Senior Product Owner, Conversational AI

WE GO BEYOND GmbH

Senior Product Owner responsible for leading AI-based contact center solutions from concept to operation. Manage an interdisciplinary team to enhance phone customer service leveraging technology.

Posted 8/2/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading interdisciplinary teams to design and implement voice and conversational AI solutions, ensuring seamless integration of telephony, CRM, and automation technologies. Possesses strong project management skills with a focus on agile methodologies and user story development.

Highest-signal resume keywords

Product OwnershipVoicebot ImplementationAgile MethodologiesBusiness-Fluent GermanTelephony and CRM Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Voice Dialog SystemsContact Center AutomationUser Story DevelopmentProject ManagementBudget Management

Soft Skills

LeadershipInterdisciplinary CollaborationDecision-Making

Tools & Technologies

CognigyGenesysFive9Google CCAI

Certifications & Qualifications

ScrumPRINCE2PMP

Industry Keywords

Conversational AICustomer Service AutomationTelephony Solutions

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Full ownership of the solution from concept through to operation.
Lead an interdisciplinary team and act as the bridge between the business and IT.
Design the solution and drive automation in telephone-based customer service.
Translate requirements into clear user stories for voice and chatbots and own the backlog.
Manage implementation end-to-end, with full accountability for project objectives, budget and the leadership of an interdisciplinary agile team.
Bring telephony, CRM and bots together with IT into a unified platform and design their interaction.
Keep an eye on the market, take responsibility for decisions on adopting new technologies, and ensure quality and efficiency in the customer channel.

Requirements

What you’ll need

Several years of experience as a Product Owner / Product Manager at the interface of business and IT in the field of Voice or Conversational AI.
Hands-on experience taking voicebots, voice dialog systems or contact center automation into production.
Experience with platforms such as Cognigy, Genesys, Five9 or Google CCAI.
Practical experience in telephone customer service with accountable responsibility.
Agile working using user stories; certifications such as Scrum, PRINCE2 or PMP are a plus.
Business-fluent German (at least C1).

Benefits

Comp & perks

A platform you will shape, not an existing system you merely maintain.
Responsibility in building the function, with your own team, budget and a direct line to the Head of Customer Service.
A high-profile role that connects service, product and AI and positions you for the next leadership step.
An attractive compensation package commensurate with responsibility.