Director

• Identify and capture incremental revenue opportunities by expanding fuel and non-fuel product acceptance among underutilized merchant sites
• Drive the evolution of technical integration standards, including APIs, network configurations, and non-persistent port setups
• Oversee the end-to-end merchant journey—from initial sales engagement, agreement creation to technical certification
• Act as the primary liaison between Sales, Engineering, Legal, Operations, Authorization Gateway, Network Operations and Finance
• Shape compliance standards for card sales, ensuring frictionless authorization and data validation in collaboration with POS providers and Networks
• Direct the management of SSVR settings, firewall/VPN configurations (Aviatrix), and error-handling protocols
• Serve as a trusted advisor, presenting WEX’s value proposition to executive-level stakeholders and resolving complex customer inquiries
• Hire, train, and equip business development and technical onboarding professionals with tools like Jira to manage complex project pipelines

Senior Director, Merchant Services

Operations

• Supervise daily operations of the NAF Admin, OTR Admin, and Direct Debit teams
• Ensure timely and accurate processing of tasks in alignment with company policies and regulatory requirements
• Monitor team compliance with operational procedures, internal controls, and applicable regulations
• Identify operational risks and escalate issues to the manager as appropriate
• Serve as the primary point of contact for escalations and critical client/partner issues
• Track team performance metrics and ensure alignment with departmental goals and service level expectations
• Manage workload distribution, schedules, and resource allocation across teams
• Identify opportunities for process improvement and recommend solutions to the manager
• Lead implementation of workflow enhancements and operational efficiencies
• Collaborate with cross-functional teams to streamline processes and support departmental initiatives
• Maintain and monitor KPIs and metrics to ensure service quality and operational effectiveness
• Ensure adherence to operational controls, compliance requirements, and internal policies
• Maintain accurate records and documentation to support audits and regulatory standards
• Support cross-functional collaboration to ensure smooth operations
• Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes
• Lead, mentor, and coach team members to ensure high performance and engagement
• Conduct performance reviews, provide regular feedback, and support performance management processes
• Identify skill gaps and develop strategies to build operational bench strength and succession planning
• Support onboarding and training for new team members, including process documentation and knowledge transfer

Senior Team Leader, Receivables Support Operations

People Operations

• Manage the execution of enterprise-wide as well as topic-driven or function-specific employee surveys (e.g., engagement, pulse, lifecycle), including timeline coordination, vendor administration, and quality control.
• Develop and own a multi-year employee listening strategy and roadmap, aligning the program with WEX and HR priorities.
• Lead survey design, item validation, and sampling strategies aligned to surveys that support business and people priorities.
• Prepare clear, accurate survey insights for HR partners and business leaders.
• Maintain benchmarks, norms, and trend analyses across survey cycles.
• Manage the administration and ongoing evaluation of assessment tools and interview resources used across hiring, development, and other talent programs.
• Serve as the methodological authority/internal expert on psychometric standards, validation strategies, and legal standards to support rigorous decisions around people assessment.
• Maintain documentation on assessment and interview practices to ensure consistency, fairness, and defensibility.
• Partner with Talent Acquisition and HRBPs to ensure assessments and interview tools are implemented as designed and interpreted appropriately by recruiters and hiring managers.
• Translate survey and assessment findings into compelling, data-driven narratives for the executive leadership team, HR leadership team, and HR business partners.
• Act as an internal consultant to senior leaders and HR business partners, helping them interpret data and translate it into interventions to support key talent outcomes.
• Contribute to recurring listening insights (e.g., engagement drivers, focus areas) used in action planning.
• Support continuous improvement of listening programs by identifying opportunities to simplify, automate, or improve data quality.
• Play a role, as needed, in evaluating AI decision support tools, ensuring that any implemented AI systems meet legal and compliance standards.

Senior People Scientist

Engineering Manager

• Lead, mentor, and manage your team through the successful delivery of valuable customer software.
• Stay current with emerging technologies and industry trends to drive innovation and strengthen TDD and BDD processes.
• Collaborate closely with Product Management by providing technical guidance on software design.
• Guide your team on best practices, coding standards, and design principles.
• Conduct performance reviews, set goals, and support professional development for team members.
• Measure, inspect, and drive decisions using data.
• Design, test, code, and instrument new solutions.
• Support live applications, promote proactive monitoring, rapid incident response and troubleshooting, and continuous improvement.
• Analyze existing systems and processes to identify bottlenecks and opportunities for improvements.
• Understand how your domain fits into and contributes to the overall company.
• Influence priority, expectations, and timelines within your domain.
• Lead the engineering teams in fully automating continuous code integration and code deployment process on Azure.
• Set short-term (~monthly) goals for your team to deliver on priorities.
• Focus on instrumentation and team efficiency and performance measurables.
• Contribute to long term vision and the strategy to achieve the vision for the technology organization.
• Interact and communicate effectively with peer groups, non-technical organizations, and middle management.
• Lead collaboration across technology teams to foster innovation and follow guidelines around re-usability of frameworks and governance of architecture patterns.

