Account Manager

• Lead and develop a team of Technical Account Managers with strong SRE and production operations expertise
• Establish a high-performance culture focused on reliability, accountability, and continuous improvement
• Own customer outcomes related to availability, latency, scalability, and resilience
• Guide customers in implementing SRE best practices such as Service Level Indicators (SLIs) and Objectives (SLOs)
• Conduct regular operational reviews, architecture reviews, and reliability assessments
• Oversee TAM involvement in major incident response
• Partner with customers to design resilient, scalable architectures

Senior Manager, Technical Account Management

AI Engineer

• Contribute to the development of a high-scale, AI-ready Data Lakehouse optimized for AI Agent operations
• Hands-on prototyping of emerging architectural patterns
• Maintain high standards for code quality and CI/CD, participating in cross-functional architecture reviews
• Build platform-level interfaces for agentic workflows
• Develop systems that move beyond basic search into Reasoning-based Retrieval
• Implement emerging standards like the Model Context Protocol (MCP) and Agentic RAG

Senior Software Engineer – Context Engineering

• Define and own the technical roadmap for AI-ready Data Lakehouse
• Prototype and benchmark emerging trends in the AI ecosystem
• Set the gold standard for code quality and system design
• Design platform-level interfaces for Agentic workflows
• Build the "Context Fabric" for AI agents
• Implement and advocate for emerging standards like MCP

Senior Staff AI Engineer, Context Engineering

• Implement and maintain core services for the AI Data Lakehouse
• Build and support CI/CD pipelines to automate the deployment of AI models
• Develop and test tool-execution environments and API interfaces for AI agents
• Participate in on-call rotations and troubleshooting to ensure platform reliability
• Work on the "Context Fabric" to implement search and retrieval patterns
• Assist in managing cloud resources across AWS and Azure

Mid-Level Software AI Engineer, Context Engineering

Manager

• Manage all aspects of the client relationship, working to anticipate needs, address concerns, and ensure a high level of client satisfaction.
• Oversee and manage all annual, recurring and ad hoc projects for your client portfolio, including the entire open enrollment and rollover processes, EDI files, ACA site prep and code report reviews, and imports, ensuring all deadlines are met.
• Serve as a knowledgeable resource for clients on Health & Welfare administration principles and practices, providing guidance on platform functionality and data management.
• Provide clear and timely communication to clients and internal stakeholders, proactively documenting progress on all deliverables and projects.
• Act as the primary point of contact for all client questions, troubleshooting issues and coordinating with internal teams to find effective solutions.
• Provide guidance to junior team members and peers by sharing knowledge and owning first-level escalations.

Client Delivery Manager

Security Engineer

• Design, guide, and assess security solutions in software projects
• Perform assessments of software projects to identify security issues and guide teams to effective remediations
• Provide leadership and help shape the WEX application security program and strategy
• Mentor and lead threat modeling sessions
• Train team members in risk based analysis of issues uncovered in secure code reviews
• Lead Security Development Lifecycle efforts
• Write and oversee the creation of application security standards and guidelines

Senior Application Security Architect

Director

• Develop a direct to corporate strategy and value proposition to win and differentiate in the market
• Build a sales team from the ground up, including compensation structures, targets and goals
• Build a robust pipeline and focus on the ‘right’ target companies and initiating contact with the correct people within that organization.
• This role is a player/coach and will sell directly as well as lead a team of sales associates.
• Manage the sales process through the complete sales cycle from lead generation and initial prospect contact through to successful closing of deals and follow up sales activities
• Effectively communicate WEX’s market proposition; accurately interpreting clients’ needs or pain points; proposing suitable solutions.
• Understanding the prospect and their drivers and developing strong client relationships with a matrix of stakeholders within the organization
• Preparing high quality presentations and proposals for submission to prospects in support of new business pitches and bid opportunities
• Very experienced in contract negotiation
• Providing timely and accurate revenue forecasting and management information; and reporting on a regular basis as required
• Working closely with the internal operations teams to optimize the sales process from the first customer contact and to ensure smooth delivery of client services in line with customer expectations.

