Whisker

Support Engineer

• Provide phone and email support to customers
• Create and maintain clear, accurate documentation
• Troubleshoot and resolve issues down to the root cause
• Act as a liaison between operational departments
• Identify, report, and document technical issues
• Manage and prioritize tasks in a fast-paced environment
• Support the Engineering team by testing software and hardware

Technical Support Specialist

Growth Marketing

• Designs, builds, and scales compounding growth loops that turn user behavior into new user acquisition
• Identifies where product usage, content, and brand interactions naturally create distribution
• Improves loop efficiency (conversion, share rate, velocity, amplification)
• Expands loops beyond marketing into product and customer experience surfaces
• Establishes organic as a measurable, accountable growth channel on par with paid
• Defines KPIs (loop coefficient, organic conversion, compounding traffic, revenue contribution)
• Builds attribution models across fragmented and multi-touch organic journeys
• Creates a continuous experimentation system to drive optimization and scale
• Owns how Whisker is discovered across search, social, PR, influencer, and AI-driven surfaces
• Evolves SEO into a broader discovery system (including LLM / AI visibility, answer engines, and emerging platforms)
• Ensures every surface contributes to loop creation, amplification, or conversion
• Builds the automation and systems layer that powers organic growth at scale
• Identifies manual workflows and replaces them with scalable, programmatic solutions
• Develops or orchestrates tools, agents, and pipelines that accelerate: Content creation, Insight generation and Distribution and amplification
• Partners with Engineering and Data to create new growth capabilities (e.g., real-time insight loops, automated content systems, adaptive messaging engines)
• Identifies and operationalizes the most powerful customer insights, behaviors, and “fanaticism signals”
• Turns these signals into repeatable growth mechanisms
• Builds systems that continuously surface and act on emerging opportunities
• Partners with Product to increase shareability, visibility, and organic reach by design
• Embeds growth loops and organic thinking across Marketing, Product, and Customer Experience
• Ensures major initiatives are designed with distribution and amplification in mind
• Acts as the connective layer between brand, content, product, and performance
• Will perform additional responsibilities when required

Director of Organic Growth

Accountant

• Manage the revenue recognition process and all related tasks, from contract review to customer billing to revenue deferrals and recognition as part of the monthly close process
• Ensure compliance with ASC 606 revenue recognition standards
• Prepare journal entries and perform account reconciliations
• Assist with sales tax process, including collaboration with Operations team
• Prepare revenue reports, metrics, analyses and other ad-hoc duties within the Finance team as needed
• Liaise between other members of the Finance group as well as key members of the operations team to ensure seamless operations
• Support team efforts to continuously improve and gain operation efficiencies by creating and maintaining documentation for internal training, workflow processes, and communication/troubleshooting

Revenue Accountant

Technical Project Manager

• External partner project leadership: Serve as the senior project owner on integrations and initiatives with our enterprise partners. Run the working sessions, manage scope and timeline commitments, drive technical alignment, and own the communication back to both organizations. Capture decisions and ensure follow-through, escalating as needed.
• Cross-functional project delivery: Lead the projects that span Product, Engineering, Operations, and GTM — platform launches, system integrations, partner portals, digital initiatives, AI tooling rollouts. Set sequencing, manage dependencies, track milestones and blockers, and drive projects across the finish line with hints of program-level thinking when initiatives stretch across multiple workstreams.
• Stakeholder management and executive communication: Own the status narrative on the projects you run. Brief executives clearly. Frame risks and decisions so senior leadership can move quickly. Manage stakeholders across every level — director, VP, and C-suite — both internally and at partner organizations.
• Technical fluency: Lead conversations on APIs, integrations, authentication, and digital workflows without needing a translator. Pressure-test scope and approach. Push back when a proposal creates downstream issues. You don't need to code, but you need to be credible in a room with engineers and product managers.
• Process, cadence, and follow-through: Establish the operating rhythm that keeps projects predictable — milestone gates, decision logs, risk registers, status communication. Adapt the cadence to the project; resist ceremony that doesn't earn its keep.
• Cross-functional collaboration: Work closely with Product Managers, Engineers, Programs/Operations leads, and Go-To-Market teams to align on commitments, clarify edge cases, and drive outcomes. Facilitate the working sessions that resolve hard problems.

Program Manager

• Cultivate partner relationships
• Collaborate cross-functionally with marketing and operations
• Communicate technical requirements to partners
• Collect and report key metrics

Product Marketing

• Own and evolve Ting's brand strategy, positioning, and messaging
• Define and protect our brand identity, voice, and visual standards across all touchpoints
• Lead competitive positioning and differentiation in InsurTech and connected home
• Partner with Growth and Partner Marketing to keep brand consistent while enabling channel-specific execution
• Lead development of strategic decks and materials for executive, investor, and partner audiences
• Partner with Product to turn the roadmap into compelling customer-facing narratives
• Own product positioning, value propositions, and go-to-market strategy for Ting
• Lead product marketing launches, feature announcements, and supporting campaigns
• Own the Ting website and partner with Product on the mobile app experience, including messaging, structure, and conversion
• Drive continuous improvement through testing and iteration
• Lead creative strategy and oversee execution across brand, performance, and partner channels
• Own content strategy across owned channels: blog, social, email, and educational content
• Manage agency partnerships with clear briefs, accountability, and performance standards

Senior Director, Brand and Product Marketing

Performance Marketing

• Lead and scale our customer acquisition and growth engine across paid media, paid search, affiliate, influencer, SEO, and marketing analytics.
• Own growth performance end to end—balancing speed, efficiency, and long-term value.
• Help evolve Whisker from performance-reliant advertising to branded-performance marketing.
• Translate company revenue and margin goals into a disciplined growth strategy.
• Optimize channel mix, ensuring strong measurement, attribution, and insight generation across the funnel.
• Collaborate with Brand, Creative, Product, Finance, Data teams to align priorities.
• Oversee paid acquisition across channels including paid social, search, shopping, CTV, display, and emerging platforms.
• Ensure disciplined budget allocation, experimentation frameworks, and creative learning agendas.
• Own affiliate strategy, including partner recruitment, optimization, and scaling.
• Develop commission structures, incentives, and partnerships that drive incremental growth.
• Ensure strong measurement and fraud prevention practices.
• Lead SEO strategy across technical SEO and content.
• Ensure growth strategy is fully integrated into product launches and GTM plans.
• Own marketing analytics, attribution, and reporting across all acquisition channels.
• Define and monitor core growth metrics: CAC, LTV, payback period, ROAS, incrementality.
• Build clarity around channel performance, forecasting, and budget tradeoffs.
• Build, lead, and develop a high-performing growth organization across media, SEO, affiliates, and analytics.
• Set clear goals, accountability, and development paths for leaders and ICs.
• Establish scalable processes, tooling, and agency relationships where appropriate.

VP of Performance Marketing

• Own end-to-end execution and optimization across paid channels including Meta, Google, Apple, Amazon, and emerging platforms
• Manage paid search, paid social, display, marketplace advertising, and retargeting programs
• Drive channel diversification while maintaining disciplined CAC and ROAS targets
• Continuously test new audiences, creatives, bidding strategies, and placements
• Build and execute full-funnel campaigns aligned to acquisition, activation, and revenue goals
• Manage budgets across channels and adjust allocations based on performance signals
• Ensure accurate campaign tracking, including proper UTM structure and governance
• Manage reporting frameworks to measure CAC, ROAS, LTV, and incremental lift