Wella Company

Customer Support

• Manage relationships with customers across all of Wella’s geographical regions, ensuring excellent customer service and satisfaction
• Process end-to-end customer orders in SAP: entry, masterdata/availability/credit checks, interaction with our warehouses, documentation, and invoicing
• Support growth in assigned customer accounts by identifying new opportunities and optimizing order & delivery performance
• Work collaboratively with Sales, Commercial, Logistics, Market & Production Planners and Masterdata teams to ensure timely shipments
• Act as a main point of contact for all order, shipping and billing inquiries
• Analyze sales and service data to identify trends, drive improvements and support business decisions
• Manage and resolve customer complaints regarding order quantities, quality and delivery
• Issue credit/debit notes as required and ensure full compliance with regulatory requirements
• Stay up to date on SAP and MS Office best practices, embracing new functionalities and technologies

Senior Customer Service Specialist – SAP Required

Analyst

• Accelerate value & make an impact by doing day-to-day General Ledger operations:
• Perform periodic month end closing activities
• Treasury accounting
• Preparation and posting journal entries
• Balance sheet reconciliations and monitoring
• Preparation of standard reports
• Fixed assets processing
• Intercompany processing
• Check that transactions are booked according to accounting policy
• Create and update of process related documentation (SOP)

RTR Analyst

Ecommerce

• Lead the overall TikTok Shop growth strategy, including channel planning, product prioritization, promotional cadence, and performance optimization.
• Provide strategic oversight to the TikTok Shop agency, ensuring alignment on growth plans, creator pipeline, content direction, and storefront performance.
• Serve as the internal owner for TikTok Shop, aligning Marketing, Brand, Social, Creative, Operations, Sales, and DTC teams to support channel initiatives and ensure cohesive execution.
• Troubleshoot and resolve operational, system, or technical issues impacting channel performance in partnership with internal teams and the agency.
• Provide regular performance reporting to internal stakeholders and make strategic recommendations to improve channel performance.
• Support broader omnichannel ecommerce efforts as needed, including assisting with B2B retailer.com partners or brand.com initiatives.
• Collaborate with Sales, Marketing, Creative, Operations, and DTC teams to deliver assets, product information, and updates required for digital channel execution.
• Ensure consistency of brand storytelling, product presentation, and promotional alignment across digital touchpoints.
• Contribute to channel-level forecasting, demand planning, and performance analysis to support holistic omnichannel visibility.

Ecommerce Manager

Director

• Lead strategic projects that deliver value to global and regional business teams
• Drive profitable long-range growth plans and improve competitive advantages
• Lead cross-functional partners through project scoping, research, workshops, and analysis
• Find growth and profitability opportunities through robust data analysis
• Build communications/decks to create clarity across the organization
• Play a leading role in the Wella Company corporate strategic planning cycle
• Build functional Strategy excellence for Wella Co.

Director, Global Strategy

Account Manager

• Identify, develop, and manage strategic relationships that support organizational goals
• Cultivate partnerships with external stakeholders and coordinate collaborative initiatives
• Ensure partnership activities align with the organization's mission and growth strategies
• Drive business through strategic partnerships that increase brand awareness and disrupt the nail category
• Source and evaluate potential partners and maintain a pipeline of opportunities
• Assist in developing partnership proposals, agreements, and contracts
• Serve as the secondary contact for partners ensuring high-quality support
• Maintain strong relationships with existing partners
• Track deal terms, timelines, deliverables, and compliance
• Collaborate cross-functionally with internal teams to implement partnership initiatives
• Conduct market and industry research to identify trends and partnership opportunities
• Prepare reports for leadership on partnership performance

Associate Manager, Partnerships

Procurement

• Develop and execute sourcing strategies which deliver best value in terms of innovation, quality, service, cost and cash
• Drive strategy, savings initiatives, contract stewardship and business plans with discipline to deliver the fiscal year objectives
• Ensure appropriate support and alignment with regional and local teams, R&D, Operations, Supplier galaxy and Finance in the implementation and execution of the strategy and projects

