Wattpad

Account Executive

• Drive business growth by engaging prospects and mid-market advertisers and agencies within an assigned territory or vertical, contributing directly to achieving overall team revenue goals.
• Oversee the sales process from initial pitch and client education through negotiation and deal commitment, leveraging internal support teams for technical and commitment expertise.
• Develop and present custom, compelling digital advertising solutions that align with client business objectives.
• Proactively collaborate with peers to strategize on complex accounts, share best practices, and ensure cohesive market coverage, avoiding competitive internal dynamics.
• Build and maintain strong, long-lasting client relationships, acting as a strategic partner and trusted advisor.
• Assist with responding to RFP’s and providing strategic recommendations.
• Coordinate with Sales Support and Ad Operations teams to ensure successful campaign execution and client satisfaction.
• Assist with campaign set up and ensure all ads are being served correctly.
• Provide accurate and reliable updates on opportunities and account health to contribute to team-wide forecasting and pipeline planning in Salesforce.
• Maintain comprehensive knowledge of industry trends, competitor offerings, and our evolving product suite to effectively position our solutions.

Advertising Sales Representative

Events

• Manage and execute logistics for high-profile events (e.g., Anime Expo, New York Comic Con) for ORIGINALS Creators, covering travel arrangements and the delivery of both onsite and digital programming.
• Lead the coordination and evaluation of monthly digital events (e.g., Digital Open Houses, University Program Webinars), working cross-functionally with team members responsible for content production to ensure timely and high-quality program delivery.
• Collaborate closely with the Creator Care team on University Programs to coordinate creator involvement and participation in related initiatives.
• Oversee comprehensive event logistics, including vendor management, contract negotiation, and agreement execution, to deliver memorable creator experiences.
• Maintain strict financial oversight, confidently managing allocated budgets, tracking all event expenses, and meticulously processing creator expense reports.
• Develop and implement post-event evaluation processes, including capturing necessary data and content to generate actionable insights for the Creator Care Team, aiming to improve operational efficiency and boost ORIGINALS Creator sentiment.

Creator Events Coordinator

Social Media Manager

• Produce, create, and edit social media concepts to a final product that entertains and engages our target audience including but not limited to comic, action, fantasy, anime, and gaming fans
• Clearly articulate creative needs, ensuring that the Creative team is best positioned to develop creative solutions that align with the social team’s KPIs and messaging is consistent with brand tone and voice.
• Update and track multiple content creation and upload schedules to ensure timely delivery of creative assets by working closely with internal Creative team and external partners
• Help grow our community by constantly engaging with the community through extensive community listening and sharing content that best portray WEBTOON’s unique brand voice.
• Schedule, organize, and monitor content performance with social media management tools (e.g. Sprinklr, CreatorIQ)
• Stay abreast of social user trends and shifting behavior to be a social trendsetter and reflect learnings in content pitches and social media reports
• Other duties and projects as assigned

Social Media Associate

Security Analyst

• Oversee and perform the IT employee lifecycle (onboarding, off-boarding, role changes), managing account provisioning, system access, and device deployment/collection.
• Administer, maintain, and ensure the reliability of core corporate IT systems (e.g., Google Workspace, O3S, Slack, video conferencing, Atlassian).
• Manage the full lifecycle of IT assets, including inventory tracking, procurement, and vendor relations.
• Develop, implement, and maintain IT policies, procedures, and user documentation for the LA office, aligning with global standards.
• Act as the LA office's primary IT contact, collaborating with global IT teams on system upgrades, migrations, and new implementations.
• Operate, monitor, and manage day-to-day security solutions, with a strong focus on Data Loss Prevention (DLP) tools.
• Monitor security alerts from various systems (SIEM, DLP, Endpoint Security, IAM), conduct initial triage, and escalate or remediate as appropriate.
• Serve as the first point of contact for user-reported issues or complaints regarding security tools, providing timely troubleshooting and resolution.
• Collaborate closely with the Security Manager (based in Korea) to implement, tune, and enforce global security policies and procedures locally.
• Assist in responding to security incidents and conducting vulnerability assessments.
• Support internal and external audits (e.g., ISO 27001/27701) by gathering evidence and assisting with remediation tasks.
• Assist in delivering local security awareness training, phishing simulations, and other educational programs.

