Werecruiter

Customer Support

• Provide ongoing customer support via WhatsApp, ensuring timely responses and high-quality service
• Monitor mentees' progress and identify risks of disengagement
• Update support and progress records in the CRM and internal tools
• Collect feedback and generate insights to improve products
• Collaborate with mentors to ensure an integrated experience
• Participate in internal alignment meetings
• Conduct consultative and empathetic customer interactions
• Support preparation for live and online sessions
• Assist with integrated initiatives involving the Product team and other departments
• Conduct onboarding for new clients
• Hold video calls for follow-up and alignment with clients

Customer Success Assistant

Manager

• Develop new business in the public sector;
• Prospect state governments, municipalities and courts;
• Execute consultative sales of HCM solutions for government;
• Deliver commercial and technical presentations;
• Lead strategic negotiations with C-level decision-makers;
• Participate in and monitor public procurement (bidding) processes;
• Manage pipeline and opportunities using CRM;
• Develop commercial strategies to expand operations;
• Work jointly with pre-sales and architecture teams;
• Map opportunities and movements in the public market;
• Conduct workshops, training sessions and executive meetings;
• Ensure opportunity progression through to commercial closure.

Business Development Manager – Hunter, Government

Scrum Master

• Facilitate agile ceremonies and ensure the effective application of Scrum.
• Act to remove impediments and facilitate the team's workflow.
• Monitor and interpret agile metrics (lead time, throughput, cycle time).
• Support the Product Owner and Tech Lead with prioritization and predictability.
• Mediate conflicts and foster a collaborative, trust-based environment.
• Encourage continuous improvement and the evolution of agile maturity.
• Work with multiple teams when necessary, maintaining alignment across areas.
• Lead initiatives that improve processes and increase team efficiency.