Senior Procurement Manager

Account Executive

• Prospecting: identify salons to target, organize your prospecting plan, request appointments, meet prospects and understand their needs.
• Retention and development: manage and animate the portfolio of existing clients.
• Present our innovations: propose new services and trainings to help your clients grow their turnover and improve satisfaction levels.
• Drive performance and KPIs: track your performance indicators (turnover, number of active clients, product-range market share per salon, etc.).
• Use digital tools (Salesforce CRM, Power BI, AI tools) to manage your activity and anticipate business opportunities.
• Brand presence and visibility: ensure the presence and visibility of our professional brands in salons, check that product ranges are properly displayed, advise clients on point-of-sale merchandising, and inform them about best commercial practices to improve product sell-through (sell-out activities).

Sales Representative – 6-month fixed-term contract

People Operations

• Custodian of all employee-administrative tasks across the employee lifecycle.
• Ensure 100% accuracy and tracking of employee data, in line with GDPR requirements.
• Accountable to ensure all HR administration is effectively processed in line with payroll deadlines.
• Reporting on HR data and information, ensures data reliability and provides analysis for HRD and HR Manager.
• Provides first line support to line managers on HR policy and administrative queries.
• Supports HR Manager with the preparation for the annual performance, talent and merit review cycle.
• Supports all aspects of best in class onboarding that lives Wella values.
• Accountable for coordination of all employee training programs including scheduling, processing of payments, bookings, spend management and loading on HR data portal.
• Works with Finance to ensure payroll forecast is routinely updated, to ensure effective payroll budget management.
• With support from the rest of the People team, will conduct appropriate training and HR presentations.
• Assist with key HR programs and projects.
• Contributes to creating outstanding employee experience, sees opportunities to do things better and proactively presents proposals to HRM/ HRD.
• Champion talent development, capability building and a high‑trust culture grounded in Speed, Simplification, Accountability and Intensity.

Junior People Business Partner

Financial Planning and Analysis

• Partner with Sales, Marketing, and Category teams to evaluate commercial initiatives, promotional plans, and investment decisions
• Oversee the end-to-end management of trade funds, ensuring accurate budgeting, forecasting, and reporting
• Support customer negotiations and trade terms with financial insight and risk assessment
• Serve as a key point of contact between Finance and commercial stakeholders to ensure alignment of financial and strategic goals
• Lead budgeting, forecasting, and long-range planning for revenue, trade spend, and gross margin
• Deliver accurate, timely financial reports and dashboards with insightful commentary
• Analyze variances between actuals and forecast, identifying risks and opportunities
• Track key commercial KPIs including customer/channel profitability, and ROI of trade spend
• Drive improvements in margin and working capital through deep commercial analysis and recommendations
• Evaluate financial performance by customer, product, and region to support strategic reviews
• Support scenario modeling, business cases, and investment appraisals (e.g. new channels, market entry)
• Lead finance input into strategic initiatives such as customer planning cycles, sales incentive schemes, and contract negotiations
• Ensure adherence to financial controls and compliance with internal policies for commercial decisions (e.g., discounting, promotions, trade terms)

Sales Finance Manager, OPI & Prosumer

Marketing

• Develop and implement GTM strategies for new innovations and base business
• Own the 4Ps strategy and execution, defining KPIs and success models by channel
• Analyze business drivers and category trends to identify growth opportunities
• Lead initiative and base business forecasting, ensuring readiness for launches
• Create and deliver best in class sales enabling tools (concept sell decks, seasonal materials, local success model)

Manager, Trade Marketing, Retail Hair

• Manage distribution lists, sample requests, and general administrative needs from markets
• Coordinate all global deployment processes end-to-end
• Draft and circulate regular global bulletins, updates, and initiative communications to markets
• Maintain and update the Trade Marketing Shared Folder
• Track global business performance and help identify key drivers, risks, or opportunities
• Attend weekly cross-functional initiative meetings
• Lead small to mid-sized projects from kick-off through completion

