WNS

SAP AMS Analyst

WNS

full-time

Posted on:

Location Type: Remote

Location: South Africa

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Tech Stack

ERP

About the role

  • Provide support to SAP AMS Team by solving SAP related user requests
  • Provide ITIL based user support using Ticket system
  • SOx compliancy
  • Configuration, development on, and maintenance of our SAP system
  • Taking care of application support, change management, enhancements, legal/fiscal changes and new process requirements
  • Solve the assigned tickets within SAP AMS specific SLAs
  • Cooperation with internal and external resources
  • Work with and guide the internal users and consultants in support cases as well as in projects
  • Produce and maintain appropriate documentation on specific processes, customizations, enhancements, etc.
  • Train (key) users on usage of SAP’s functions.

Requirements

  • Business or Computer Science degree at University level or equivalent
  • Deep knowledge of SAP module N/N and ITIL based user support
  • Several years experiences in supporting SAP applications
  • Able to analyze business process requirements and specify / propose solutions
  • Experience in international projects
  • Team player, flexible.
  • Worked in an international SAP AMS environment compliant to SOX
  • Experience with ITIL processes and ticket based working
  • Worked with business user and understand business terms and conditions
  • Has a manufacturing background with complex multiple ERP system support function.
Benefits
  • Role clarity
  • Coaching and mentoring
  • Professional development
  • Structured career path
  • Employee experience at the core
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAPITILchange managementapplication supportbusiness process analysisticket systemdocumentationuser trainingERP systemsSOx compliance
Soft Skills
team playerflexibilitycommunicationcooperationproblem-solvinganalytical skillsguidancesupportadaptabilityuser engagement
Certifications
University degree in Business or Computer Science