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WNS

Senior Associate – Operations

WNS

. Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints.

Posted 5/7/2026part-timeRemote • 🇿🇦 South AfricaSeniorWebsite

About the role

Key responsibilities & impact
  • Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints.
  • Agents are also responding to complaints from the social media platform.

Requirements

What you’ll need
  • Grade 12/Matric

Benefits

Comp & perks
  • Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
  • Coaching and mentoring
  • Professional development
  • Structured career path

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
customer servicecommunicationproblem-solvinginterpersonal skillscomplaint resolution
Certifications
Grade 12Matric