Team Leader – Customer Care Center
WEC Energy Group
full-time
Posted on:
Location Type: Office
Location: Pewaukee • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $76,932 - $115,399 per year
Job Level
Senior
About the role
- Supervise CCC operations and staff to ensure excellent customer service.
- Lead a 24x7 emergency contact center operation.
- Responsible for coaching, counseling, discipline, training and development to team members.
- Establish performance management and development plans yearly.
Requirements
- Bachelors or Associate degree.
- 3-4 years experience in direct marketing or inbound/outbound customer center operation (100+ seats).
- Leadership and people development experience including contact quality and performance measurements.
- Knowledge in telephony and workforce management.
- Knowledge in customer programs and desktop applications.
Benefits
- Competitive pay and benefits to recognize hard work and dedication.
- Opportunity for professional development and career growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
telephonyworkforce managementperformance measurementscustomer programsdesktop applications
Soft skills
leadershipcoachingcounselingdisciplinetrainingdevelopmentcustomer service
Certifications
Bachelors degreeAssociate degree