West Bend Insurance Company

Data Scientist

• Design, develop, and maintain predictive models, algorithms, and analytical solutions supporting pricing, underwriting, claims, and other P&C insurance functions
• Apply advanced analytics and machine learning techniques to identify trends, risks, and business opportunities
• Translate business and strategic objectives into clear analytics, reporting, and data requirements
• Analyze large, complex datasets (structured and unstructured) using SQL, Python, Spark, or similar tools
• Document, present, and explain modeling methodologies and results for business partners and regulatory review
• Identify, evaluate, and integrate internal and external data sources to meet business needs
• Collaborate with cross-functional teams to deliver practical, production-ready analytical solutions
• Promote analytics best practices and provide consultation on data-driven initiatives
• Evaluate third-party data, models, and analytical tools in partnership with vendors

Senior Data Scientist

Claims Specialist

• Manage moderate to complex commercial claims involving bodily injury and property damage
• Independently investigate, evaluate, negotiate, and resolve third-party General Liability claims
• Serve as a technical resource, mentor, and trusted partner within the claims organization
• Support strong file quality, collaboration, and continuous improvement.

Senior Claims Representative – Specialty BI/GL

• Manage a range of moderate to complex claims with minimal supervision, including bodily injury, PIP, and general liability property damage
• Use critical thinking to research and develop a foundation for making coverage decisions
• Take ownership of claims from investigation through resolution
• Evaluate coverage, determine liability, assess damages, and negotiate fair settlements
• Maintain accurate reserves, manage files effectively, and present claims to committees when needed
• Draft reservation of rights and coverage denial letters

Senior Claims Representative – BI, GLPD, PIP

Associate

• Underwrite new business submissions, renewals, and endorsements across a range of complexity.
• Review and analyze applications, reports, and other data to evaluate risk according to guidelines.
• Determine appropriate coverage, pricing, and eligibility while ensuring timely, accurate decisions.
• Process policy changes and maintain clear, complete underwriting documentation.
• Communicate and collaborate with internal teams, sales, claims, loss control, and agency partners.
• Support written premium goals and contribute to the profitability of the portfolio or assigned territory.
• Use internal and external data, systems, and workflows to support underwriting decisions.
• Maintain compliance with underwriting best practices, rate plans, and the Letter of Authority.
• Participate in training and skill development; more experienced underwriters may:
• Manage the performance of an underwriting territory.
• Lead agency visits and support growth initiatives.
• Mentor new or developing team members.
• Contribute to committees, initiatives, and team problem-solving.

Associate Underwriter

Underwriter

• Interpret and apply underwriting guidelines and procedures to support service level standards.
• Review and clear accounts for new customers and process policy change requests that do not require underwriting decisions.
• Collaborate with internal teams to ensure timely and accurate policy service.
• Maintain a strong customer service orientation in all tasks and communications.
• Adapt to and support ongoing changes in technology, systems, and workflows.

Underwriting Technician

• Underwrite new business submissions and routine renewals under supervision.
• Evaluate exposures and determine insurability based on established guidelines.
• Process policy change requests and ensure accurate documentation.
• Communicate effectively with internal teams and external agency partners.
• Support the attainment of written premium goals through timely and accurate underwriting decisions.
• Maintain compliance with underwriting best practices, rate plans, and the Letter of Authority.
• Document underwriting files with sufficient detail and clarity.

Associate Underwriter – Specialty

General

• Conduct onsite calls to provide risk assessments and service to prospect, new quote and existing accounts
• Risk Assessments include physical surveys, investigating risk exposures/accidents, analyzing risk experience, developing service plans and providing recommendations
• Consult with underwriters to determine account and risk acceptability
• Provide verbal and written correspondence to underwriting
• Work with agents to foster and develop relationships and to secure new business
• Effectively manage a service territory, work with customers to ensure safety planning is in place and conduct training presentations to business clients, large groups, or associations
• Training presentations may be conducted in-person, and occasionally on a weekend

Loss Control Representative – Western WI

Loss Control Representative, Northern OH/Southeastern MI

• Evaluate and underwrite new and renewal commercial surety accounts within an assigned territory using financial analysis and underwriting tools.
• Underwrite business to support profitable growth in alignment with enterprise goals and objectives.
• Operate within established underwriting authority, referring more complex or higher risk accounts as appropriate.
• Analyze financial statements, credit information, and other underwriting data to determine the eligibility of applicants for surety bonds.
• Support underwriting file maintenance, business processing, and service goals for producer partners.
• Develop and maintain strong relationships with agents, brokers, and principals to retain existing business and identify new opportunities.
• Provide prompt, professional service and communicate effectively with internal partners and external stakeholders.
• Participate in agency visits, prospecting activities, and industry or agency related functions as needed.
• Collaborate with and support team members, contributing to a high performance, knowledge sharing environment.
• Promote and comply with the values of the Surety division and the company.