Senior Manager, Software Engineering – Platform Technology

Sales

• develop and execute the global sales strategy for a multi-product SaaS portfolio
• own revenue targets across all segments
• partner with RevOps to build segmentation, territory planning, and quota models
• lead and mentor a diverse team of Sales Directors, Account Executives, and Solutions Consultants
• implement segment-appropriate sales processes
• serve as executive sponsor for strategic enterprise and government accounts

VP, SaaS Sales

Backend Engineer

• Join the team responsible for designing, developing, and deploying our flagship SaaS product, WEX FSM.
• Build robust, scalable APIs that enhance our product and empower partners.
• Partner with Product Managers to translate business requirements into technical reality.
• Serve as a mentor to fellow engineers and enforce coding standards through rigorous code reviews.
• Proactively reduce technical debt to keep our platform healthy and scalable.

Senior Development Engineer, PHP

• Take ownership of the technical design, development, and deployment of high-performance microservices using Java Spring Boot.
• Build robust and scalable microservices to expand platform capabilities.
• Partner with Product Managers to translate business requirements into technical reality.
• Serve as a mentor to fellow engineers and enforce coding standards through rigorous code reviews.
• Proactively reduce technical debt to keep the platform healthy and scalable.

Senior Development Engineer, Java

• Lead, mentor, and manage your team through the successful delivery of valuable customer software.
• Stay current with emerging technologies and industry trends to drive innovation and strengthen TDD and BDD processes.
• Collaborate closely with Product Management by providing technical guidance on software design.
• Guide your team on best practices, coding standards, and design principles.
• Conduct performance reviews, set goals, and support professional development for team members.
• Measure, inspect, and drive decisions using data.
• Support production applications by promoting proactive monitoring, rapid incident response, and continuous improvement.
• Analyze systems to identify bottlenecks and drive decisions using data.
• Understand how your domain fits into and contributes to the overall company.
• Influence priority, expectations, and timelines within your domain.
• Lead the engineering teams in fully automating continuous code integration and code deployment process on Azure.
• Set short-term (~monthly) goals for your team to deliver on priorities.
• Focus on instrumentation and team efficiency and performance measurables.
• Contribute to long term vision and the strategy to achieve the vision for the technology organization.
• Interact and communicate effectively with peer groups, non-technical organizations, and middle management.
• Lead collaboration across technology teams to foster innovation and follow guidelines around re-usability of frameworks and governance of architecture patterns.
• Leverage AI-powered development tools to act as a force multiplier for the team; guide the team in integrating AI/ML workflows to enhance efficiency and maintain high code quality.

Senior Manager, Software Engineering – Benefits Platform

• Provide leadership, mentorship, and management for software engineers
• Serve as the primary coach and manager for teams
• Conduct regular 1-on-1’s and provide feedback loops
• Drive innovation by ensuring teams stay current with new technologies
• Partner with Product Managers to translate business requirements into technical specifications
• Guide best practices, coding standards, and design patterns
• Conduct performance reviews, set goals, and support engineers' career development
• Promote a culture of innovation, collaboration, and continuous learning

Software Engineering Manager

Account Executive

• Work with potential customers to understand their challenges and goals related to fleet operations and position WEX Premium Telematics Services to provide an excellent customer experience.
• Use proven sales skills to negotiate and close contracts with new and existing customers to deliver on sales quota and targets.
• Manage existing customer business reorders, upsells, and renewals.
• Provide feedback on customer needs to improve solutions.
• Become a Subject Matter Expert with strong knowledge of best practices, industry trends, and the competitive landscape.
• Quickly learn new products and product upgrades to effectively position them to customers.
• Utilize Salesforce daily to maintain accurate records of all sales activities.
• Work closely with the WEX Telematics Customer Success Team to ensure post-sale activities are successful.
• Collaborate with other WEX sales teams to execute against referral opportunities.

