WEC Energy Group

Residential Energy Services Consultant

WEC Energy Group

full-time

Posted on:

Location Type: Office

Location: Fort Atkinson • Wisconsin • United States

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Salary

💰 $29 - $48 per hour

About the role

  • As the primary customer contact, the RESC proactively and reactively responds to the sales and service needs of residential and small commercial customers.
  • Contact, establish, and maintain relationships with both new and current customers to discuss their energy service needs and requirements.
  • Work with homeowners, developers, contractors, consultants, engineering firms, municipalities to establish new/expanded service.
  • Consult with customers on service options and corresponding prices.
  • Create/cancel work requests, send applications and other correspondence to customers, builders, contractors.
  • Coordinate installation with internal and external resources, negotiate timelines and required-by dates.
  • Manage customer contact and expectations for service delivery.
  • Provide notification for planned outage to affected customers.
  • Respond to rate evaluations, bill inquiries, various service functions.
  • Initiate customer referrals and promote participation in various company programs, energy efficiency, focus on energy, conservation measures.
  • Process annexation orders and request addresses to be designated and assigned by municipalities for new premises.
  • Respond to customers regarding outages and be available for emergency/storm duty roles.

Requirements

  • Applicant must have an associate degree (or equivalent education) in engineering, marketing, business administration, project management or finance.
  • In lieu of an associate degree, applicant must have four years of Wisconsin Field Operations experience including customer service and clerical support.
  • Applicant must have at least three years of customer contact experience.
  • Applicant must have a valid driver's license and meet the company's requirements for driving.
  • Official transcripts are required and should be submitted at the time of your application; must be attached to application or provided to HR within ten (10) days of the posting closing date.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproject managementclerical supportenergy service consultationservice delivery managementrate evaluationbill inquiry handlinginstallation coordinationservice request processingemergency response
Soft Skills
relationship managementcommunicationnegotiationcustomer engagementproblem-solvingorganizational skillsproactive responsereactive responseteam collaborationcustomer expectation management
Certifications
valid driver's license