Senior Implementation Manager – Senior Living, Healthcare

Welltower™ Inc. (NYSE:WELL)

Implementation Manager bridging technology solutions with operational implementation across healthcare facilities. Leading training and change management initiatives for successful technology adoption and operational impact.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Bridge technology solutions with operational implementation across 1,400+ facilities, ensuring successful adoption, staff training, and sustainable integration.
Lead change management initiatives and coordinate with existing operations teams to maximize technology adoption and operational impact.
Develop comprehensive implementation frameworks for technology rollouts.
Coordinate with operator teams to ensure smooth technology adoption.
Review training programs and materials for facility staff and management.
Monitor adoption metrics, user satisfaction, and operational impact.
Design and execute change management strategies for technology implementations.
Assess organizational readiness and identify potential resistance points.
Build change champion networks across facilities and regions.
Develop communication plans and stakeholder engagement strategies.
Analyze existing operational processes and identify improvement opportunities.
Design integration points between new technologies and existing systems.
Establish performance metrics and success criteria for operational improvements.
Coordinate with IT teams on technical integration requirements.
Build strong relationships with facility administrators and operations teams.
Conduct regular site visits to assess implementation progress and gather feedback.
Facilitate best practice sharing across facilities and regions.
Support facility teams with troubleshooting and optimization.
Create comprehensive training curricula for various technology implementations.
Develop user manuals, quick reference guides, and support documentation.
Establish help desk protocols and escalation procedures.
Coordinate with vendors on training resources and ongoing support.

Requirements

What you’ll need

Bachelor's degree in Operations Management, Business Administration, or related field
5+ years experience in operations consulting, healthcare operations, or change management
Strong project management skills with experience managing multi-site implementations
Excellent communication and training skills with diverse audiences
Experience working with healthcare regulations and compliance requirements
Senior living or healthcare industry experience with direct facility operations knowledge
Change management certification (Prosci, Kotter, etc.)
Six Sigma or Lean operations certification
Experience training staff in healthcare or senior living environments
Multi-jurisdictional experience (US, Canada, UK).

Benefits

Comp & perks

Competitive Base Salary + Annual Bonus
Generous Paid Time Off and Holidays
Employee Stock Purchase Program – purchase shares at a 15% discount
Employer-matching 401(k) Program + Profit Sharing Program
Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
Tuition Assistance Program
Comprehensive and progressive Medical/Dental/Vision options
Professional Growth
And much more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Change ManagementOperational ImplementationPerformance Metrics DevelopmentProcess Improvement AnalysisTechnology IntegrationTraining Curriculum DevelopmentUser Satisfaction MonitoringStakeholder EngagementTroubleshooting SupportHelp Desk Protocols

Soft Skills

Excellent Communication SkillsRelationship BuildingFacilitation of Best PracticesAdaptability to Diverse AudiencesLeadership in Change Initiatives

Certifications

Change Management Certification (Prosci, Kotter, etc.)Six Sigma CertificationLean Operations Certification