Welltower™ Inc. (NYSE:WELL)

Vice President

• Ensure full alignment with company standards across scope, pricing, funding, contracting, execution, and project closeout.
• Maintain comprehensive visibility into portfolio health, proactively identifying risks, bottlenecks, and performance gaps.
• Lead end-to-end execution of the capital project portfolio, managing the pipeline from initial planning through final delivery.
• Exercise disciplined control over schedules, budgets, scope, and deliverables to protect outcomes and drive consistency.
• Uphold and enforce capital execution standards, ensuring accountability for value preservation at the project level.
• Maintain strong command of pricing strategy, cost structures, and scope definition to support sound commercial decisions.
• Oversee and approve contracts, funding requests, and change orders, ensuring financial commitments align with execution requirements.
• Act as the escalation point for high-risk or complex projects, driving resolution and mitigating exposure.
• Hold vendors and partners accountable for performance, quality, and adherence to contractual obligations.
• Lead through regional Directors while sustaining clear visibility into execution and portfolio performance.
• Drive alignment across teams through clear communication, structured reporting, and decisive leadership.
• Demonstrate strong ownership, commercial discipline, deep construction expertise, and executive-level oversight.

AVP – Capital Projects

Manager

• Lead and manage department initiatives and strategic projects from planning through implementation.
• Monitor project progress and performance using tools such as dashboards, reports, etc.
• Partner with cross-functional teams to identify operational gaps, streamline workflows, and improve business processes.
• Support the Solutions Team in driving projects to completion and ensuring deliverables stay on track.
• Coordinate meetings, project timelines, action items, and stakeholder communications.
• Create and maintain project documentation including: PowerPoint presentations, One-pagers, Swimlane/process flow diagrams, Proposal packages, Executive summaries, Status reports.
• Contribute to the continuous improvement of project management processes and tools.
• Evaluate current project workflows and methodologies to identify inefficiencies and recommend improvements.
• Develop and implement best practices and strategies to optimize project planning, execution, and delivery.
• Work closely with project teams, stakeholders, and department heads to ensure alignment and buy-in for optimization initiatives.
• Partner with internal teams to develop and implement change management strategies that support the transition to new processes.
• Work closely with department heads and senior leaders to identify operational challenges, streamline processes, and ensure continuous improvement initiatives align with business objectives.
• Oversee multiple complex projects simultaneously, ensuring they are delivered on time, within scope and aligned with business priorities.
• Identify potential risks associated with new process implementations and develop strategies to mitigate them.
• Collaborate with technology vendors to identify and integrate new systems that can improve operational efficiencies.
• Assist with process mapping, workflow optimization, and operational standardization efforts.
• Drive accountability and follow-up to ensure projects move forward efficiently and deadlines are met.

Capital Projects Manager

Project Manager

• Manages and executes daily on-site activities for multiple projects
• Coordinates and participates in project meetings with subcontractors, consultants, and stakeholders
• Conducts frequent property inspections to ensure projects follow proper safety precautions
• Establishes expectations and collaborates with internal and external stakeholders to ensure projects are on schedule and within budget
• Prepares/updates weekly project status reports to internal/external stakeholders

Associate Project Manager, Capital Projects

• Responsible for overseeing multiple complex senior housing capital projects throughout the New Jersey market
• Manage approximately 3-5 projects at any given time
• Participate in oversight of contractors, construction schedules, and providing status reports and communication to internal and external project stakeholders
• Conduct frequent property inspections to ensure projects follow proper safety precautions
• Supervise the work of contractors, escalate potential risks and issues as necessary
• Ensure the physical integrity of the property
• Organize and participate in stakeholder meetings
• Ensure project close-out documents are in order
• Prepare/update weekly project status reports to internal/external stakeholders

System Administrator

• Administer and optimize the Yardi Aspire LMS, including user management, learning assignments, reporting, course structures, and overall learner experience across a multi-site environment
• Develop and maintain dashboards, reports, and learning analytics to monitor engagement, compliance, completion trends, adoption metrics, and program effectiveness
• Analyze learner data and feedback to identify gaps, risks, and opportunities for continuous improvement and operational efficiency
• Partner cross-functionally with internal and external stakeholders to support scalable learning strategies and system enhancements
• Support instructor-led, virtual, eLearning, and blended learning programs through LMS setup, coordination, and operational support
• Provide actionable insights and recommendations to improve learning effectiveness, learner experience, and business outcomes
• Continuously improve learning systems, reporting processes, workflows, and training operations while maintaining LMS and learning technology best practices

