West Bend Insurance Company

Security Analyst

• Execute assigned information security projects, including leading small to moderate efforts.
• Contribute to the definition and implementation of security policies, processes, and standards.
• Collaborate with IT teams to deploy and monitor technical security controls.
• Support the analysis and response to security incidents and vulnerabilities.
• Assist in developing security awareness, training, and education program materials.
• Research current security and privacy issues, technologies, best practices, and hardening standards.
• Recommend solutions to address security exposures and emerging threats.

Information Security Analyst II

Operations

• Provide strategic leadership for technology, operations, and business planning initiatives within the Surety division.
• Leverage data analytics to identify trends and drive improvements in business outcomes.
• Design and implement key processes, metrics, and operational enhancements across leadership teams.
• Maintain awareness of industry, economic, and competitive conditions to inform strategic direction.
• Collaborate with internal stakeholders—including underwriting, IT, legal, and claims—to execute division-wide initiatives.
• Lead and develop a team of Systems Analysts, Product Owners, and Business Process Specialists responsible for reporting and analytics across the Surety division.
• Promote staff development through coaching, performance management, and clearly defined objectives.
• Build and strengthen partnerships with product, actuarial, IT, finance, billing, claims, underwriting, product management, and marketing teams.
• Establish and maintain operational practices that optimize internal resource utilization and efficiency.

Senior Manager – Surety Operations

Accounting Manager

• Lead the analysis and processing of complex reinsurance transactions, including premiums, losses, recoverables, and settlements
• Oversee reconciliations, journal entries, and financial reporting related to reinsurance agreements
• Serve as a subject matter expert on reinsurance accounting standards and internal controls
• Prepare documentation and support audits and regulatory reviews
• Identify opportunities to improve processes and lead implementation efforts
• Partner with internal stakeholders to resolve issues and support strategic initiatives
• Mentor and develop Reinsurance Analyst I and II team members
• Contribute to budgeting, forecasting, and financial planning related to reinsurance

Senior Accounting Analyst – Insurance, Reinsurance

Human Resources

• Collaborates with assigned business units to align HR practices with operational needs
• Plays a key part in implementing people strategies that enhance employee performance, foster engagement, and contribute to a positive work environment
• Works directly with business leaders to align people strategies with business initiatives
• Brings forward insights from data, identify trends, and challenge assumptions
• Handles complex associate relations issues with professionalism, sound judgment, and discretion
• Supports leaders with succession planning, talent reviews, and performance conversations
• Helps leaders manage change and transitions that are thoughtful, clear, and people centered
• Oversees offboarding and exit interviews, identifying themes and trends that can improve the associate experience

Human Resources Business Partner

• Lead operational, technology, and business initiatives that support Surety divisional objectives and long-term growth.
• Use data and reporting to monitor performance, identify trends, and recommend operational and process improvements.
• Develop, enhance, and maintain operational processes, metrics, and reporting to support day-to-day execution and leadership decision-making.
• Partner with underwriting and internal stakeholders to ensure operational tools, systems, and workflows effectively support business needs.
• Collaborate with cross-functional teams including IT, legal, finance, billing, claims, actuarial, product, and marketing to implement approved initiatives and system enhancements.
• Lead and develop a team of Systems Analysts, Product Owners, and Business Process Specialists, ensuring alignment to divisional priorities.
• Provide coaching, performance management, and professional development while fostering accountability and collaboration.
• Establish and maintain operational best practices and standard operating procedures that promote efficiency, consistency, and scalability.
• Maintain awareness of industry, economic, and competitive conditions to inform operational planning and strategic direction.

