WE GO BEYOND GmbH

Manager

• Verantwortung der Transformation des telefonischen Service zu einem KI-gestützten Contact Center von der Konzeption bis in den Betrieb
• Aufbau des Bereichs mitsamt eigenem Team von Grund auf
• Identifikation der stärksten KI-Use-Cases im Kundenservice und Überführung von der Idee bis in den Produktivbetrieb
• Übersetzung der Anforderungen aus dem Servicebetrieb in User Stories für Voice- und Chatbots
• Verantwortung des Backlogs
• Ende-zu-Ende-Steuerung der Umsetzung
• Zusammenführung von Telefonie, CRM und Bots mit der IT zu einer Plattform
• Beobachtung des Marktes und Entscheidung über den Einsatz neuer Technologien
• Verantwortung für Qualität und Effizienz im Kundenkontakt
• Direkte Berichtslinie zur Bereichsleitung Kundenservice

Senior Manager KI-Transformation Kundenservice

Artificial Intelligence

• Responsible for the group's AI roadmap from a business perspective and for defining the framework for its implementation
• Translate the company vision into a concrete, measurable AI roadmap with initiatives, milestones, KPIs and resourcing
• Accountable for strategic technology partnerships and close collaboration with IT on the design of the AI platform
• Define the AI‑first operating model and drive organizational development through enablement
• Establish an innovation unit based on the forward‑deployment principle
• Evaluate new technological developments and concepts for relevance to the company
• Build and restructure a newly formed division of around 30 employees, redesigning its structure and focus areas
• Direct reporting line to the Executive Board

Director, AI Transformation – Innovation

Product Manager

• Full ownership of the solution from concept through to operation.
• Lead an interdisciplinary team and act as the bridge between the business and IT.
• Design the solution and drive automation in telephone-based customer service.
• Translate requirements into clear user stories for voice and chatbots and own the backlog.
• Manage implementation end-to-end, with full accountability for project objectives, budget and the leadership of an interdisciplinary agile team.
• Bring telephony, CRM and bots together with IT into a unified platform and design their interaction.
• Keep an eye on the market, take responsibility for decisions on adopting new technologies, and ensure quality and efficiency in the customer channel.

Senior Product Owner, Conversational AI

• You are responsible for transforming the telephone service into an AI-supported contact center, from concept through to operations.
• You identify the highest-impact AI use cases in customer service and drive them from idea to live production.
• You translate operational service requirements into clear user stories for voice and chatbots and own the backlog.
• You oversee implementation end-to-end and build the area with your own budget and an interdisciplinary, agile team.
• You consolidate telephony, CRM and bots together with IT into a unified platform.
• You monitor the market, make decisions on adopting new technologies, and are accountable for quality and efficiency in customer interactions.

Senior Manager, AI Transformation — Customer Service

• You take overall leadership of the company across all areas and bear full responsibility for business results.
• You report directly to the shareholders and help shape the company’s direction for the coming years.
• E‑commerce & Performance – You develop the online store, performance marketing and analytics and run the business using clear key metrics.
• Product & Assortment – You align the assortment with fashion and seasonal cycles, optimize product development and identify new strategic business opportunities for the company.
• Growth & Markets – You continue to build DACH as a profitable core market and lay the groundwork for international expansion as the next step.
• Team & Culture – You further develop the existing team and create a performance culture with clear objectives and a binding annual plan.

CEO – D2C Fashion

Ecommerce

• Du übernimmst die Gesamtführung des Unternehmens in allen Bereichen und trägst die volle Verantwortung für die Geschäftsergebnisse.
• Du berichtest direkt an die Gesellschafter und prägst die Richtung der nächsten Jahre mit.
• E-Commerce & Performance – Du baust Onlineshop, Performance Marketing und Analytics gezielt aus und steuerst das Geschäft über klare Kennzahlen.
• Produkt & Sortiment – Du richtest das Sortiment (unter anderem Fashion-Produkte) an saisonalen Zyklen aus, optimierst die Produktentwicklung und findest neue strategische Geschäftsfelder für das Unternehmen.
• Wachstum & Märkte – Du baust DACH weiter als profitablen Kernmarkt auf und legst die Basis für eine Internationalisierung im nächsten Schritt.
• Team & Kultur – Du entwickelst das bestehende Team weiter und schaffst eine Performance-Kultur mit klaren Zielen und verbindlichem Jahresplan.

CEO E-Commerce

• You assume overall leadership of the company across all areas and bear full responsibility for the business results.
• You report directly to the shareholders and help shape the company’s direction for the coming years.
• E‑Commerce & Performance – You will strategically expand the online shop, performance marketing, and analytics, and manage the business using clear KPIs.
• Product & Assortment – You align the assortment with seasonal cycles, optimize product development, and identify new strategic business opportunities for the company.
• Growth & Markets – You will further develop the DACH region as a profitable core market and lay the foundation for international expansion as the next step.
• Team & Culture – You will continue to develop the existing team and create a performance-driven culture with clear goals and a binding annual plan.

E‑Commerce CEO

• You take overall leadership of the company across all functions and hold full responsibility for business results.
• You report directly to the shareholders and help shape the company’s direction for the coming years.
• E-commerce & Performance – You scale the online shop, performance marketing and analytics, and manage the business using clear KPIs.
• Product & Assortment – You align the assortment with fashion and seasonal cycles, optimize product development, and identify new strategic business opportunities for the company.
• Growth & Markets – You further develop the DACH region as a profitable core market and lay the groundwork for subsequent international expansion.
• Team & Culture – You develop the existing team and foster a performance culture with clear goals and a binding annual plan.