Whisker

Product Manager

• Be the in-house expert on consumers' needs - what prompted them to request or buy the product, how they use it, and what new problems it can solve for them.
• Run discovery, build durable feedback loops, and translate insight into the product roadmap.
• Evolve the tools used by our Fire Safety Team to increase FST effectiveness and throughput resolving customer’s fire hazards.
• Elevate the existing web and mobile experiences and support new flows and customer experiences.
• Set the North Star direction for the Ting Sensor and Services and the strategy to realize the vision in concert with company leadership.
• Define and ship the roadmap to make progress towards the vision.
• Partner with design, engineering, marketing and operations to shape the scope of each release.
• Measure consumer and business impact of product changes after they’re made.
• Lead product development in support of new distribution channels in concert with Marketing and Sales.
• Partner with marketing on positioning, messaging, pricing and packaging. Ensure a smooth experience regardless of acquisition channel.
• Elevate the internal roadmapping, prioritization, and release-planning practices for this product line.
• Use modern AI tools fluently across research, prototyping, writing, and analysis — at the pace PMs are now expected to work.

Senior Product Manager, Consumer Products

Platform Engineer

• Drive architectural improvements to our internal ML training frameworks, including modularization and experiment tracking
• Adapt and optimize existing fire hazard detection algorithms for new electrical environments and grid configurations
• Build and maintain scalable data pipelines that process high-frequency sensor data and feed downstream systems
• Develop dashboards and automated tooling to monitor models, identify drift, and own processes to ensure models continue to meet their performance expectations
• Maintain a deep understanding of our stack, and collaborate across data science, product, and fire safety leadership to conceptualize and deliver improvements

Senior ML Platform Engineer

• Act as the product lead for Ting Data Products — owning strategy, roadmap, customer relationships, GTM influence, and data products
• Set the North Star direction for Ting Data Products and the strategy to realize the vision in concert with company leadership
• Be the in-house expert on grid data needs — what grid teams use today and what they would use if they could get it
• Run discovery, build durable feedback loops, and translate insight into the product roadmap
• Define a focused set of data products — APIs, files, dashboards, alerts — built on common foundations that serve many customers
• Define and ship the roadmap to make progress towards the vision
• Partner with design and engineering to shape the scope of each release and ensure a high-quality customer experience
• Measure customer and business impact after each release
• Shape positioning, messaging, pricing and packaging, sales enablement, and launch plans
• Build the roadmapping, prioritization, and release-planning practices this product line needs as it scales
• Use modern AI tools fluently across research, prototyping, writing, and analysis

Senior Product Manager, Ting Data Products

Compliance

• Review and track monthly vendor review activities, confirming kickoff and following up with owners on overdue or incomplete items
• Validate that vendor records in Vanta are complete, including business purpose, data classification, security certifications, and contract status
• Coordinate user access reviews: gather reviewer input, confirm assignments and due dates, and escalate blockers
• Input access review results into Vanta and create follow-up Jira tickets for remediation items such as removing former users or correcting role assignments
• Track and update open risk items with current status, owner, and expected resolution date
• Collect and organize evidence for completed vendor and access review activities
• Deliver a monthly closeout summary covering completed reviews, outstanding items, risks identified, and recommended escalations
• Flag issues to the security/compliance owner that require internal approval or leadership action

Compliance Operations Coordinator – Contract

Support Engineer

• Provide phone and email support to customers
• Create and maintain clear, accurate documentation
• Troubleshoot and resolve issues down to the root cause
• Act as a liaison between operational departments
• Identify, report, and document technical issues
• Manage and prioritize tasks in a fast-paced environment
• Support the Engineering team by testing software and hardware

Technical Support Specialist

Growth Marketing

• Designs, builds, and scales compounding growth loops that turn user behavior into new user acquisition
• Identifies where product usage, content, and brand interactions naturally create distribution
• Improves loop efficiency (conversion, share rate, velocity, amplification)
• Expands loops beyond marketing into product and customer experience surfaces
• Establishes organic as a measurable, accountable growth channel on par with paid
• Defines KPIs (loop coefficient, organic conversion, compounding traffic, revenue contribution)
• Builds attribution models across fragmented and multi-touch organic journeys
• Creates a continuous experimentation system to drive optimization and scale
• Owns how Whisker is discovered across search, social, PR, influencer, and AI-driven surfaces
• Evolves SEO into a broader discovery system (including LLM / AI visibility, answer engines, and emerging platforms)
• Ensures every surface contributes to loop creation, amplification, or conversion
• Builds the automation and systems layer that powers organic growth at scale
• Identifies manual workflows and replaces them with scalable, programmatic solutions
• Develops or orchestrates tools, agents, and pipelines that accelerate: Content creation, Insight generation and Distribution and amplification
• Partners with Engineering and Data to create new growth capabilities (e.g., real-time insight loops, automated content systems, adaptive messaging engines)
• Identifies and operationalizes the most powerful customer insights, behaviors, and “fanaticism signals”
• Turns these signals into repeatable growth mechanisms
• Builds systems that continuously surface and act on emerging opportunities
• Partners with Product to increase shareability, visibility, and organic reach by design
• Embeds growth loops and organic thinking across Marketing, Product, and Customer Experience
• Ensures major initiatives are designed with distribution and amplification in mind
• Acts as the connective layer between brand, content, product, and performance
• Will perform additional responsibilities when required

Director of Organic Growth

Accountant

• Manage the revenue recognition process and all related tasks, from contract review to customer billing to revenue deferrals and recognition as part of the monthly close process
• Ensure compliance with ASC 606 revenue recognition standards
• Prepare journal entries and perform account reconciliations
• Assist with sales tax process, including collaboration with Operations team
• Prepare revenue reports, metrics, analyses and other ad-hoc duties within the Finance team as needed
• Liaise between other members of the Finance group as well as key members of the operations team to ensure seamless operations
• Support team efforts to continuously improve and gain operation efficiencies by creating and maintaining documentation for internal training, workflow processes, and communication/troubleshooting