IT & Security Analyst

Security Engineer

• Lead the global definition, governance, and stakeholder workshops — including policy design, product and tech design, risk alignment, and audit readiness — in close collaboration with Legal, Product, and Engineering teams.
• Ensure corporate-wide adherence to global standards, regulatory obligations, and contractual requirements through continuous policy & architecture review, control testing, and audit readiness management.
• Provide expert guidance on compliance best practices and partner with Information Security teams on strategic initiatives.
• Design, implement, and manage IT internal controls (e.g., access control, change management, operational monitoring) ensuring compliance with key frameworks, including SOC 1, SOC 2, and ISO.

Security Governance Manager

Director

• Lead, coordinate, and support all phases of the M&A, investment, and partnership process from sourcing and evaluating opportunities through to execution to accelerate WEBTOON entertainment’s growth trajectory while creating synergy with business partners.
• Partner with executive and functional leaders to source, evaluate, and deliver strategic initiatives including M&A, investments, and partnerships—that expand the company’s growth pipeline and strengthen its market position.
• Apply strong business acumen to translate strategic priorities into actionable business development targets, identifying growth opportunities and aligning cross-functional support to drive execution.
• Conduct in-depth research on markets, competitors, and potential partners; maintain a strong external perspective; and form expert viewpoints on fast-evolving market trends.
• Translate market insights and trends into actionable business development targets, identifying growth opportunities and aligning cross-functional support to drive execution.
• Build and cultivate relationships with industry partners, startups, and investors as a key industry player and thought leader; represent the company at key industry events, conferences, and meetings to stay connected and develop new relationships in the media entertainment industry.
• Partner and build strong relationships with cross-functional teams (including content, product, operations, and marketing) to gain alignment, support, and secure internal resources to launch new business initiatives and execute strategic partnerships effectively.

Executive Director, Global Corporate Development

Human Resources

• Serve as the primary HR point-of-contact to employees and management on all organizational and people-related matters, acting as both an employee champion and a change agent.
• Own and execute the full-cycle recruiting process for all roles within the assigned client groups. This includes developing compelling job specifications, deploying innovative sourcing strategies, conducting interviews, and managing offer negotiations.
• Collaborate with the wider HR team to ensure all new hires experience an efficient and positive onboarding process that drives immediate engagement and productivity.
• Provide proactive coaching and guidance to managers on performance management best practices, including goal setting, ongoing feedback delivery, and managing performance improvement plans (PIPs).
• Drive annual performance review and calibration processes. Develop and track internal talent pipelines, consulting with leaders on career pathing and succession planning to build internal capability.
• Partner with our Talent Rewards team on effective compensation and recognition strategies, utilizing data to ensure pay practices are competitive, compliant, and drive employee retention.
• Manage and resolve sensitive and complex employee relations issues, conducting thorough and objective investigations as required to maintain a fair and productive workplace.
• Maintain an in-depth knowledge of legal requirements related to daily management of employees, ensuring adherence to all federal, state, and local labor regulations.
• Analyze HR metrics (e.g., turnover, engagement scores, recruitment time-to-fill) to identify trends and develop proactive initiatives that promote a positive, inclusive, and high-performing culture.

HR Business Partner

Marketing

• Lead the development and execution of integrated marketing campaigns to support the launch of partner titles - including high-profile collaborations with entertainment and publishing brands such as Disney, Dark Horse, and others.
• Collaborate cross-functionally with internal teams (Content, Social, PR, Creative, Product) and external partners to ensure cohesive storytelling and alignment across all touchpoints.
• Develop strong professional relationships with external content and publishing partners.
• Drive creator-first marketing initiatives that strengthen WEBTOON's relationship with its creator community and shift brand perception to position WEBTOON as a premier destination for original stories and talent.
• Manage end-to-end campaign execution – from strategy and planning to rollout and post-campaign analysis – ensuring all campaigns are delivered on time, on brand, and against defined KPIs.
• Partner closely with the Senior Campaign Manager to support campaign media planning and brand health tracking studies.
• Build and maintain scalable campaign processes and documentation to improve cross-team collaboration, efficiency, and consistency in execution.
• Monitor and analyze campaign performance, providing actionable insights and optimizations to improve future activations and inform broader marketing strategy.
• Stay up to date on creator economy trends, platform innovations, and fan engagement best practices to keep WEBTOON's marketing at the forefront of digital storytelling culture.

