WEC Energy Group

Residential Energy Services Consultant

WEC Energy Group

full-time

Posted on:

Location Type: Office

Location: Fort Atkinson • Wisconsin • United States

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Salary

💰 $29 - $48 per hour

About the role

  • As the primary customer contact, the RESC proactively and reactively responds to the sales and service needs of residential and small commercial customers.
  • Contact, establish, and maintain relationships with both new and current customers to discuss their energy service needs and requirements.
  • Work with homeowners, developers, contractors, consultants, engineering firms, municipalities to establish new/expanded service.
  • Consult with customers on service options and corresponding prices.
  • Create/cancel work requests, send applications and other correspondence to customers, builders, contractors.
  • Coordinate installation with internal and external resources, negotiate timelines and required-by dates.
  • Manage customer contact and expectations for service delivery.
  • Provide notification for planned outage to affected customers.
  • Respond to rate evaluations, bill inquiries, various service functions.
  • Initiate customer referrals and promote participation in various company programs, energy efficiency, focus on energy, conservation measures.
  • Process annexation orders and request addresses to be designated and assigned by municipalities for new premises.
  • Respond to customers regarding outages and be available for emergency/storm duty roles.

Requirements

  • Applicant must have an associate degree (or equivalent education) in engineering, marketing, business administration, project management or finance.
  • In lieu of an associate degree, applicant must have four years of Wisconsin Field Operations experience including customer service and clerical support.
  • Applicant must have at least three years of customer contact experience.
  • Applicant must have a valid driver's license and meet the company's requirements for driving.
  • Official transcripts are required and should be submitted at the time of your application; must be attached to application or provided to HR within ten (10) days of the posting closing date.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceproject managementclerical supportenergy service consultationservice delivery managementrate evaluationbill inquiry handlinginstallation coordinationservice request processingemergency response
Soft skills
relationship managementcommunicationnegotiationcustomer engagementproblem-solvingorganizational skillsproactive responsereactive responseteam collaborationcustomer expectation management
Certifications
valid driver's license