Operations Associate

WNS

. Act as a single point of entry for all cases (both emails and calls) in French & English related to: Credit and Underwriting activities, that include customer service support for providing credit line amounts, requests for increase and status.

Posted 4/25/2026full-timeRemote • 🇨🇷 Costa RicaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Act as a single point of entry for all cases (both emails and calls) in French & English related to: Credit and Underwriting activities, that include customer service support for providing credit line amounts, requests for increase and status.
Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities, customer service support for authorizations, billing management, and invoice processing.
Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research.
Conducting effective communication with customers through income/outcome-bound calls and e-mails.
Managing customer inquiries, identifying customer needs, proposing solutions and alternative activities.
Collaborating with other departments and teams to provide the best and fastest customer support
Receiving, updating and/or logging all requests.
Routing cases to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution.
Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual.

Requirements

What you’ll need

Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation
Outstanding communication skills, both written and verbal
Demonstrated ability to handle multiple tasks
Excellent time management skills
Computer skills, including typing
English B2 and French B2

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account WNS Website LinkedIn All Job Openings 10,000+ employees Founded 1996 🤝 B2B 🏢 Enterprise ☁️ SaaS B2B
Enterprise
SaaS WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation. Operations Associate 🔥 0 minutes ago 🇨🇷 Costa Rica – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ⚙️ Operations 🚫👨‍🎓 No degree required 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as a single point of entry for all cases (both emails and calls) in French & English related to: Credit and Underwriting activities, that include customer service support for providing credit line amounts, requests for increase and status.
Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities, customer service support for authorizations, billing management, and invoice processing.
Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research.
Conducting effective communication with customers through income/outcome-bound calls and e-mails.
Managing customer inquiries, identifying customer needs, proposing solutions and alternative activities.
Collaborating with other departments and teams to provide the best and fastest customer support
Receiving, updating and/or logging all requests.
Routing cases to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution.
Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual. 🎯 Requirements
Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation
Outstanding communication skills, both written and verbal
Demonstrated ability to handle multiple tasks
Excellent time management skills
Computer skills, including typing
English B2 and French B2 Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Consultant, Ad Operations 🕒 April 15 TransUnion 10,000+ employees 💸 Finance 🔐 Security 👥 B2C Website LinkedIn All Job Openings Consultant, Ad Operations optimizing advertising and measurement workflows for TransUnion. Driving operational excellence and ensuring seamless integrations for advertising clients. 🇨🇷 Costa Rica – Remote 💰 Post-IPO Debt on 2018-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Operations Specialist 🕒 April 15 Adaptive Teams 1 - 10 🎯 Recruiter 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Operations Specialist role focused on maintaining operational flow for a fast-growing digital business. Seeking organized, proactive, and adaptable individual to manage day-to-day functions. 🇨🇷 Costa Rica – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Supervisor, Ad Operations 🕒 April 14 TransUnion 10,000+ employees 💸 Finance 🔐 Security 👥 B2C Website LinkedIn All Job Openings Supervisor, Ad Operations leading team in delivering operational excellence across TransUnion’s platforms. Collaborating with Product and Engineering to support ad workflows and integrations. 🇨🇷 Costa Rica – Remote 💰 Post-IPO Debt on 2018-04 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Partner Operations Manager 🕒 March 26 SingleStore 201 - 500 ☁️ SaaS 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Partner Operations Manager at SingleStore optimizing operations for channel and indirect revenue business. Collaborate with multiple teams to enhance performance in a fast-growing software company. 🇨🇷 Costa Rica – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations Partner Operations Manager 🕒 March 26 SingleStore 201 - 500 ☁️ SaaS 🏢 Enterprise 🤖 Artificial Intelligence Website LinkedIn All Job Openings Partner Operations Manager managing operational support and partner programs for SingleStore's revenue business. Collaborating with sales, finance, and legal teams for optimization and execution. 🇨🇷 Costa Rica – Remote 💰 $30M Series F on 2022-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚙️ Operations View More Operations Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer servicecash applicationaccount receivablesinvoice processingdispute resolutionbilling managementcredit line managementmanual cash applicationpayment application guidancecase routing

Soft Skills

communication skillstime managementmultitaskingproblem-solvingcollaborationcustomer needs identificationsolution proposaleffective communicationcustomer inquiry managementescalation management