WillHire

Customer Success Manager

• Establishing a trusted advisor relationship across the customers organization
• Monitoring and facilitating the customer’s adoption of our solution features
• Stay on top of any major changes within their customer’s organization
• Developing success plans/customer journey for customers
• Acting as a liaison between product management and the customer
• Maintain revenue stream from each customer’s subscription
• Managing renewals from end-to-end, including negotiating contracts
• Identifying upsell/add-on opportunities and collaborating with Account Executives

IT Support

• Create and present customer-specific AI roadmaps based on deep-dive discovery and ideation workshops
• Support the rollout of Workday’s new consumption model for innovation
• Lead Agent Test Drives leveraging sample sales data
• Collaborate with Solution Architects to build bespoke Workday Demo Platform POCs
• Deliver custom, hands-on engagements
• Contribute to continuous improvement initiatives for the team
• Act as a feedback loop to Product & Technology
• Collaborate across functional groups to cultivate long-term relationships with key Workday customers
• Demonstrate the progressive value of our solutions to C-level executives
• Champion the development of scalable Workday AI consumption best practices

Forward Deployed Enterprise Architect

Events

• Drive the strategic alignment, planning, and execution of our third-party event programs.
• Lead the team in driving lead generation and elevate brand awareness through key industry and persona third-party conferences.
• Manage budgets and coordinate all logistics.

Director of Trade Shows – Third Party Events

Product Manager

• Lead the formation of entirely new solutions to complex market problems, championing strategic initiatives from inception to deployment, and ensuring they realize tangible business-level results.
• Operate in an AI first mindset, proving tangible AI value on high-volume use cases, capitalizing on cost replacement opportunities and world class end user experiences.
• Propose and shape product investment strategy, providing robust market research and trend analysis that compels Executive Leadership to shift corporate investment priorities and resource allocation.
• Translate Workday’s OKRs into actionable product roadmaps, evangelizing the product strategy across cross-functional business, engineering, and Go-To-Market teams.
• Lead through influence in a highly matrixed organization, building alignment—not just consensus—across diverse stakeholders (engineering, design, sales, marketing) to turn friction into focus.
• Own the financial imperative and product adoption, designing consumption strategies that ensure customers adopt the application at scale to achieve market-leading outcomes.
• Act as the voice of the market, identifying new business opportunities and monetization models grounded in data-backed insight. You will anticipate how advances in agentic AI and automation will shift workforce behavior and reshape software development, ensuring our strategy gets ahead of these massive functional shifts.

Senior Principal, Product Management, Travel

Consultant

• The delivery of relevant technical product presentations, demonstrations, workshops, and seminars.
• Creates detailed design and implementation specifications for complex products/applications/solutions
• To assist in the closure of sales opportunities by demonstrating a complete understanding of and resolving questions regarding our solution, services, and training.
• To contribute to the qualification of prospects, proposed demonstration criteria, proof of concept system builds and sales cycle closure plans.
• Supporting all sales, marketing, technical and channel objectives.
• To assist sales in the response to RFIs
• Participate in discovery sessions alongside sales to ask qualifying questions and understand pain points, current business processes, and ideal future state
• Uses in-depth ERP-product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations
• Ability to travel 50%

Solution Consultant – Healthcare

• Interface with customers, positioning the value of Workforce Management
• Analyze competitive intelligence to help better position Workday in the market
• Participate in customer events, marketing events, and analyst relations engagements
• Collaborate with Workday’s business Product Owners, customers, partners, development teams
• Define the product vision, strategy and roadmap
• Curate customer adoption campaigns to help customers realize the value of their Workforce Management investment
• Engage with customer executive leaders
• Guide the product teams towards high value OKRs
• Support education and adoption of platform features by internal development teams
• Communicate and evangelize the product area among the Workday community

Outbound Product Manager, Senior/Principal – Workforce Management

Account Executive

• Develop strategy for prioritizing, targeting, and closing key opportunities in assigned territory.
• Perform account planning for assigned accounts, coordinating with pre-sales and other resources to ensure strategic alignment.
• Initiate and support sales of Workday solutions within Medium Enterprise prospects and shares Workday value propositions.
• Maintain accurate and timely customer/prospect, pipeline, and service forecast data.

Medium Enterprise Account Executive

• Be responsible for developing and maintaining relationships with existing customers with a focus on upselling via deal management
• Perform account planning for assigned accounts, coordinating with pre-sales and other resources to ensure strategic alignment
• Drive strategic add-on and renewal business of Workday solutions within Medium Enterprise customers
• Coordinate cross functionally with Workday’s internal teams (pre-sales, digital, value & bid-management, marketing, technical and sales support)

Account Executive – Customer Base

• Develop and maintain relationships with existing customers with a focus on upselling via deal management
• Perform account planning for assigned accounts, coordinating with pre-sales and other resources to ensure strategic alignment
• Drive strategic add-on and renewal business of Workday solutions within Large Enterprise customers
• Coordinate cross functionally with Workday’s internal teams (pre-sales, digital, value & bid-management, marketing, technical and sales support)

Large Enterprise Account Executive

Account Executive – Large Enterprise

• Develop strategy for prioritizing, targeting, and closing key opportunities in assigned territory
• Perform account planning for assigned accounts, coordinating with pre-sales and other resources to ensure strategic alignment
• Initiate and support sales of Workday solutions within Medium Enterprise prospects and shares Workday value propositions
• Maintain accurate and timely customer/prospect, pipeline, and service forecast data

• Serve as a strategic partner to customers, guiding them through the organizational change
• Design and own structured success plans for your portfolio
• Lead proactive, planned customer engagements
• Use production usage data, health indicators, and customer feedback to assess adoption
• Collaborate cross-functionally to create cohesive customer engagement motions
• Act as a trusted advisor and AI subject matter expert to senior stakeholders
• Identify, nurture, and operationalize customer advocacy opportunities
• Contribute to continuous improvement of Customer Success framework

Senior Specialized Customer Success Manager, Talent AI

Strategy

• Generate innovative and engaging topic ideas aligned with thought leadership themes, research, and campaigns.
• Strategically contribute to the overall content strategy, ensuring alignment with broader marketing and communications goals.
• Oversee the end-to-end content creation process, from ideation to production.
• Identify, recruit, and manage authors for various content formats.
• Collaborate with the production team to ensure timely delivery of content.
• Manage editing and publication cadence.

Senior Editorial Strategy Manager

Account Executive – Medium Enterprise

Account Manager

• Lead our most strategic partner relationships in Workday Wellness.
• Establish trust, develop joint go-to-market plans and execute against those plans to make our partners successful.
• Communicate at all levels at our partners, and be a strong advocate and champion for our Wellness partners within Workday.
• Take ownership and accountability, move with speed and deliver results on behalf of the partner.