Technical Support Specialist

Whisker

Technical Support Specialist providing customer support via phone and email for Whisker Labs’ electric hazard prevention technology. Collaborating with teams to resolve technical issues and support Engineering efforts.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $54,000 per yearWebsite

About the role

Key responsibilities & impact

Provide phone and email support to customers
Create and maintain clear, accurate documentation
Troubleshoot and resolve issues down to the root cause
Act as a liaison between operational departments
Identify, report, and document technical issues
Manage and prioritize tasks in a fast-paced environment
Support the Engineering team by testing software and hardware

Requirements

What you’ll need

Associate’s degree or valid certification in a related field
2+ years of experience in technical support or customer support roles
Experience using ticket systems
Proven ability to deliver exceptional customer care via phone and email
Strong organizational skills
Self-motivated to excel in a remote setting
Availability to work a rotating schedule, including nights, weekends, and holidays.

Benefits

Comp & perks

Competitive compensation
Comprehensive benefits
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportcustomer supporttroubleshootingissue resolutiondocumentationsoftware testinghardware testing

Soft Skills

organizational skillsself-motivatedcustomer carecommunicationtask management

Certifications

Associate’s degreevalid certification