Bilingual Scheduler, Valuations
ServiceLink
Community Support Associate, Thai Bilingual
Wattpad
part-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Work with community operations team on user inquiries and reports
- Build strong relationships with WEBTOON community members and resolve questions through official support channels
- Respond to incoming user inquiries, complaints, feedback, and reports
- Follow operational processes and procedures to address issues and maintain positive user support experience
- Stay up to date on new site features and improvements
- Work with other departments to track and resolve bugs and other technical issues
- Part-time contract role up to 25 hours per week
Requirements
- 1-2 years' experience in community or user support
- Experience with Zendesk
- Native-level proficiency in Thai (bilingual requirement)
- Technically savvy and able to quickly learn new systems
- Ability to understand and analyze complex cases
- Culturally aware of trends and pop culture in United States
- Experience working with multicultural company
