WEC Energy Group

Business Analyst

• Perform analysis on large amounts of complex data to provide the business with fact-based insights
• Offer internal process and user/customer perspective of simplicity, efficiency, and effectiveness into design and analysis
• Support departmental reporting, metrics, budgets, dashboards, and analytics
• Make recommendations and present alternatives to address business needs or resolve impediments
• System configuration and administration
• Develop functional, process, and system documentation
• Monitor system and process performance and escalate issues as appropriate
• Influence, gather, define and document complex business requirements and processes
• Develop test plan / test cases and coordinate user acceptance testing
• Lead projects or process improvements
• Serve as subject matter expert on systems, process, and user/customer impact
• Prepare business cases and cost/benefit analysis
• Work with cross-functional teams and contacts to ensure efficient process flow across organizational lines
• Anticipate, interpret, and translate overall business/industry trends into proactive/actionable solutions

Administration

• Develop and support the company's enterprise servers, virtualization environment, and storage environment
• Manage enterprise Storage Area Network (SAN) infrastructure and NAS infrastructure
• Support and manage Windows / Linux server infrastructure
• Manage cloud server and storage infrastructure
• Hands-on management of physical and virtual servers, power, cooling, and data center equipment
• Design, build, and support server and storage infrastructure hosted in enterprise cloud solutions
• Provide 24x7 on-call support for server and storage environment
• Assist application support team’s initiatives including server, storage, and recovery design

IT Server and Storage Administrator

Software Engineer

• Support PV Solar projects, including observing field activities, updating equipment records, and focusing on operational performance and optimization of solar sites.
• Support wind project operational performance and optimization.
• Review and revise technical documentation and drawings.
• Perform ad hoc investigations of emergent equipment issues.
• Use available data to investigate performance or reliability issues within the solar and wind fleets.
• Provide general engineering support to PG-Renewables group
• Track ongoing tasks across sites and support engineers and supervisors
• Drive continuous improvement by researching emerging utility solar trends.
• Alternate between remote and office work as needed (hybrid setting)
• Travel to generation sites in remote locations in WI, MI, IA, or IL

Renewables Engineering Intern

Designer

• Assist the design staff.
• Help measure distances.
• Draft preliminary drawings.
• Take job site photos.
• Monitor Return-By Dates.
• Speak with customers.
• Assistance with data entry of customer applications.
• Restoration follow-up.
• Job close outs.
• Support with miscellaneous office duties (sending out mail, other duties as assigned).

Student – Technical/Designer

Manager

• Ensure superior quality service in the delivery of natural gas to commercial and industrial customers.
• Resolve customer concerns related to service delivery and system reliability.
• Act as a project manager for gas service, alterations, and relocation projects.
• Coordinate work activities with customers and other work groups.
• Develop emergency restoration and communication plans for customers.
• Advise customers on gas and electric end-use technologies and energy conservation strategies.
• Represent Field Operations and System Operations in meetings.

Service Manager

Operations

• Work with a variety of analytical software to provide solutions to improve efficiency of natural gas transmission and distribution systems
• Monitor progress against compliance due date and year-end targets
• Understand the operation of gas facilities to properly supply natural gas to customers
• Develop knowledge of the installation process of new facilities and the retirement of existing ones as a part of new pipeline construction program
• Ensure we are delivering a quality service to our customers
• Work with various stakeholders and provide input on technical engineering aspects of projects

Field Operations Engineer

• Performing a variety of tasks to support field operations within an office setting
• Monitoring compliance workloads
• Analyzing data and utilizing reports
• Creating work orders and assigning to field personnel
• Requesting permits
• Fielding calls from customers and field employees
• Providing daily support to company and contracted field employees