Commercial Surety Underwriter

• Handle complex homeowners and commercial property claims with minimal supervision
• Investigate claims thoroughly and analyze coverage, liability, and damages
• Develop well-supported coverage positions
• Negotiate settlements with insureds, claimants, and attorneys
• Maintain proactive file management and accurate reserving practices
• Oversee litigated files and present claims to internal committees
• Ensure adherence to audit and departmental guidelines

Senior Property Adjuster

• Investigate suspected insurance fraud involving auto, property, casualty, workers’ compensation, and other personal, commercial, and specialty lines of business.
• Detect and investigate suspicious claims, underwriting activity, and policy irregularities
• Identify red flags, gather evidence, and document findings with precision and compliance
• Conduct deep-dive investigations into complex and high-exposure cases
• Lead major investigations into organized fraud schemes, partnering with legal teams and law enforcement
• Evaluate claims for inconsistencies—late reporting, questionable damages, billing anomalies, and more
• Develop and execute strategic investigative plans in collaboration with internal stakeholders
• Manage external vendors supporting investigative efforts
• Produce clear, compelling reports to support internal decisions and potential legal action
• Stay ahead of evolving fraud tactics, regulations, and investigative technologies
• Serve as a subject matter expert—training teams and mentoring fellow investigators

Senior Investigator – Special Investigations Unit

• Conduct onsite calls to provide risk assessments and service to prospect, new quote and existing accounts.
• Perform risk assessments including physical surveys, investigating risk exposures/accidents, analyzing risk experience, developing service plans and providing recommendations.
• Consult with underwriters to determine account and risk acceptability.
• Provide verbal and written correspondence to underwriting.
• Work with agents to foster and develop relationships and to secure new business.
• Effectively manage a service territory, work with customers to ensure safety planning is in place and conduct training presentations to business clients, large groups, or associations.

Loss Control Representative

• Responsible for the selection, training, and performance of associates including personnel actions such as salary and bonus adjustments, performance appraisals, promotions, etc.
• Plan and monitor the workflow of the assigned area.
• Audit interactions with a focus on low-effort experiences, quality customer service, and compliance within our letter of authority.
• Monitor and maintain good relationships with all third-party vendors ensuring quality of service.
• Support company-wide initiatives and change management for current and future products and services.
• Handle complaints from agents and monitor customer feedback.
• Handle escalated issues from staff.

Service Center Supervisor

Consultant

• Conduct onsite calls to provide risk assessments and service to prospect, new quote and existing accounts.
• Risk Assessments include physical surveys, investigating risk exposures/accidents, analyzing risk experience, developing service plans and providing recommendations.
• Consult with underwriters to determine account and risk acceptability.
• Provide verbal and written correspondence to underwriting.
• Work with agents to foster and develop relationships and to secure new business.
• Effectively manage a service territory, work with customers to ensure safety planning is in place and conduct training presentations to business clients, large groups, or associations.
• Training presentations may be conducted in-person, and occasionally on a weekend.

Loss Control Consultant

Compliance

• The Product Compliance Specialist leads the coordination and implementation of regulatory and bureau changes
• Ensure compliance while supporting complex rate, rule, and form updates
• Maintain filing accuracy across designated lines of business.
• Work independently to coordinate, communicate and monitor regulatory changes to designated lines of business.
• Monitor, coordinate, implement and communicate Rate Service Organization (ISO, NCCI, AAIS, etc.) revisions.
• Participate in line of business rate reviews and provide requirements for more complex bureau rate/rule/form adoptions.
• Input, reformat, maintain, produce and revise current forms as needed and maintain insurance form files.
• Maintain bureau manuals and internal lines manuals.
• Prepare PDF and markup copies of documents requiring filing.
• Responsible for the compliance of company forms, procedures and rating programs within state statutes and regulations.
• Complete rate/rule & form filings with state insurance departments.
• Navigate & research systems for new product implementation as well as for defects & incidents.