing process
• Ensure compliance with regulatory requirements, accurate reporting, and timely completion of reinsurance schedules and statements
• Compiling, validating, and submitting Schedule S as part of the annual statutory financial reporting process for a reinsurance company
• Prepare reinsurance-related journal entries for year-end closing
• Reconcile reinsurance accounts, including premiums, commissions, recoverables, and payables
• Assist in preparing reinsurance disclosures for statutory financial statements
• Support actuarial and finance teams with reinsurance data for reserve calculations and risk assessments
• Gather and reconcile ceded and assumed reinsurance data from internal systems
• Prepare detailed Schedule S exhibits, including Part 1 through Part 7, in accordance with NAIC statutory requirements
• Ensure proper classification of reinsurance agreements (e.g., proportional, non-proportional, affiliated vs. unaffiliated)
• Verify accuracy of reinsurance balances, premiums, losses, commissions, and recoverables
• Ensure all reinsurance balances agree with supporting documentation and contracts
• Maintain documentation and support for all Schedule S entries for audit and regulatory review
• Coordinate with underwriting, claims, actuarial, and finance teams to obtain accurate data
• Communicate with external reinsurers and brokers for confirmations and clarifications

Consultant – Operations

Client Services Representative

• Conducts administrative intake and scripted clinical intake of calls for clinical review
• Provides quality customer service through interaction with providers, administrative staff and others
• Builds and maintains customer satisfaction with products and services; provides excellent service to internal and external customers
• Collects and enters confidential information ensuring the highest level of confidentiality in all areas
• Maintains high-quality documentation standards when collecting and performing data entry functions
• Provides ongoing telephonic support to providers and office staff related to HealthHelp’s Clinical Review process
• Provides administrative support to the Clinical Review Department if needed
• Participates and understands scope of responsibility pertaining to ongoing Quality Initiative Projects
• Maintains acceptable levels of performance for all Key Performance Indicators, such as Average Talk Time (ATT), Quality, and adherence to schedule
• Participates in the HealthHelp Quality Management Program as required
• Adheres to all HIPAA, state and federal regulations pertaining to the clinical programs
• Adheres to both URAC & NCQA standards in keeping with HealthHelp’s compliance initiatives
• Carries out other projects and responsibilities as assigned

Client Service Representative – Operations

Artificial Intelligence

• Design and deliver AI-enabled reporting and self-service analytics solutions aligned to pharma commercial and medical use cases
• Support implementation of conversational BI capabilities using tools such as Power BI Copilot, Tableau Pulse, and in-house LLM frameworks
• Translate business questions into AI-assisted insight workflows (e.g., variance explanation, trend detection, anomaly identification)
• Build and curate persona-specific self-service datasets for Analysts, Data Scientists, and Advanced Business Users
• Collaborate with BI Architects and Semantic Layer teams to ensure AI readiness of data products (grain, metadata, KPI logic)
• Configure and validate natural language query patterns mapped to governed KPIs and dimensions
• Develop automated KPI narratives and explanations to support faster decision-making
• Partner with business stakeholders to identify high-value AI use cases for reporting and analytics (e.g., field performance insights, payer mix shifts, launch signals)
• Support UX design for AI interactions, including prompt design, guided queries, and explainability views
• Ensure AI outputs are transparent, explainable, auditable, and compliant with governance guidelines
• Contribute to training materials and enablement content for AI-driven and self-service analytics adoption
• Take ownership of assigned deliverables and support program milestones under guidance of Group Managers / Leads

AI & Self-Service Analytics – Lifescience/Pharmaceuticals

• Should be well versed with the Finance & Accounting functional knowledge in PTP/ OTC/RTR.
• Understand the overall flow of the F&A business and should be well versed with the entire cycle of domain.
• Should be able to communicate with the client and internal stakeholder.
• Maturity in handling customers and work in a multi culture/process environment.
• Should have good working knowledge of Transaction Quality systems, tools and technologies, End to end domain knowledge.
• Drive continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance.
• Need to have ability to train and mentor on multiple quality & improvement concepts, areas and projects.
• Daily, Weekly & Monthly reporting.
• Manage and lead a team of Quality resources and managers to drive accuracy and SLA compliance for current processes.
• Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalations.
• Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scores.
• Providing effective feedback to all processers.
• Working on Bottom performers to bring them up.
• Drive quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance practices.
• Actively involved in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspective.

Deputy Manager – Transactional Quality, OTC

Procurement

• Assist category managers with category planning and strategy development
• Lead the client’s defined strategic sourcing execution process
• Build cost models and launch RFIs/RFPs
• Evaluate bids and execute negotiation strategies
• Manage supplier relationships
• Create a positive work environment and foster collaboration

Senior Associate, Procurement Services

• Support Investment Bankers in the US on various financial and business research products, primarily:
• Writing Company Profiles / Industry Reports
• Comparable Company Analysis and Comparable Transaction Analysis
• Business Information Services
• Ensuring the completion of the assigned tasks within strict timelines with zero errors
• Work under high pressure and long hours

WNS