WD-40 Company

Customer Support

• Optreden als eerste aanspreekpunt voor klanten via telefoon, e‑mail en andere communicatiekanalen
• Zorgdragen voor een correcte en tijdige verwerking en controle van klantbestellingen binnen afgesproken deadlines
• Afhandelen van klantvragen over tot bestellingen, leveringen, facturen en producten
• Nauw samenwerken met sales teams, magazijnen en transportpartners om tijdige en correcte levering te garanderen
• Ondersteunen van credit control activiteiten, waaronder factuurvoorbereiding en het oplossen van betalingsvraagstukken
• Verwerken van creditnota’s, factuurcorrecties en inhoudingen in lijn met maand‑ en kwartaalafsluitingen
• Signaleren, onderzoeken en oplossen van leveringsproblemen, tekorten of schade in samenwerking met de betrokken partijen
• Beheren en up-to-date houden van klantgegevens in ERP‑systemen, inclusief accountaanmaak en datacleaning
• Monitoren van serviceprestaties en ondersteunen van KPI‑ en managementrapportages
• Actief meedenken over en bijdragen aan de continue verbetering van customer service‑processes

Customer Service Coordinator

Product Designer

• Partner with leaders to assess organizational effectiveness and design teams, roles, and organizational structures that support business strategy and growth
• Lead talent and organizational development initiatives, including succession planning, workforce planning, and leadership development
• Manage and support performance management processes, including goal setting, coaching, calibration, and employee development planning
• Advise leaders on employee relations matters, performance concerns, workplace accommodations, and people-related decision making
• Collaborate with Learning & Development to identify capability gaps and deliver solutions that support organizational needs
• Analyze workforce, engagement, and talent data to identify trends, provide insights, and recommend action plans
• Facilitate organizational change and support leaders through team transitions and transformation initiatives
• Lead engagement survey action planning and help cultivate a positive, high-performing employee experience.

HR Organizational Design – Talent Manager, Part-Time

Account Manager

• Own and develop key regional and national customer accounts across your territory
• Deliver against revenue and growth targets through structured account planning
• Build strong, long-term partnerships with customers across DIY, hardware, automotive and industrial channels
• Identify and open new business opportunities aligned to UK commercial strategy
• Lead customer conversations, negotiations and joint business planning
• Translate insights into clear, solution-led sales strategies
• Collaborate cross-functionally with marketing, supply chain and wider sales teams
• Represent WD-40 Company as a trusted brand partner and ambassador

Regional Key Account Manager – UK (North)

Manager

• Oversee qualification, performance monitoring, and ongoing oversight of fillers and suppliers
• Lead quality readiness and supplier capability development for LATAM markets
• Drive risk-based evaluation and management of changes across product, process, supplier, and equipment
• Ensure readiness for quality issues through established processes and clear escalation pathways
• Interpret and apply regulatory requirements to maintain compliant quality systems

Quality Manager

Architect

• Define and maintain the global data architecture blueprint, including data models, SaaS integration patterns, and platform standards
• Act as the technical design authority, providing architectural oversight and technical guidance to teams
• Lead the selection, design, and evolution of the enterprise data platform
• Establish and enforce standards for data accuracy, completeness, and traceability
• Design the analytics and semantic layers for actionable insight and enable AI initiatives
• Partner closely with the Cybersecurity COE to embed data protection principles
• Serve as a trusted advisor to business and technology leaders

IT Data & Analytics Architect

Business Operations

• Leading and co-leading requirements workshops and fit-gap sessions with finance stakeholders across multiple countries and regions
• Translating country-specific business realities into clean, scalable process designs that hold up globally
• Partnering with the Implementation Specialist to build solutions that maximise standard functionality and minimise expensive customisation
• Owning the Finance process documentation — future-state design, functional specs, and SOPs
• Building and executing test scripts; reviewing results and driving fixes before go-live
• Creating training materials and leading sessions for the teams who will live in these processes every day
• Supporting hypercare through go-live

Finance Business Process Lead

• Leading and co-leading requirements workshops and fit-gap sessions with commercial, operations, and finance stakeholders across multiple countries
• Mapping current-state OTC processes and designing future-state processes that can scale globally
• Partnering with the Implementation Specialist to maximise out-of-the-box ERP functionality and push back on unnecessary customisation
• Getting deep into trade agreements, pricing logic, and rebate structures
• Owning functional specs, SOPs, and process documentation
• Building and executing test scripts; reviewing results and driving fixes before go-live
• Creating training materials and leading sessions for the people who will live in these processes every day
• Supporting hypercare through go-live and beyond

Business Process Lead – Order to Cash

General Counsel

• Draft, review, and negotiate simple to highly complex contracts and other significant documents
• Focus on supply chain and commercial agreements, including major aerosol filler and tier-one manufacturing contracts
• Adopt and lead the implementation of the organization’s global contract strategy in the Americas region
• Coordinate the preparation of training materials and conduct trainings locally
• Establish, implement, and maintain contract templates, forms, and administration regionally
• Collaborate with Americas trading bloc leaders and staff on the appropriate use of consistent contract content
• Assist regional offices with contract analysis, assessment of risk and decision-making
• Provide appropriate legal perspective to prevent acceptance of undue risk
• Provide pragmatic, astute advice on contractual risk under a variety of commercial contracts

Senior Contracts Counsel, Americas

Marketing

• Plan, deliver and optimise digital marketing campaigns across social, email, web, and e-commerce platforms
• Support and execute annual and rolling digital marketing plans
• Manage and activate paid and organic campaigns including social, influencer, and online selling platforms
• Collaborate with internal teams and agency partners to create and deliver compelling digital content
• Monitor campaign performance, budgets and ROI, using insights to continuously improve activity
• Support product launches with digital activation plans and post-launch analysis
• Develop creative briefs and oversee delivery from agency partners
• Partner with European and global teams to share insights and best practice and strengthen digital capability
• Contribute to monthly business reviews and reporting