Whisker

Business Operations

• Reporting to the Director of Product Operations; act as a force multiplier for the team—owning the details, driving cross-functional execution, and translating business needs into clear, actionable work for Engineering
• External partner operations: serve as an operational point for external partner integrations with our products; manage requirements, SLAs, data exchanges/reporting, issue triage, and release readiness; capture decisions and ensure follow‑through
• Cross‑functional collaboration: partner with Product, Engineering, Programs/Operations, Marketing, Customer Care, Fire Safety, and Finance to drive outcomes across shared projects
• Backlog prioritization & delivery tracking: facilitate backlog grooming and sprint planning; track milestones, dependencies and blockers; triage requests, align stakeholders on priorities, and translate needs into Jira epics/stories
• Launch readiness: plan and coordinate UAT/QA, manage document release notes/runbooks, and ensure operational readiness for launches across teams and partners
• Process mapping, SOPs & documentation: map current/future‑state workflows, write/update SOPs, maintain Confluence pages/decision logs/project artifacts, and identify automation/streamlining opportunities
• Analysis & reporting: query and reconcile data, validate assumptions, measure impact, and create lightweight dashboards/reports for internal and external stakeholders
• Partner-facing and internal-facing responsibilities; collaborate closely with Product, Engineering, Programs/Operations, Marketing, and external partners to scope problems and craft solutions

Business Operations Analyst – Product Operations