Wattpad

IT Support

• Serve as the primary point of contact for Tier 1 IT inquiries and requests. Manage daily ticket operations efficiently, providing clear, empathetic, and timely resolutions to technical issues (application, laptop, and workstation support) reported by employees.
• Working physically from our Toronto office, provides seamless technical support for both on-site employees and our distributed remote workforce. Demonstrate operational flexibility to address urgent IT needs and ensure continuous business operations across all working environments.
• Partner closely with the IT GRC team to execute user account provisioning and role-based access management. Ensure all IT operations strictly align with corporate security policies, compliance guidelines, and the Standard Operating Procedures (SOPs) required for our broader global enterprise and affiliate networks.
• Maintain the full lifecycle of physical and digital IT assets (laptops, peripherals, software licenses) from procurement and deployment to ongoing maintenance, tracking, and retirement. Assist in basic IT vendor communications to ensure efficient resource allocation.
• Work closely with HR to deliver a seamless onboarding and offboarding experience, including provisioning physical devices, setting up accounts, and ensuring proper access removals in accordance with overarching enterprise protocols.
• Troubleshoot, maintain, and upgrade operating systems (macOS), Google Workspace, Zoom, Slack, and other enterprise applications.
• Create intuitive, easy-to-follow "how-to" documentation and provide training for staff on new and existing IT tools to foster a self-sufficient user base.

Junior IT Administrator – Independent Contractor

Content Marketing Manager

• Execute the content strategy by managing the daily content programming calendar.
• Draft compelling, platform-specific copy for promotional materials and user-facing components.
• Manage the scheduling and deployment of promotional assets to ensure timely and accurate delivery.
• Support lifecycle marketing efforts through the creation and distribution of email campaigns.
• Rigorously enforce Brand Safety guidelines to protect the platform’s integrity and user experience.
• Perform meticulous quality checks on all user-facing components to ensure functionality and visual accuracy.
• Create, update, and maintain internal wikis and documentation for new platform features and operational workflows.
• Assist with administrative and operational tasks to ensure smooth department scaling.
• Monitor content performance and platform health.
• Utilize data to provide insights and recommendations for content optimization.

Content Operations Associate

Financial Planning and Analysis

• P&L & Performance Management: Own the calculation, analysis, and reporting of corporate and business unit performance using management accounting principles.
• Financial Analysis: Conduct deep-dive revenue and cost analysis for the North America entity to identify trends and optimization opportunities.
• Planning & Forecasting: Lead the monthly and quarterly forecasting of corporate expenses and the establishment of annual business plans in alignment with global guidelines.
• KPI Monitoring: Track and analyze key global business KPIs and mobile service data (marketing and customer behavior) to support executive decision-making.
• Budget Oversight: Oversee budget planning and execution for the North America entity, ensuring all financial activities meet organizational standards.

Senior Associate, FP&A

Product Designer

• Design end to end product experiences
• Lead the UX and UI design process from discovery through delivery for features and experiences across mobile and web
• Partner with Product Managers to frame problems, define success, and explore alternative approaches
• Design intuitive flows, interaction models, and visual solutions that drive meaningful user action
• Participate deeply in discovery and problem formation
• Collaborate with product, research, and analytics partners to understand user needs, behaviors, and motivations
• Identify customer problems and translate insights into clear experience opportunities
• Use research, usability testing, and data analysis to inform and evolve your designs
• Evaluate tradeoffs between user value, technical constraints, and business goals
• Create thoughtful, high quality design work
• Develop wireframes, user flows, prototypes, and high fidelity designs using tools like Figma
• Design for mobile and web platforms, including iOS, Android, and responsive web
• Ensure designs meet standards for usability, accessibility, and inclusive experience

Junior IT Administrator – Independent Contractor

Content Operations Associate

Senior Associate, FP&A

Product Experience Designer