Business Process Lead – Order to Cash

WD-40 Company

Business Process Lead for Order to Cash processes, partnering on ERP implementation and global process design at WD-40 Company. Leading stakeholder workshops, training initiatives, and complex pricing structure management.

Posted 6/10/2026full-timeMilton Keynes • 🇬🇧 United KingdomSeniorWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Leading and co-leading requirements workshops and fit-gap sessions with commercial, operations, and finance stakeholders across multiple countries
Mapping current-state OTC processes and designing future-state processes that can scale globally
Partnering with the Implementation Specialist to maximise out-of-the-box ERP functionality and push back on unnecessary customisation
Getting deep into trade agreements, pricing logic, and rebate structures
Owning functional specs, SOPs, and process documentation
Building and executing test scripts; reviewing results and driving fixes before go-live
Creating training materials and leading sessions for the people who will live in these processes every day
Supporting hypercare through go-live and beyond

Requirements

What you’ll need

5+ years of hands-on OTC experience — sales order management, trade agreements, pricing, fulfillment, or similar.
Experience contributing to an ERP implementation (requirements gathering, fit-gap, process design, testing, training) — as a business analyst, process owner, or SME
Real exposure to commercial pricing complexity: trade agreements, discounts, rebates, and deductions that vary by customer, region, or product — and an understanding of what happens when they don't align
Understanding of how third-party logistics (3PL) and third-party manufacturing (3PM) partnerships affect order fulfillment and invoicing
Awareness that go-to-market models vary by region — direct, broker/distributor, finished goods vs. concentrate — each creating different OTC process requirements
Ability to hold your own in a room with sales, commercial, operations, warehouse, and finance stakeholders who each have strong views about how the process should work
UK work authorisation (visa sponsorship is not available)
CPG or distribution industry background
EDI familiarity in a B2B context
Experience with rebate management programmes, trade promotion tools, or deduction management
Tax or compliance exposure in Brazil, European VAT environments, or Japan
ERP experience in any major platform (D365, SAP, Oracle, or equivalent)

Benefits

Comp & perks

A strong values-aligned organization where contributions are acknowledged and rewarded
A learning-based culture where 78% of our team believe they can achieve their career objectives
Over 94% employee engagement as of the January 2025 global employee survey results
99% of our people report that they “love to tell people that they work for WD-40 Company!"

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

OTC experiencesales order managementtrade agreementspricingfulfillmentrequirements gatheringprocess designtestingtrainingrebate management

Soft Skills

leadershipcommunicationcollaborationstakeholder managementproblem-solvingorganizational skillsfacilitationtraining deliveryanalytical thinkingadaptability