Learning Systems Administrator, LMS experience required, Yardi Aspire preferred

Analyst

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
• Provides expertise in designing and optimizing resident journeys, ensuring standardization
• Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
• Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
• Contributes to maintaining project plans and timelines
• Conducts comprehensive training to ensure proficient CRM and RentCafe system use
• Provides ongoing support addressing issues, and continuously optimizing workflows
• Collaborates with internal support teams to resolve challenges
• Implements quality assurance processes
• Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
• Establishes best practices and ensures solution delivery adheres to defined standards
• Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
• Develops regular and thorough status communications for senior leadership and stakeholders
• Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

Senior Business Applications Analyst, RentCafe – Yardi RentCafe Experience Required

Business Applications Analyst – RentCafe, Wellness

IT Support

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
• Respond to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat
• Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction
• Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk)
• Ensure all tickets are followed up on, updated regularly, and resolved in a timely manner.
• Guides stakeholders through platform features, offer solutions to common problems, and provide training or advice to improve their use of the Yardi Senior product suite
• Stays up to date on new features and product updates within the Yardi Senior product suite to maintain a high level of technical knowledge and service excellence
• Strives to meet or exceed service level agreements (SLAs) for ticket resolution, response time, and customer satisfaction
• Collaborates with internal support teams to resolve challenges
• Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
• Develops regular and thorough status communications for senior leadership and stakeholders
• Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

Support, Yardi Help Desk

• Serve as a strategic liaison between Property Accounting and system support, managing and resolving Yardi-related issues
• Lead the administration and maintenance of the Chart of Accounts (COA), including creation of new accounts, updates to existing codes, and understanding of headers and total into accounts
• Support and troubleshoot Custom Account Tree functionality, including setup and ongoing edits
• Act as the point of contact for finance and accounting-related implementations and modules (e.g., Fixed Assets, Construction Manager, Intercompany, Procure-to-Pay, and Payment Processing)
• Validate Trial Balance and AR data during operator transitions and acquisitions
• Support corrections related to BOM and Property Accounting ledgers
• Provide backup support for Medicaid-related processes as needed
• Conduct regular audits to ensure system access and role provisioning align with internal controls and audit standards
• Collaborate with internal support teams to identify and resolve system challenges
• Assist the AVP, Operations in developing and delivering training programs that ensure operations teams are proficient in Yardi system functionality
• Develop strong relationships with internal and external stakeholders to support strategic initiatives
• Contribute to agile and project-based workflows, helping drive continuous improvement in system processes and reporting

Senior Business Applications Analyst, Voyager

Support Help Desk

• Manages and executes daily on-site activities for multiple projects.
• Coordinate and participate in project meetings with subcontractors, consultants, and stakeholders.
• Conduct frequent property inspections to ensure projects follow proper safety precautions.
• Supervises the work of contractors and escalates potential risks and issues as necessary.
• Prepares/updates weekly project status reports to internal/external stakeholders.

Associate Project Manager, Capital Projects – Southwest

Compliance

• Serve as the liaison between Internal Audit, Property Accounting, and Business Applications to ensure Yardi configurations and processes align with audit requirements.
• Design and maintain access controls, user roles, and permissions in accordance with Welltower’s SOX and compliance standards.
• Conduct periodic system access and role provisioning reviews across Yardi Voyager, Payscan, and related modules.
• Support audit testing and data validation during internal and external reviews.
• Partner with IT and Finance teams to document and implement control procedures that enhance data accuracy, segregation of duties, and transaction traceability.
• Develop, document, and maintain system workflows and audit logs to ensure transparency across financial processes.
• Participate in the creation and execution of internal control assessments tied to key accounting and operational modules (e.g., GL, AP, Construction Manager, Investment Accounting).
• Monitor and evaluate system changes, ensuring audit impacts are assessed and documented prior to release.
• Assist in creating training materials to promote audit awareness and system compliance across business units.
• Collaborate with external auditors and provide system access documentation, workflow evidence, and supporting reports as required.
• Support remediation efforts identified during internal or external audits, ensuring timely and verified resolution.

AVP – Capital Projects

Capital Projects Manager

Associate Project Manager, Capital Projects

Associate Project Manager, Capital Projects

Learning Systems Administrator, LMS experience required, Yardi Aspire preferred

Senior Business Applications Analyst, RentCafe – Yardi RentCafe Experience Required

Business Applications Analyst – RentCafe, Wellness

Support, Yardi Help Desk

Senior Business Applications Analyst, Voyager

Support Help Desk

Associate Project Manager, Capital Projects – Southwest

Business Applications Compliance Manager