Marketing Manager

Growth Marketing

• Manage the end-to-day operational lifecycle of series including; review, curation, and scheduling of CANVAS Series
• Operate and maintain content management and scheduling tools to ensure all events, content releases, and feature rollouts are executed accurately and on time.
• Enforce Brand Safety guidelines and content policies for all assets and series published on the platform, coordinating closely with Trust & Safety and Legal teams.
• Collaborate cross-functionally with Marketing, and Product teams for platform feature announcements.
• Draft, review, localize and schedule Creator engagement communications, including copywriting for notices, newsletters, and social activations.
• Keep up with European trends/viral content so that it can be adapted to WEBTOON CANVAS Social channels.
• Work on a global scale to assist with Virtual events that are creator and education focused
• Act as a key operational liaison between global and local teams, ensuring consistent processes and clear communication across multiple time zones.

CANVAS Platform Growth Associate, French, German

Sales

• Deliver Market & Competitive intelligence
• Act as a strategic advisor to the Sales team by providing actionable insights, optimizing processes, and supporting revenue growth initiatives.
• Conduct ongoing market research, competitive analysis, and industry trend monitoring to inform sales strategy and product positioning.
• Provide timely, strategic intelligence that enables the business to stay ahead of market shifts.
• Lead the development and communication of insights that strengthen sales readiness and support evolving market demands.
• Support Sales Performance Tracking
• Contribute to revenue tracking and product analysis for building vertical strategy and product roadmap development.
• Track sales performance against targets, analyze gaps, and provide data-driven recommendations to optimize outcomes.
• Enhance sales operations by ensuring visibility into key performance indicators (KPIs), revenue trends, and growth opportunities.
• Develop & Manage Sales Enablements
• Create, maintain, and support enablement materials that drive successful onboarding and ensure that Sales Executives are equipped with relevant, up-to-date knowledge aligned with company strategy and market standards.
• Develop tailored sales materials such as presentations, case studies, one-pagers, and vertical toolkits that reflect current product capabilities/Ad/product spec sheets.

Sales Strategy Specialist

Content Marketing Manager

• Work closely with the Content and Development teams on reformatting traditional graphic novels to the vertical scroll medium
• Proofread reformatted titles to ensure accuracy
• Give notes on boarding choices to better present comics
• Provide support for various department operations as needed.

Content Intern

Manager

• Establish and refine content guidelines and age-rating frameworks for the English-language service
• Define standards for sensitive categories (e.g., violence, sensationalism, mature themes) in line with applicable laws, cultural expectations, and global best practices
• Continuously research and analyze industry best practices, emerging regulations, and cultural trends to ensure policies remain relevant and effective
• Oversee the content review process to ensure new uploads meet policy standards before publication
• Lead the team responsible for reviewing original or localized content balancing compliance and creative freedom
• Deliver training and clear guidance to ensure policies are applied consistently and fairly across teams
• Lead decision-making and escalation on sensitive or controversial content cases
• Collaborate with cross-functional partners (Legal, Product, and Content) to address risks without undermining creative or reader experience
• Represent the company in responding to inquiries or challenges from external bodies such as regulators, industry associations, or advocacy groups
• Lead and develop a team of brand safety specialists, fostering a culture of thoughtful and consistent decision-making
• Drive alignment on policy by clearly communicating decisions and rationale through documentation, training, and regular updates to stakeholders
• Manage a team of brand safety specialists conducting content review and escalation
• Work in close alignment with global counterparts, particularly the Korean office, to ensure regional policies are consistent with global brand standards while being locally relevant

Manager, Brand Safety

• Drive content strategy and programming decisions by leading in-depth analysis of title performance, focusing on user engagement, consumption trends, and monetization data.
• Stay informed on the latest trends in digital comics and graphic novels, analyzing competitor strategies and finding new opportunities for our content.
• Collaborate with the Content and Marketing teams to develop and execute a holistic content strategy that drives audience growth and engagement.
• Offer strategic insights that inform all content decisions, from developing new title launch strategies to optimizing our full content mix.
• Provide strategic support on programming decisions to maximize content performance
• Identify and analyze new content categories, formats, and acquisition strategies to expand our platform's reach and appeal.
• Create clear, compelling presentations to communicate insights and strategic recommendations to senior leadership.
• Work on special projects and long-range planning initiatives to support the growth of the WEBTOON platform.

