Whisker

Ecommerce

• Drive the performance and growth of DTC websites across the UK, France, Germany, and EU-English markets
• Oversee revenue, profitability, localization, and product launches while collaborating cross-functionally
• Own and deliver on DTC revenue goals for each European site
• Collaborate closely with the EMEA Retail Sales Manager to align channel strategies
• Improve performance KPIs across international sites: revenue, AOV, order rate, conversion rate
• Partner with marketing to plan and execute localized campaigns, promotions, and A/B tests
• Lead the launch of new products across international sites
• Collaborate on product assortment and merchandising strategy
• Analyze site performance via Magento, GA4, and Optimizely to identify improvements
• Lead quarterly business reviews with marketing and cross-functional teams

European eCommerce Manager

Support Engineer

• Provide phone and email support to Ting customers, ensuring timely and professional assistance.
• Create, maintain and follow clear, concise, and accurate documentation for internal and external use.
• Troubleshoot and resolve issues down to the root cause.
• Act as a liaison between multiple operational departments to ensure smooth service delivery for customers and partners.
• Identify, report, and document technical issues.
• Effectively manage and prioritize tasks in a fast-paced environment while meeting deadlines.
• Support the Engineering team by testing software and hardware, contributing to product improvements.
• Perform other duties as required to support business objectives.

Technical Support Specialist

Backend Engineer

• Own and lead development of the production data science dashboards used by the FST to mitigate fire hazards
• Collaborate with data science, product, and fire safety leadership to conceptualize and deliver improvements to the web application
• Build responsive, interactive UIs using component-based frameworks, following modern JavaScript best practices
• Develop and optimize scalable backend services using Python and Flask
• Participate in software design, production-readiness, and code reviews

Senior Web App Developer, Python, JavaScript

Security Engineer

• Develop, implement, and maintain global compliance policies and procedures aligned with both U.S. and EU regulations.
• Monitor and assess compliance with internal security controls, industry standards, and international regulatory requirements.
• Conduct risk assessments and compliance audits, identifying gaps and recommending remediation plans across multiple jurisdictions.
• Collaborate with cross-functional teams—including IT, Security, Legal, and regional compliance leads—to support global security governance, risk, and compliance (GRC) initiatives.
• Support third-party audits (SOC 2, FedRAMP, ISO 27001, PCI-DSS, HIPAA, GDPR, NIS2, and other EU-specific frameworks), preparing evidence and managing auditor communications.
• Maintain compliance documentation in multiple languages (English, Italian, Spanish, French) and track controls, exceptions, and remediation actions.
• Stay current with evolving global compliance regulations (e.g., EU Cybersecurity Act, Data Governance Act, Digital Operational Resilience Act) and recommend updates to policies and controls.
• Assist in vendor and supply chain risk management, ensuring third-party compliance with regional standards (GDPR, NIS2).
• Conduct multilingual security and compliance awareness training across global teams.
• Support the vulnerability management program, including remediation tracking and reporting of findings across all regions.

Senior Security Compliance Engineer

Full-stack Engineer

• Full lifecycle development activities across the organization to support the following: Core API and Database Development to support IoT Fleet Management and Business Operations
• Development of user interfaces and dashboards for internal and partner use
• Working with business partners on API interfaces and data feeds for consuming and sharing data
• Supporting activities may include: Data Engineering in support of data science team

Senior Software Engineer

QA Engineer

• Lead Quality Assurance team, improving and establishing quality assurance processes and tooling.
• Mentor and manage quality assurance team members.
• Perform regular performance reviews and 1 on 1s.
• Fulfill a functional lead role in quality assurance testing of complex web portals and APIs.
• Collaborate with scrum team and product to define and document test cases.
• Implement and execute automated test suites for web portals and APIs using frameworks and such as Cypress, Playwright, Postman, and others.
• Utilize Jira and participate in daily scrum team “standups” to communicate and manage testing stories and testing activities.
• Utilize test case documentation tools such as TestRail to document test suites as well as the results of running those test suites.
• Thorough functional and cross browser testing of web portals.

Quality Assurance Manager

Content Marketing Manager

• Lead all content creation across social media, email, web, and other channels
• Oversee Facebook, Instagram, and LinkedIn accounts including planning, scheduling, and performance tracking
• Create and edit copy for posts and design corresponding graphics
• Manage comments, messages, and community engagement
• Lead creative projects from concept to execution and produce design assets when needed
• Serve as primary liaison with design team, maintain design tracker, and hold regular check-ins
• Own the marketing content calendar from ideation through delivery and ensure deadlines are met
• Oversee monthly and quarterly newsletters, design email templates, and assist with testing prior to send
• Manage creative assets for partner campaigns, event marketing, and paid campaign creatives
• Support photo/video shoot planning, influencer campaigns, and other timely brand initiatives

Business Operations

• Reporting to the Director of Product Operations; act as a force multiplier for the team—owning the details, driving cross-functional execution, and translating business needs into clear, actionable work for Engineering
• External partner operations: serve as an operational point for external partner integrations with our products; manage requirements, SLAs, data exchanges/reporting, issue triage, and release readiness; capture decisions and ensure follow‑through
• Cross‑functional collaboration: partner with Product, Engineering, Programs/Operations, Marketing, Customer Care, Fire Safety, and Finance to drive outcomes across shared projects
• Backlog prioritization & delivery tracking: facilitate backlog grooming and sprint planning; track milestones, dependencies and blockers; triage requests, align stakeholders on priorities, and translate needs into Jira epics/stories
• Launch readiness: plan and coordinate UAT/QA, manage document release notes/runbooks, and ensure operational readiness for launches across teams and partners
• Process mapping, SOPs & documentation: map current/future‑state workflows, write/update SOPs, maintain Confluence pages/decision logs/project artifacts, and identify automation/streamlining opportunities
• Analysis & reporting: query and reconcile data, validate assumptions, measure impact, and create lightweight dashboards/reports for internal and external stakeholders
• Partner-facing and internal-facing responsibilities; collaborate closely with Product, Engineering, Programs/Operations, Marketing, and external partners to scope problems and craft solutions