Telematics Sales Representative

• The Operations Specialist, Benefits is responsible for the lifecycle of various benefit plans, including Flexible Benefits, Health Reimbursement Arrangements, Health Savings Accounts, and Commuter Plans.
• This encompasses their creation, ongoing maintenance, and eventual closure.
• The role also includes consumer forms and processing file data relevant to employer configurations and plans.
• A strong understanding of the products, systems, files, and technical aspects is essential for success in this position.
• Assist with special projects and continually work on improving departmental workflow.
• Maintain policy according to HIPAA.

Benefit Operations Specialist I

Outside Sales

• Own and execute a territory growth plan targeting larger or more complex contractor accounts.
• Cultivate strong, consultative relationships with owners and operational leaders, understanding their unique business needs and presenting tailored Payzer solutions.
• Navigate multistakeholder sales cycles with fluency across product lines: scheduling, invoicing, payments, financing, and reporting.
• Lead the entire sales process from prospecting and discovery to solution presentation, proposal, and close.
• Drive outbound activity and manage inbound leads, with a focus on maximizing territory penetration and win rates.
• Maintain an accurate and up-to-date pipeline using Salesforce and sales engagement tools.
• Partner with your Regional Sales Manager and Marketing to refine go-to-market strategies and feedback loops from the field.
• Actively contribute to improving sales processes, messaging, and playbooks through collaboration and data-informed insight.
• Consistently obtain monthly and quarterly sales targets, with a focus on quality deals and long-term value.
• Take ownership of your professional growth by engaging in leadership development opportunities, advanced sales training, and cross-functional initiatives.

Territory Sales Manager – Central US

Territory Sales Manager – North East

Client Services Representative

• Lead delivery of administrative services for large and complex client accounts including but not limited to completing project deliverables on time and/or proactively communicating status if deadlines are in jeopardy of being missed
• Have complete knowledge and full understanding of Health & Welfare administration principles and practices
• Demonstrate strong analytical and problem-solving skills by thoroughly assessing issues, identifying root causes, and developing creative and effective solutions
• Resolve and evaluate a broad range of issues using creative strategies and recommend creative approaches to enhance outcomes
• Perform work autonomously, receiving oversight from managers or subject matter experts at key stages
• Communicate and consult with clients on issues, system functionality, best practice, industry standards, legislative changes and on other service delivery functions with a consultative approach
• Proactively communicates status and progress of account work and issues to internal and external stakeholders
• Ensure all tasks are documented according to the internal guidelines and updated proactively in the internal task management tool to meet deliverable dates
• If deliverables are at risk, escalate to client and/or leadership appropriately
• Collaborate across internal teams by facilitating issue review and solution identification, resolving problems and in delivering results for clients
• Leverage the root cause analysis tool to evaluate escalated issues and share information with leadership as well as with their peers in the event of a global issue impacting other clients
• Draft, maintain and communicate work orders for client requests, estimate work effort and required tasks across cross functional team members
• Ensure scope, assumptions and fees are documented correctly, and obtain proper internal reviews prior to sending to the client for approval
• Review monthly invoices for accuracy including client standard fee schedule, out of scope items and revenue recognition
• Work with the call center to make sure they have the correct information to provide high quality service to clients and their employees by making sure call center tools are updated timely and accurately, and training is coordinated and delivered in advance of changes to a client’s service delivery
• Review and respond to call center escalations and member level cases by delegating to the Client Service Associate/Manager for assigned clients
• Analyze and interpret all client materials used for benefit administration to ensure that they are current and meet quality standards
• Lead all internal requirements documentation creation and ensure other benefit related materials are consistent with the client's specifications and are properly and professionally prepared
• Lead the annual enrollment process including reviewing annual plan design changes, updating requirement documents, driving team work to meet milestones, mitigating risks for deliverable misses, delivering client test plans and completing other tasks based on the project plan
• Lead testing work flows for clients and internal teams to ensure quality system work and updates
• Identify training opportunities and suggest process improvements to streamline ongoing delivery

Senior Client Service Manager

Full-stack Engineer

• Collaborate with stakeholders to learn about our customers biggest challenges.
• Measure, inspect, and drive decisions using data.
• Design, test, code, and instrument new solutions.
• Strengthen and drive our engineering process with TDD and BDD, Microservice and Vertical Slice Architectures.
• Support live applications, promote proactive monitoring, rapid incident response, and continuous improvement.
• Analyze existing systems and processes to identify bottlenecks and opportunities for improvements.
• Mentor and learn from your peers, foster continuous learning within your team and organization.
• Learn our team’s process and best practices, and apply them to given tasks with help from peers and your manager.
• Partner with and assist your peers on completing tasks.
• Focus on continuous learning of new technologies.