Service Center Supervisor

West Bend Insurance Company

Supervises contact center support operations ensuring quality customer service and smooth daily operations. Involves team management, workflow planning, and audit compliance at Wisconsin offices.

Posted 6/25/2026full-timeWest Bend • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $77,204 - $96,505 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the selection, training, and performance of associates including personnel actions such as salary and bonus adjustments, performance appraisals, promotions, etc.
Plan and monitor the workflow of the assigned area.
Audit interactions with a focus on low-effort experiences, quality customer service, and compliance within our letter of authority.
Monitor and maintain good relationships with all third-party vendors ensuring quality of service.
Support company-wide initiatives and change management for current and future products and services.
Handle complaints from agents and monitor customer feedback.
Handle escalated issues from staff.

Requirements

What you’ll need

5 + years of insurance experience including underwriting, contact center, billing, and other support services.
1 year of supervisory experience
Problem solving skills
Knowledge of personal computers
Communication skills
Interpersonal skills
Coaching and mentoring skills
Associate’s or Bachelor’s degree in Business, Insurance or related field
Property & Casualty Agents license
Associate in General Insurance designation

Benefits

Comp & perks

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off
Standard first year PTO is 17 days , pro-rated based on month of hire.
Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

underwritingcontact centerbillingcustomer servicecomplianceperformance appraisalschange managementproblem solvingcoachingmentoring

Soft Skills

communicationinterpersonalsupervisory

Certifications

Property & Casualty Agents licenseAssociate in General Insurance designationBachelor's degreeAssociate's degree