Welltower™ Inc. (NYSE:WELL)

Customer Success Manager

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
• Provides expertise in designing and optimizing resident journeys, ensuring standardization
• Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules
• Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums
• Contributes to maintaining project plans and timelines
• Conducts comprehensive training to ensure proficient CRM and RentCafe system use
• Provides ongoing support addressing issues and continuously optimizing workflows
• Collaborates with internal support teams to resolve challenges
• Implements quality assurance processes
• Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
• Establishes best practices and ensures solution delivery adheres to defined standards
• Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI
• Develops regular and thorough status communications for senior leadership and stakeholders
• Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions

Senior Business Applications Analyst, CRM