Director, Corporate Payments

Product Manager

• Own a portfolio of initiatives within the Risk-Based Financial Products
• Drive strategy, execution, and delivery across multiple workstreams
• Translate customer and business needs into scoped features
• Collaborate with risk, finance, and data science teams
• Partner with teams to define, deliver, and scale financial products
• Build business cases and forecast P&L outcomes
• Lead agile development teams in the execution of MVPs
• Integrate qualitative and quantitative insights in product strategy
• Measure success by balancing customer-impact metrics with business outcomes

Lead Product Manager, Risk-Based Product Innovation

Analyst

• Supporting all the Wex Health Cloud Business Services
• Documenting and maintaining the steps needed to deliver ticket resolution
• Collaborating with other Support Engineers
• Troubleshooting customer problems and responding to customer requests
• Developing Troubleshooting Guides for all Business Services
• Providing training to new team members as required
• Providing ongoing communication to both Technical Services and Production Operations teams via Support Requests
• Documenting Fix Requests for incidents requiring system changes
• Writing procedural documentation for resolution of standard service requests
• Performing other related duties as assigned
• Ensuring communication to Business Services Support Manager regarding incidents that impact the Partner

System Analyst 3

Customer Success Manager

• Own and grow a portfolio of strategic partners, with accountability for partner-driven pipeline and revenue
• Identify opportunities to expand partner engagement, increase adoption, and drive new business
• Serve as the primary point of contact and trusted advisor for your partners
• Develop relationships at both the executive and field level
• Lead regular business reviews to align on goals, performance, and future opportunities
• Plan and lead partner kickoff sessions, enablement activities, and in-market events
• Equip partner teams with the tools, messaging, and training needed to succeed
• Participate in field activities such as live demos, and partner events
• Work closely with Sales, CX, Product, Marketing, Finance, and Legal to deliver a seamless partner experience
• Track and manage partner performance against key metrics and goals
• Help identify and remove obstacles that may impact partner success
• Support contract renewals, pricing discussions, and expansion opportunities

Partner Success Manager

Account Executive

• As an Account Executive at WEX, you will be the accountable owner of the post-sale client relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term customer success.
• Responsible for protecting and growing your accounts, minimizing attrition, driving renewals, and ensuring a world-class client experience.
• Serve as the strategic partner and trusted advisor to your clients—deeply understanding their goals, operations, and industry.
• Create proactive engagement, strategic planning, and product enablement to drive adoption, retention, and long-term loyalty.
• Actively analyze the "unassigned" account pool to identify high-potential clients for growth and execute outbound strategies to capture upsell and cross-sell opportunities.
• Manage the end-to-end renewal process for the portfolio, ensuring zero lapse in service and consistent value realization.

Account Executive – Small Business

Claims Specialist

• Review and process claims for various Employer benefit plans
• Daily claim processing of all FSA claim types
• Determine eligibility utilizing available resources
• Ensure workload priorities and turnaround times are met
• Properly process claim appeals
• Assist Claims Supervisors with projects
• Collaborate with other departments when appropriate
• Develop and update procedures as needed

Collections

• Contact clients with outstanding balances by phone in a professional and understanding manner
• Provide copies of invoices to customers to process payments
• Research and process customer inquiries and disputes
• Build and manage customer relationships
• Account reconciliation and payment research
• Achieve assigned goals and metrics for customer portfolio
• Maintain customer files and documentation
• Perform other assigned duties necessary to support the Factoring Department

Credit/Collections Support 2

Chief of Staff

• serve as an extension of the executive
• help translate strategic priorities into actionable plans
• own and drive a portfolio of cross-functional projects
• establish Americas' organization reporting standards
• manage high-impact customer or partner interactions

Vice President, Chief of Staff – Americas Mobility and Payments

• Building and maintaining strong relationships with top revenue generating consulting channels
• Acting as a key point of contact for these consultants
• Providing training and resources as needed to help consultants effectively sell and support health benefit products
• Collaborating with sales teams to drive channel sales growth
• Monitoring sales performance and identifying opportunities for improvement
• Working with consultants to ensure client satisfaction and retention
• Addressing client issues and escalations
• Assisting with high-touch and sensitive issues
• Working closely with internal teams, such as sales, marketing, product, service, and operations
• Providing feedback from consultants to help improve products and processes
• Communicating to all appropriate team members regarding service & industry trends
• Assisting the Sales team with sales opportunities as needed
• Proactively communicating on furthering the health and relationship with regional/national consulting offices