Operations Specialist, Gas Operations

• Manage internal resources, external contracted resources and business applications/processes
• Supervise tasks in Gas Operations or Electric Operations related to construction, design, planning, and scheduling
• Oversee construction or maintenance activities related to the company’s transmission and distribution infrastructure
• Ensure customers’ needs are met in a safe, efficient and timely manner
• Conduct safety meetings to communicate safety requirements, updates and training
• Manage work assignments to minimize overtime and costs while ensuring customer service
• Motivate and engage employees to increase efficiency, productivity, availability, safety performance and core expectations
• Ensure quality work is performed in accordance with appropriate standards

Operations Supervisor

Consultant

• As the primary customer contact, the RESC proactively and reactively responds to the sales and service needs of residential and small commercial customers.
• Contact, establish, and maintain relationships with both new and current customers to discuss their energy service needs and requirements.
• Work with homeowners, developers, contractors, consultants, engineering firms, municipalities to establish new/expanded service.
• Consult with customers on service options and corresponding prices.
• Create/cancel work requests, send applications and other correspondence to customers, builders, contractors.
• Coordinate installation with internal and external resources, negotiate timelines and required-by dates.
• Manage customer contact and expectations for service delivery.
• Provide notification for planned outage to affected customers.
• Respond to rate evaluations, bill inquiries, various service functions.
• Initiate customer referrals and promote participation in various company programs, energy efficiency, focus on energy, conservation measures.
• Process annexation orders and request addresses to be designated and assigned by municipalities for new premises.
• Respond to customers regarding outages and be available for emergency/storm duty roles.

Residential Energy Services Consultant

• Providing design engineering
• Cost details
• Analysis
• Problem-solving
• Third-party authorizations in a cost-effective manner for new services orders, rewires, system maintenance, facility relocations and other orders as assigned.
• Integrates knowledge, experience, governmental codes, industry standards and determines company requirements, to solve technical problems in a safe, cost effective manner that satisfy energy service needs.
• Provides technical support to and coordination between outside contractors, consultants, other utilities, and governmental agencies.
• Ensures that the system meets company, governmental, and customer performance and safety standards.

• Support Customer Service and Operations (CSO) by performing analysis to support business decision-making needs
• Serve as a liaison between IT and various business departments
• Implement and configure enhancements to new and existing systems and provide training support for shop personnel
• Define specifications, conduct testing, and assist in developing recommendations to solve problems related to business system operations

IT Support

• Responsible for supporting and enhancing software and/or data analytics solutions
• Tasks involve designing, modifying, developing, testing, configuring and implementing programs, scripts, processes and procedures
• Learns and applies the team’s standards and processes
• Provides day to day client support as experience and expertise allow
• Develops and uses a variety of IT skills across four main disciplines

IT Infrastructure Consultant

Electrical Engineer

• This role will be focused on technical support and problem solving associated with the long term ownership of generator systems, substations, and balance of plant equipment for the Renewables O&M Engineering Team.
• This engineering role will support and ensure the operational success of wind/solar/battery storage plant assets in the WEC Fleet.
• Provide subject matter expertise and technical review for new plants to be added to our rapidly expanding renewable fleet.
• Demonstrates ownership of assigned equipment.
• Highly knowledgeable of design basis for a variety of systems.
• Supplies advanced system and plant wide knowledge to troubleshoot and improve performance and reliability.
• Utilizes performance monitoring tools and independently performs advanced calculations, tests and engineering analysis to develop recommendations to maintain and improve plant system and equipment performance, efficiency and reliability.

Electrical Engineer – Substations, Wind/Solar/Battery Storage

Customer Support

• Supervise CCC operations and staff to ensure excellent customer service.
• Lead a 24x7 emergency contact center operation.
• Responsible for coaching, counseling, discipline, training and development to team members.
• Establish performance management and development plans yearly.

Business Analyst

IT Server and Storage Administrator

Renewables Engineering Intern

Student – Technical/Designer

Student – Technical/Designer

Service Manager

Field Operations Engineer

Operations Specialist, Gas Operations

Operations Supervisor

Residential Energy Services Consultant

Designer

Business Analyst

IT Infrastructure Consultant

Electrical Engineer – Substations, Wind/Solar/Battery Storage

Team Leader – Customer Care Center