Senior Surety Operations Manager

Claims Specialist

• Handle complex homeowners and commercial property claims with minimal supervision
• Investigate claims thoroughly, analyze coverage, liability, and damages
• Negotiate settlements with insureds, claimants, and attorneys
• Maintain proactive file management and accurate reserving practices
• Oversee litigated files and present claims to internal committees

Senior Claims Representative

Product Manager

• A Product Owner - Data will be responsible for driving the development and management of insurance products.
• Collaborates with cross-functional teams to ensure products meet market demands, comply with regulatory requirements, and deliver value to customers.
• Owns defining the product vision, prioritizing demand, and overseeing the product development lifecycle.
• Analyzes complex business problems to identify trends and craft a clear, compelling product vision that aligns with the broader business strategy.
• Partners with stakeholders and stays up to date on research to ensure product development is aligned with industry trends and market needs.
• Responsible for using customer research to understand customer needs and behaviors to develop actionable capabilities/features.
• Builds strong relationships with stakeholders and effectively collaborates across teams to realize high-quality product outcomes.
• Uses data insights to drive decision-making at every stage of product development.

Product Owner – Data

Full-stack Engineer

• Help build high-visibility, enterprise capabilities that support our diverse software landscape.
• Strong emphasis on full-stack development, specifically .NET, React, and Message Systems.
• Drive business value through modern architectures, emerging technologies, and enabling capabilities.
• Collaborate as part of a team that values craftsmanship and innovation.

Software Engineer – Enterprise Application

Insurance

Senior Reinsurance Analyst

Data Scientist

• Design, develop, and maintain predictive models, algorithms, and analytical solutions supporting pricing, underwriting, claims, and other P&C insurance functions
• Apply advanced analytics and machine learning techniques to identify trends, risks, and business opportunities
• Translate business and strategic objectives into clear analytics, reporting, and data requirements
• Analyze large, complex datasets (structured and unstructured) using SQL, Python, Spark, or similar tools
• Document, present, and explain modeling methodologies and results for business partners and regulatory review
• Identify, evaluate, and integrate internal and external data sources to meet business needs
• Collaborate with cross-functional teams to deliver practical, production-ready analytical solutions
• Promote analytics best practices and provide consultation on data-driven initiatives
• Evaluate third-party data, models, and analytical tools in partnership with vendors

Senior Data Scientist

Underwriter

• Underwrite new business submissions, renewals, and endorsements within assigned authority.
• Review and analyze insurance applications, reports, and related data to evaluate risk and determine insurability.
• Process policy change requests and ensure accuracy and completeness of documentation.
• Communicate effectively with internal partners and external agency contacts to support underwriting decisions.
• Document underwriting files with sufficient detail and clarity to support decisions and compliance.
• Support written premium and profitability goals through timely, accurate underwriting.
• Maintain compliance with underwriting guidelines, rate plans, best practices, and the Letter of Authority.
• Participate in ongoing training and development to build underwriting knowledge and stay current with industry trends.
• (Underwriter I level) Assist Sales Manager with agency-level premium planning and production support.

Specialty Underwriting

Procurement

• Support and/or lead sourcing events, which may include RFIs, RFPs and competitive bid processes, in partnership with internal stakeholders.
• Conduct commercial, pricing, and spend analysis to support sourcing recommendations, contract negotiations, and vendor selection decisions.
• Draft, review, and negotiate contracts, amendments, and renewals in collaboration with Legal, Vendor Management and internal stakeholders.
• Support contract and vendor lifecycle governance activities, including onboarding, performance monitoring, issue resolution, and renewals.
• Maintain accurate vendor, contract, and sourcing documentation within contract management systems.
• Prepare analyses, summaries, and recommendations for leadership to support sourcing, vendor and contract-related decisions.
• Collaborate cross-functionally to ensure sourcing and contract activities align with enterprise policies, risk considerations and business objectives.
• Identify opportunities for process improvement, standardization, and enhanced data quality within sourcing and vendor management activities.

Sourcing Analyst

Customer Support

• Handle calls in the Commercial Lines Customer Care Center
• Answer questions, provide information, and advise callers about commercial lines coverages and products
• Assist with bill payments, new claim entry, and policy change requests
• Underwrite policyholder changes within the West Bend letter of authority
• Provide a superior level of service to all customers
• Document all activities in the management system
• Generate certificates of insurance and issue Instant Issue Bonds upon request
• Provide support in other phone queues based on volume and departmental needs
• Perform other duties as assigned by management