Content Strategy Lead

Bilingual

• Oversee T&S policy and compliance programs for SEA region, including Indonesia, Thailand, and Taiwan services.
• Manage trust and safety programs and closely collaborate with internal stakeholders for product development and business process outsourcing in order to achieve scalability and sustainability in operations.
• Translate business goals and strategies to team prioritization and resource allocation
• Prepare weekly and monthly reports of our policy and enforcement efforts - must be proficient with Excel formulas and SQL
• Act as an escalation point for safety investigation reports and appeals of potential violations of our policies
• Conduct user research on key community issues and liaise with internal teams on platform solutions
• Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
• Keep up-to-date on current events and assist with policy research and analysis

Trust & Safety Manager, Indonesian Bilingual

• Build strong relationships with WEBTOON community members and resolve their questions through our official support channels.
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience
• Stay up to date on new site features and improvements Work with other departments to track and resolve bugs and other technical issues

Community Support Associate, German Bilingual

• Build strong relationships with WEBTOON community members and resolve their questions through official support channels
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience
• Stay up to date on new site features and improvements
• Work with other departments to track and resolve bugs and other technical issues
• Work with community operations team on user inquiries and reports

Community Support Associate, Taiwanese Bilingual

• Assist with creator and user operations efforts
• Perform content moderation
• Manage appeals
• Enforce platform policies
• Collaborate with internal teams and creators

Trust & Safety Associate – Taiwanese Bilingual

• Lead the strategy, planning, and execution of integrated marketing campaigns for key titles, seasonal or themed initiatives, and platform features.
• Collaborate with cross-functional partners—including Editorial, Operations, Growth Marketing, Social, PR, Engagement Marketing, and Creative—to ensure campaigns are cohesive, timely, and audience-centric.
• Oversee campaign calendars, timelines, and deliverables to ensure seamless rollout.
• Champion new ideas and creative approaches for engaging readers and driving fandom around WEBTOON’s titles and platform.
• Partner with Strategy team to identify audience trends, behaviors, and preferences that inform campaign strategies.
• Develop and manage market research projects, and effectively communicate results to stakeholders.
• Use data and performance metrics to optimize ongoing campaigns and refine future strategies.
• Serve as a key connector between Creative, Marketing and PR teams to align messaging and goals.
• Provide strategic guidance to ensure campaigns reflect both brand positioning and creator/reader community needs.
• Foster collaboration and open communication across teams.

Senior Manager, Integrated Marketing

• Build and own the lifecycle marketing strategy to maximize engagement, retention, and long-term user value.
• Develop data-driven segmentation, targeting, and personalization strategies that deepen user relationships and fuel growth.
• Champion a test-and-learn approach, using experimentation to optimize messaging, cadence, and creative across channels.
• Evaluate lifecycle performance, track KPIs, and make recommendations for maximum business impact.
• Lead the customer journey design and implementation, from onboarding flows to win-back campaigns.
• Own and optimize communications across email, push, in-app messaging, and SMS.
• Partner with Product and Data teams to implement personalized and automated programs at scale.
• Drive engagement campaigns that promote content discovery, upsell opportunities, and fandom-building initiatives.
• Implement processes that streamline campaign execution and cross-functional collaboration.
• Support implementation and use of tools and infrastructure (e.g., CDP, marketing automation) that enable targeting, tracking, and reporting across the entire marketing funnel.
• Work closely with Creative on compelling campaign assets.
• Collaborate with Product and Operations to enhance in-app lifecycle touchpoints.
• Align with Analytics and Data teams to refine segmentation, reporting, and dashboards.

Senior Manager, Engagement Marketing

• Assist with creator and user operations efforts, including content moderation, appeals, and policy enforcement
• Review and investigate escalated reports and appeals of potential violations of policies
• Conduct objective, fair, thorough, evidence-based, unbiased, and timely investigations into reported content
• Provide support in resolving issues reported by moderation teams
• Respond to incoming user inquiries, complaints, feedback, and reports
• Work with other departments to track and resolve bugs and other technical issues
• Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
• Keep up-to-date on current events and assist with policy research and analysis
• Role is part-time contract, up to 25 hours per week

Trust & Safety Associate, Thai Bilingual

• Work with community operations team on user inquiries and reports
• Build strong relationships with WEBTOON community members and resolve questions through official support channels
• Respond to incoming user inquiries, complaints, feedback, and reports
• Follow operational processes and procedures to address issues and maintain positive user support experience
• Stay up to date on new site features and improvements
• Work with other departments to track and resolve bugs and other technical issues
• Part-time contract role up to 25 hours per week