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About the role
Key responsibilities & impact- Analyze electronic files – client imports, carrier exports, carrier discrepancy reports, payroll exports and deduction files.
- Post and analyze imported and exported files.
- Follow processing procedures and schedule to complete daily tasks.
- Complete all processes (including Audits & Discrepancy Reports) timely and resolve them in project tracking tool.
- Respond to and complete call center escalations timely (urgent updates).
- Complete review of premium reconciliation for all applicable clients.
- Complete Dependent Age Outs and Evidence of Insurability Approvals if assigned to client.
- Respond to project management tool on any open items.
- Regularly analyze internal system data and correct any errors or discrepancies and errors as found.
- Process payroll exports to be performed with accuracy and in a timely manner.
- Communicates directly with insurance carriers to make updates and keep eligibility in sync.
- Works daily on client service questions/issues and responsible for following up with the correct answers to the client, participant or team.
- Trouble shoots any errors on the files as well as enrolling and/or terminating participant’s eligibility at each carrier.
- Ability to interface professionally with clients and carriers’ phone and email.
- Responsible for documenting and updating client processing procedures and documentation.
- Assist with Annual Enrollment testing as necessary.
- Reviews Audit results and correct any accounts that are identified by the audits.
- Identify issues and communicate/escalate to the appropriate party.
Requirements
What you’ll need- Bachelor's Degree preferred
- Health and Wellness Benefit Administration
- Proficient in Microsoft Excel
Benefits
Comp & perks- health insurance
- dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisfile processingpayroll processingpremium reconciliationerror correctionaudit reviewdependent age outs processingevidence of insurability approvalsproject managementclient eligibility management
Soft Skills
communicationproblem-solvingclient serviceattention to detailtime managementprofessionalismescalation managementteam collaborationorganizational skillsresponsiveness