Trade Marketing Specialist – Global OPI

Manager

• Lead the overall TikTok Shop growth strategy, including channel planning, product prioritization, promotional cadence, and performance optimization.
• Provide strategic oversight to the TikTok Shop agency, ensuring alignment on growth plans, creator pipeline, content direction, and storefront performance.
• Serve as the internal owner for TikTok Shop, aligning Marketing, Brand, Social, Creative, Operations, Sales, and DTC teams to support channel initiatives and ensure cohesive execution.
• Troubleshoot and resolve operational, system, or technical issues impacting channel performance in partnership with internal teams and the agency.
• Provide regular performance reporting to internal stakeholders and make strategic recommendations to improve channel performance.
• Support broader omnichannel ecommerce efforts as needed, including assisting with B2B retailer.com partners (e.g., Sally Beauty, Cosmoprof, SalonCentric) or brand.com initiatives.
• Collaborate with Sales, Marketing, Creative, Operations, and DTC teams to deliver assets, product information, and updates required for digital channel execution.
• Ensure consistency of brand storytelling, product presentation, and promotional alignment across digital touchpoints.
• Contribute to channel-level forecasting, demand planning, and performance analysis to support holistic omnichannel visibility.

Manager, Omnichannel and Social Commerce

Supply Chain

• Develop, maintain, and grow win-win business partnerships with TPMs.
• Have operational KPI (Key Performance Indicator) accountability for all PQCDSM (Production, Quality, Cost, Delivery, Safety, Morale) measures across the supply chain.
• Develop and owns E2E the Supply chain readiness detailed plan and the related CPS for his/her supply chain with input from the initiative planner (at the planning hub) for all detailed planning and master data elements.
• The SC/SIL ensures that the TPM executes the production plan on quantity, timing, and IRC mix in the most agile way.
• The SC/SIL is responsible for the TPM operating Results. They own loss analysis activities with the TPM, leading and supporting cost-saving efforts (cost/unit) and delivering the business needs.
• The SC/SIL owns the documented Operating Strategy between the TPM and Wella to meet business needs.
• The SC/SIL leads the Initiative Execution Process for the TPM from the Commit gate until the start of production (SOP) and shipment (SOS).
• The SC/SIL works closely with the planning hub and the TPM site resources to coordinate the execution of the initiative at the TPM.
• Quality owns the overall results of the TPM quality performance, while the SC/SIL supports the plan, engages in discussions and plan development as necessary, and is a point of escalation if required.
• The SC/SIL leads the activities to improve agility (i.e., lead times and MOQ) for pack and raw materials and finish products.
• The SCL owns the process for reporting, root causing, and disposition of any off-book liability at the TPM.
• The SC/SIL owns the overall results of any internal controls program, including the action plan and monitors ongoing controls compliance for the TPM.
• The SC/SIL is the primary owner of any BCP program at the TPM and should involve procurement in these plans.

Supply Chain Site Initiative Manager

• Shape, drive, and execute Rewards programs across Wella’s Total Rewards pillars
• Own initiatives related to Compensation, Benefits, Wellbeing, and Mobility
• Audit and enhance existing programs, ensuring compliance with changing local laws
• Manage day-to-day compensation and benefits operations

Director, Total Reward – Americas

• Champion the customer experience by ensuring responsiveness, transparency, and reliability in all interactions.
• Recommend process enhancements that improve customer satisfaction and reduce friction.
• Ensure data integrity across all customer and order records.
• Issue reports on service performance, order metrics, and delivery KPIs.
• Create and maintain accurate initial order entries, ensuring high product and service quality.
• Respond to customer inquiries regarding products, pricing, and order status in a timely and professional manner across email, live chat, text, and phone conversations.
• Handle emergency orders and implement alternative procedures for urgent customer needs.
• Support on-time delivery and manage returns, refusals, and logistics exceptions.
• Proactively inform customers and sales teams of shortages, damages, and transportation updates.
• Identify and implement improvements in order management and logistical processes.
• Collaborate with cross-functional teams to define and document SOPs, job aids, and training materials.
• Support strategic initiatives such as promotional cycle management and pipeline order planning.
• Assist in defining month-end and year-end targets in partnership with finance and supply chain teams.