Senior Investigator – Special Investigations Unit

West Bend Insurance Company

Senior Investigator specializing in insurance fraud cases at West Bend. Leading investigations across various insurance lines and ensuring integrity in claims processes.

Posted 6/25/2026full-timePhoenix • Arizona • 🇺🇸 United StatesSenior💰 $77,000 - $97,000 per yearWebsite

About the role

Key responsibilities & impact

Investigate suspected insurance fraud involving auto, property, casualty, workers’ compensation, and other personal, commercial, and specialty lines of business.
Detect and investigate suspicious claims, underwriting activity, and policy irregularities
Identify red flags, gather evidence, and document findings with precision and compliance
Conduct deep-dive investigations into complex and high-exposure cases
Lead major investigations into organized fraud schemes, partnering with legal teams and law enforcement
Evaluate claims for inconsistencies—late reporting, questionable damages, billing anomalies, and more
Develop and execute strategic investigative plans in collaboration with internal stakeholders
Manage external vendors supporting investigative efforts
Produce clear, compelling reports to support internal decisions and potential legal action
Stay ahead of evolving fraud tactics, regulations, and investigative technologies
Serve as a subject matter expert—training teams and mentoring fellow investigators

Requirements

What you’ll need

8–10 years of experience in fraud investigation, SIU, claims investigation, or similar roles
Advanced investigative skills, including evidence gathering, interviewing, and case development
Strong knowledge of insurance lines (auto, property, workers’ compensation, etc.)
Excellent written and verbal communication skills
Experience working with investigative tools, databases, and digital research methods
Comfort using modern technology, including AI-enabled fraud detection tools
A collaborative mindset and a drive to continuously learn and adapt.

Benefits

Comp & perks

Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off
Standard first year PTO is 17 days, pro-rated based on month of hire.
Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud investigationevidence gatheringinterviewingcase developmentclaims investigationstrategic investigative planningreport writingcomplianceanalytical skillsproblem-solving

Soft Skills

communicationcollaborationmentoringadaptabilityleadershipattention to detailcritical thinkingtrainingorganizational skillscontinuous learning