Wattpad

Bilingual

• Oversee T&S policy and compliance programs for SEA region, including Indonesia, Thailand, and Taiwan services.
• Manage trust and safety programs and closely collaborate with internal stakeholders for product development and business process outsourcing in order to achieve scalability and sustainability in operations.
• Translate business goals and strategies to team prioritization and resource allocation
• Prepare weekly and monthly reports of our policy and enforcement efforts - must be proficient with Excel formulas and SQL
• Act as an escalation point for safety investigation reports and appeals of potential violations of our policies
• Conduct user research on key community issues and liaise with internal teams on platform solutions
• Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
• Keep up-to-date on current events and assist with policy research and analysis

Trust & Safety Manager, Indonesian Bilingual

• Assist with creator and user operations efforts
• Perform content moderation
• Manage appeals
• Enforce platform policies
• Collaborate with internal teams and creators

Trust & Safety Associate – Taiwanese Bilingual

• Build strong relationships with WEBTOON community members and resolve their questions through official support channels
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience
• Stay up to date on new site features and improvements
• Work with other departments to track and resolve bugs and other technical issues
• Work with community operations team on user inquiries and reports

Community Support Associate, Taiwanese Bilingual

• Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience
• Stay up to date on new site features and improvements Work with other departments to track and resolve bugs and other technical issues

Community Support Associate, German Bilingual

Marketing

• Build and own the lifecycle marketing strategy to maximize engagement, retention, and long-term user value.
• Develop data-driven segmentation, targeting, and personalization strategies that deepen user relationships and fuel growth.
• Champion a test-and-learn approach, using experimentation to optimize messaging, cadence, and creative across channels.
• Evaluate lifecycle performance, track KPIs, and make recommendations for maximum business impact.
• Lead the customer journey design and implementation, from onboarding flows to win-back campaigns.
• Own and optimize communications across email, push, in-app messaging, and SMS.
• Partner with Product and Data teams to implement personalized and automated programs at scale.
• Drive engagement campaigns that promote content discovery, upsell opportunities, and fandom-building initiatives.
• Implement processes that streamline campaign execution and cross-functional collaboration.
• Support implementation and use of tools and infrastructure (e.g., CDP, marketing automation) that enable targeting, tracking, and reporting across the entire marketing funnel.
• Work closely with Creative on compelling campaign assets.
• Collaborate with Product and Operations to enhance in-app lifecycle touchpoints.
• Align with Analytics and Data teams to refine segmentation, reporting, and dashboards.

Senior Manager, Engagement Marketing

• Lead the strategy, planning, and execution of integrated marketing campaigns for key titles, seasonal or themed initiatives, and platform features.
• Collaborate with cross-functional partners—including Editorial, Operations, Growth Marketing, Social, PR, Engagement Marketing, and Creative—to ensure campaigns are cohesive, timely, and audience-centric.
• Oversee campaign calendars, timelines, and deliverables to ensure seamless rollout.
• Champion new ideas and creative approaches for engaging readers and driving fandom around WEBTOON’s titles and platform.
• Partner with Strategy team to identify audience trends, behaviors, and preferences that inform campaign strategies.
• Develop and manage market research projects, and effectively communicate results to stakeholders.
• Use data and performance metrics to optimize ongoing campaigns and refine future strategies.
• Serve as a key connector between Creative, Marketing and PR teams to align messaging and goals.
• Provide strategic guidance to ensure campaigns reflect both brand positioning and creator/reader community needs.
• Foster collaboration and open communication across teams.

Senior Manager, Integrated Marketing

• Work with community operations team on user inquiries and reports
• Build strong relationships with WEBTOON community members and resolve questions through official support channels
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience
• Stay up to date on new site features and improvements
• Work with other departments to track and resolve bugs and other technical issues
• Part-time contract role up to 25 hours per week

Community Support Associate, Thai Bilingual

• Assist with creator and user operations efforts, including content moderation, appeals, and policy enforcement
• Review and investigate escalated reports and appeals of potential violations of policies
• Conduct objective, fair, thorough, evidence-based, unbiased, and timely investigations into reported content
• Provide support in resolving issues reported by moderation teams
• Respond to incoming user inquiries, complaints, feedback, and reports
• Work with other departments to track and resolve bugs and other technical issues
• Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
• Keep up-to-date on current events and assist with policy research and analysis
• Role is part-time contract, up to 25 hours per week