Senior Associate, Deal Operations Manager – Renewals

WillHire

Deal Ops Manager responsible for operational support and renewal transactions for a leading AI platform. Collaborating with Sales and Customer Success to ensure process accuracy and efficiency.

Posted 5/29/2026full-timePleasanton • California, Illinois • 🇺🇸 United StatesSenior💰 $85,900 - $128,900 per yearWebsite

About the role

Key responsibilities & impact

Responsible for end-to-end operational support of renewal transactions across assigned regions/segments.
Partners closely with Sales, Customer Success, Finance, and Legal to structure, price, and process renewals accurately and on time.
Supports renewal deal structuring (co-terms, multi-year) within guidelines, primarily involving quote validation in Salesforce/CPQ and document generation via CLM.
Ensures Policy and Data Quality by applying discount guardrails and maintaining system integrity (Salesforce, CPQ, CLM) for revenue recognition.
Drives Operational Excellence by monitoring performance, proposing process improvements, and maintaining playbooks and system feedback.

Requirements

What you’ll need

2+ years of experience in Deal Desk, Deal Operations, Sales Operations, or similar commercial operations role; direct renewal support experience strongly preferred.
Hands-on experience with Salesforce CRM, including opportunity management, quoting, and reporting.
Experience with CPQ (configuring products, pricing, discounts, and approvals) and CLM (contract templates, order forms, and amendments).
Strong understanding of SaaS commercial constructs (ACV/TCV, term changes, co-terming, ramps, multi-year deals, one-time vs. recurring fees).
High attention to detail and accuracy in quotes, contracts, and system data.
Strong analytical and problem-solving skills; comfortable working with complex deal structures and multiple systems.
Excellent written and verbal communication skills, with experience supporting Sales or Customer Success teams.

Benefits

Comp & perks

Workday Bonus Plan
Role-specific commission/bonus
Annual refresh stock grants
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SalesforceCPQCLMdeal structuringquote validationdata qualityrevenue recognitionopportunity managementreportingcontract templates

Soft Skills

attention to detailanalytical skillsproblem-solving skillswritten communicationverbal communication