Wattpad

Community Support Associate, Taiwanese Bilingual

Wattpad

part-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

JuniorMid-Level

About the role

  • Build strong relationships with WEBTOON community members and resolve their questions through official support channels
  • Respond to incoming user inquiries, complaints, feedback, and reports
  • Follow operational processes and procedures to address issues and maintain positive user support experience
  • Stay up to date on new site features and improvements
  • Work with other departments to track and resolve bugs and other technical issues
  • Work with community operations team on user inquiries and reports

Requirements

  • 1-2 years' experience in community or user support
  • Experience with Zendesk
  • Native-level proficiency in Taiwanese
  • Technically savvy and able to quickly learn new systems
  • Ability to understand and analyze complex cases
  • Culturally aware of trends and pop culture in United States
  • Experience working with multicultural company